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2020 | OriginalPaper | Chapter

3. Specific Features of Risk Management in the Service Sector

Authors : Dmitry Chernov, Didier Sornette

Published in: Critical Risks of Different Economic Sectors

Publisher: Springer International Publishing

Abstract

The subsector includes the following industries according to ISIC Rev.4:

45—Wholesale and retail trade and repair of motor vehicles and motorcycles
46—Wholesale trade, except of motor vehicles and motorcycles
47—Retail trade, except of motor vehicles and motorcycles

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previous chapter Specific Features of Risk Management in the Industrial and Agricultural Sectors

next chapter Conclusion

Enterprise resource planning (ERP), which is the integrated management of core business processes, often in real-time and mediated by software and technology.

Radio-frequency identification (RFID), which uses electromagnetic fields to automatically identify and track tags attached to objects.

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

FoxMeyer case: a failure of large ERP implementation, The Pharmaceutical Distribution Industry, http://higheredbcs.wiley.com/legacy/college/turban/0471229679/add_text/ch08/fowmeyer.pdf

Japanese Automakers and Suppliers Shift Production to Weekends, Idle Plants on Weekdays, IHS Global Insight, May 19, 2011

Toyota warns US dealers of spare parts shortage, Just-Auto, March 29, 2011, http://www.just-auto.com/news/toyota-warns-us-dealers-of-spare-parts-shortage_id109980.aspx

Graeme Roberts, Earthquake stock shortage still biting, Just-Auto, July 6, 2011, http://www.just-auto.com/news/earthquake-stock-shortage-still-biting_id112466.aspx

Shortage adds to slowing Australia sales, Just-Auto, June 3, 2011, http://www.just-auto.com/news/shortage-adds-to-slowing-australia-sales_id111656.aspx

Warehouse and Retail Injuries and Deaths by the Numbers, Advanced Safety & Health, LLC, April 24, 2012

Six Charged in Paraguay Supermarket Fire, The Washington Post, August 4, 2004

Fire Kills 79 People In Department Store In Northeast China, The New York Times, February 16, 1993

Blaze Kills 77 in Indonesian Shopping Mall, Associated Press, March 30, 1996

Death foretold, The Economist, January 3, 2002

Fire investigations reveal China’s lax safety standards, Radio Australia, March 29, 2012

Lester Young, Rowena Orosco, Stephen Milner, Double Fire Tragedy of Kenya, Eplasty, 2010, #10

Colin Marshall, Learning from Seoul’s Sampoong Department Store disaster – a history of cities in 50 buildings, day 44, Guardian, May 27, 2015

Chris McLean, Brooks Anderson, Carl Peterlin, Kyle Del Vecchio, Sampoong Department Store, 2015, https://failures.wikispaces.com/Sampoong+Department+Store

Spencer Soper, Inside Amazon’s Warehouse, The Morning Call, Sep 18, 2011, https://www.mcall.com/business/mc-xpm-2011-09-18-mc-allentown-amazon-complaints-20110917-story.html

Alexander Lyon, Case Studies in Courageous Organizational Communication: Research and Practice for Effective Workplaces, Peter Lang, 2016, pp. 264–267

Shona Ghosh, The undercover author who discovered Amazon warehouse workers were peeing in bottles tells us the culture was like a ‘prison’, Business Insider, April 18, 2018

‘We’re not robots’: Amazon employees protest across Europe on Black Friday, RT, November 23, 2018

Warehouse and Retail Injuries and Deaths by the Numbers, Advanced Safety & Health, LLC, April 24, 2012

Shoplifting, other fraud cost US retailers $44 billion in 2014: Survey, Reuters, June 24, 2015

Neil Irwin, Walmart’s lesson: Treat employees well, and the company does well, The Record.com, Oct 26, 2016, https://www.therecord.com/news-story/6932197-walmart-s-lesson-treat-employees-well-and-the-company-does-well

Steven Greenhouse, Clothing Chain Accused of Discrimination, The New York Times, June 17, 2003

Rachel Abrams, Macy’s and Union Have a Deal, Averting a Strike, The New York Times, June 16, 2016

Spencer Wheatley, Thomas Maillart and Didier Sornette, The Extreme Risk of Personal Data Breaches and The Erosion of Privacy, European Physical Journal B, 2016, 89 (7), pp.1–12

