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2017 | OriginalPaper | Chapter

10. Software Metrics and Problem-Solving

Author : Gerard O’Regan

Published in: Concise Guide to Software Engineering

Publisher: Springer International Publishing

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Abstract

This chapter is concerned with metrics and problem-solving, and this includes a discussion of the Balanced Scorecard which assists in identifying appropriate metrics for the organization. The Goal, Question, Metrics (GQM) approach is discussed, and this allows metrics related to the organization goals to be defined. A selection of sample metrics for an organization is presented, and problem-solving tools such as fishbone diagrams, Pareto charts, trend charts are discussed.

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previous chapter Software Quality Assurance
next chapter Software Reliability and Dependability
Literature
1.
N. Fenton, Software metrics: A Rigorous Approach (Thompson Computer Press, 1995)
2.
Victor Basili and H. Rombach, The TAME project. Towards improvement-oriented software environments. IEEE Trans. Softw. Eng. 14(6) (1988)
3.
R.S. Kaplan, D.P. Norton, The Balanced Scorecard. Translating Strategy into Action (Harvard Business School Press, 1996)
4.
P. Crosby, Quality is Free. The Art of Making Quality Certain (McGraw Hill, 1979)
5.
B. Michael, R. Diane, The Memory Jogger. A Pocket Guide of Tools for Continuous Improvement and Effective Planning (Goal I QPC, Methuen, MA, 1994)
6.
G. Keeni et al., The evolution of quality processes at Tate Consulting Services. IEEE Softw. 17(4) (2000)
Metadata
Title
Software Metrics and Problem-Solving
Author
Gerard O’Regan
Copyright Year
2017
Book
Concise Guide to Software Engineering

Print ISBN: 978-3-319-57749-4

Electronic ISBN: 978-3-319-57750-0

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-57750-0_10

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