Jia Lynn Yang, Amrita Jayakumar, Target says up to 70 million more customers were hit by December data breach, The Washington Post, January 10, 2014

Jim Finkle, Hackers raid eBay in historic breach, access 145 million records, Reuters, May 22, 2014

Causes of Fatal Accidents by Decade (percentage), PlaneCrashInfo.com, http://www.planecrashinfo.com/cause.htm

William Rankin, The MEDA process is the worldwide standard for maintenance error investigation, Aero quarterly (Boeing), 2Q 2007, http://www.boeing.com/commercial/aeromagazine/articles/qtr_2_07/AERO_Q207_article3.pdf

Herb Kelleher Quotes, https://www.brainyquote.com/quotes/quotes/h/herbkelleh575183.html

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

United Breaks Guitars, https://www.youtube.com/watch?v=5YGc4zOqozo

Rob Wile, Here’s How Much United Airlines Stock Tanked This Week, TIME, April 14, 2017

FedEx Guy Throwing My Computer Monitor, https://www.youtube.com/watch?v=PKUDTPbDhnA

Asia’s Titanic, The National Geographic Channel, August 25, 2009

Captain on trial: Costa Concordia’s Francesco Schettino, BBC, February 11, 2015

Fall of an Italian cruise captain, Euronews, January 17, 2012

Report on the safety technical investigation “Cruise Ship Costa Concordia. Marine casualty on January 13, 2012”, Marine Casualties Investigative Body of Italian Ministry Of Infrastructures And Transports, pp.30–31

Terror at Sea: The Sinking of the Concordia, Channel 4, Directors: Paul O’Connor, Marc Tiley, January 31, 2012

Costa Concordia: What happened, BBC, February 10, 2015

Captain on trial: Costa Concordia’s Francesco Schettino, BBC, February 11, 2015

Dean Sheikh, John Kelner, and Tom Milone v. TESLA MOTORS, INC. The United States District Court Northern District of California, San Jose division, Case 5:17-cv-02193 Document 1 Filed 04/19/17, pp.1–2

Matthew DeBord, Tesla owners criticizing Autopilot have unrealistic expectations, Business Insider, April 21, 2017

Ina Fried, Google Self-Driving Car Chief Wants Tech on the Market Within Five Years, Recode, March 17, 2015

Alex Davies, Google’s Self-Driving Car Caused Its First Crash, Wired, February 29, 2016,

Ulrich Jaeger, Scientists Unveil Cause of Estonia Ferry Disaster, Spiegel, January 10, 2008

The German ‘group of experts’ (Dr. Peter Holtappels and Captain Werner Hummel), Investigation report on the capsizing on 28 September 1994 in the Baltic Sea of Ro-Ro Passenger Vessel, Chapter 33 “Bow door failures and other incidents of ro-ro vessels”, http://www.estoniaferrydisaster.net/estonia%20final%20report/chapter33.htm

Chris Isidore, Delta: 5-hour computer outage cost us $150 million, CNN, September 7, 2016

Downburst Wind Awareness, US National Oceanic and Atmospheric Administration, http://www.weather.gov/cae/downburst.html

Melanie Lieberman, Some cruise lines give refunds — others, free drinks and Wi-Fi, Travel + Leisure, September 6, 2017

Pat Wiley, The Sinking of the MV Le JOOLA: Africa’s Titanic, 2013

Doomed Sewol carried three times its cargo limit, Korea Joong Ang Daily, May 22,014

Crossing Collisions & Casualties by Year, Federal Railroad Administration, March 5, 2017, https://oli.org/about-us/news/collisions-casulties

Jon Henley, Concorde crash ‘a disaster waiting to happen’, The Guardian, August 17, 2000

The economic cost of Somali piracy 2012, One Earth Future Foundation, 2013

Tom Bateman, Police warning after drug traffickers’ cyber-attack, BBC, October 16, 2013

Megumi Fujikawa, Japan Airlines Reports Hacker Attack, The Wall Street Journal, September 30, 2014

Jacob Gronholt-Pedersen, Maersk says global IT breakdown caused by cyber attack, Reuters, June 27, 2017

Danny Palmer, Petya Ransomware: Cyberattack Costs Could Hit $300 m For Shipping giant Maersk, ZDNet, August 16, 2017

Eric Newcomer, Uber Paid Hackers to Delete Stolen Data on 57 Million People, Bloomberg, November 21, 2017

Benjamin Zhang, The Middle East’s 3 best airlines have infuriated their US competitors, Business Insider, July 28, 2015

Another Strong Year for Air Travel Demand in 2016, International Air Transport Association, February 2, 2017

Gate Gourmet Shigella Outbreak Lawsuits - Hawaii, Nationwide (2004), Marler Clark, April 1, 2008, http://marlerclark.com/news_events/gate-gourmet-shigella-outbreak-hawaii-nationwide

H. G. Parsa, John T. Self, David Njite, Tiffany King, Why Restaurants Fail, Cornell Hospitality Quarterly, August 1, 2005

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

George Ramos, ‘It was as if the devil himself lived there.’, Los Angeles Times, March 22, 1988

Bill Marler, Publisher’s Platform: Private AG, Food Safety News, August 21, 2011, http://www.foodsafetynews.com/2011/08/publishers-platform-private-ag

Jeff Benedict, Poisoned: The True Story of the Deadly E. Coli Outbreak That Changed the Way Americans Eat, Inspire Books, 2011, p.52

Subway Restaurant Shigella Outbreak Lawsuits - Illinois (2010), Marler Clark, http://marlerclark.com/news_events/subway-restaurant-shigella-outbreak-chicago

Size matters: Subway promises its Footlong sandwiches will be... a foot long, Associated Press, March 1, 2016

Pakistani shopkeeper killed dozens with ‘revenge’ sweets, AFP, May 6, 2016

Bill Marler, Publisher’s Platform: Private AG, Food Safety News, August 21, 2011, http://www.foodsafetynews.com/2011/08/publishers-platform-private-ag

Multistate Outbreak of E. coli O157 Infections Linked to Taco Bell, US Centers for Disease Control and Prevention, December 14, 2006

Moni Basu, For first time, company owner faces life sentence for food poisoning outbreak, CNN, September 21, 2015

Multistate Outbreak of Salmonella Typhimurium Infections Linked to Peanut Butter, 2008–2009, US Centers for Disease Control and Prevention, May 11, 2009

Joe McDonald, Starbucks, Burger King Affected by China Meat Scandal, Associated Press, July 22, 2014

Lucy Hornby, McDonald’s and KFC hit by China food safety scandal, Financial Times, July 21, 2014

Stacy Hsu, Chang Guann fined NT$50 m over oil, The Taipei Times, September 10, 2014

Concerning poisoning by alcohol-containing products, Russian Federal Service for Supervision of Consumer Rights Protection and Human Welfare, November 24, 2016, http://rospotrebnadzor.ru/about/info/news/news_details.php?ELEMENT_ID=7405

Richard Campbell, Structure Fires in Hotels and Motels, National Fire Protection Association, September 2015

Restaurant Building Fires, US Fire administration, Topical Fire report Series Volume 12, Issue 1, April 2011

Mumbai Terrorist Attacks (Nov. 26–29, 2008), Government of India, January 5, 2009, https://fas.org/irp/eprint/mumbai.pdf

Case study: Galtür Austria, BBC, http://www.bbc.co.uk/schools/gcsebitesize/geography/glacial_landscapes/avalanches_rev2.shtml

The Indian Ocean Tsunami of 26 December 2004: Mission Findings in Sri Lanka and Thailand, Institution of Structural Engineers, 2006, p.165

Christoph Marty, Sebastian Schlögl, Mathias Bavay, and Michael Lehning, How much can we save? Impact of different emission scenarios on future snow cover in the Alps, The Cryosphere, February 16, 2017

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

CHAOS, The Standish Group Report, 2014, https://www.projectsmart.co.uk/white-papers/chaos-report.pdf

Michael Bloch, Sven Blumberg, Jurgen Laartz, Delivering large-scale IT projects on time, on budget, and on value, McKinsey on Finance, Number 45, Winter 2013, pp.29–30

ARIANE 5, Flight 501 Failure, Report by the Inquiry Board, The Chairman of the Board: Prof. J. L. Lions, Paris, July 19, 1996

Douglas Isbell/Don Savage, Mars Climate Orbiter Failure Board Releases Report, Numerous NASA Actions Underway In Response, NASA Headquarters, Washington, DC, November 10, 1999, https://mars.nasa.gov/msp98/news/mco991110.html

Conclusions of the Emergency Commission, ROSKOSMOS, December 12, 2017, https://www.roscosmos.ru/24451

Larry Barrett, Hospital Revives Its “Dead” Patients, Baseline, February 10, 2003, http://www.baselinemag.com/c/a/Projects-Networks-and-Storage/Hospital-Revives-Its-QTEDeadQTE-Patients#sthash.wu4IVo2d.dpuf

100

Mary Dalrymple. IRS computer glitch costs US millions, Associated Press, July 15, 2006

101

So what happened?, MSDN Archive, August 29, 2007, https://blogs.msdn.microsoft.com/wga/2007/08/29/so-what-happened

102

Nick Thompson, Apple Maps flaw could be deadly, warn Australian police, CNN, December 11, 2012

103

Sam Baker, It’s Official: Obamacare Enrollment Is Super Low, The Atlantic, November 13, 2013

104

Amy Goldstein, Juliet Eilperin, HealthCare.gov: How political fear was pitted against technical needs, Washington Post, November 2, 2013

105

Daniel R. Levinson, Federal marketplace: Inadequacies in contract planning and procurement, Department of Health and Human Services, Office of Inspector General, January 2015, p.12

106

HEALTHCARE.GOV. Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management, United States Government Accountability Office, July 2014, p.12

107

HEALTHCARE.GOV. Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management, United States Government Accountability Office, July 2014, p.11–13

108

Julianne Pepitone, To fix Obamacare website, blow it up, start over, CNNMoney, October 23, 2013

109

HEALTHCARE.GOV. Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management, United States Government Accountability Office, July 2014, p.12

110

HEALTHCARE.GOV. Ineffective Planning and Oversight Practices Underscore the Need for Improved Contract Management, United States Government Accountability Office, July 2014, p.9

111

Dismantled National Programme for IT in NHS: report published, UK Parliament, September 18, 2013

112

Oliver Campion-Awwad, Alexander Hayton, Leila Smith and Mark Vuaran, The National Programme for IT in the NHS. A Case History, University of Cambridge, February 2014

113

Summary of the Amazon S3 Service Disruption in the Northern Virginia (US-EAST-1) Region, Amazon, February 28, 2017, https://aws.amazon.com/ru/message/41926/

114

Elizabeth Weise, Amazon mystery solved: A typo took down a big chunk of the Internet, USATODAY, March 2, 2017

115

Jeffrey Dastin, Disruption in Amazon’s cloud service ripples through internet, Reuters, February 28, 2017

116

Kelly Fiveash, Dropbox DROPS BOX as service GOES TITSUP worldwide, The Register, August 30, 2015

117

Robert Johnson, More Details on Today’s Outage, Facebook, September 23, 2010, https://www.facebook.com/notes/facebook-engineering/more-details-on-todays-outage/431441338919

118

Carolina Milanesi, US Consumers Want More Transparency from Facebook, Tech.pinions, April 11, 2018 https://techpinions.com/us-consumers-want-more-transparency-from-facebook/52653

119

Gabriel J.X. Dance, Nicholas Confessore, Michael LaForgia, Facebook Gave Device Makers Deep Access to Data on Users and Friends, The New York Times, June 3, 2018

120

Ben Gilbert, Sony Online loses 12,700 credit card account numbers, 24.6 million accounts compromised [update 2], Engadget, May 2, 2011

121

Dominic Kennedy, Message app used by Isis refuses to fight jihadists, The Times, May 4, 2017

122

Stefan Frei, Security Econometrics. The Dynamics of (In)Security, A dissertation submitted to the ETH ZURICH for the degree of Doctor of Science, 2009, p.94

123

David E. Sanger, Confront and Conceal: Obama’s Secret Wars and Surprising Use of American Power, Crown Publ. Group, 2012, pp.188–209

124

David E. Sanger, Obama Order Sped Up Wave of Cyberattacks Against Iran, The New York Times, June 1, 2012

125

Con Coughlin, Stuxnet virus attack: Russia warns of ‘Iranian Chernobyl’, The Telegraph, January 16, 2011

126

Ellen Nakashima, Greg Miller, Julie Tate, US, Israel developed Flame computer virus to slow Iranian nuclear efforts, officials say, The Washington Post, June 19, 2012

127

Flame virus hit Iran’s oil industry but officials say antidote found. Israeli vice-prime minister suggests Israel might have been behind cyberattack, The Associated Press, May 30, 2012

128

The “Red October” Campaign - An Advanced Cyber Espionage Network Targeting Diplomatic and Government Agencies. Kaspersky Labs’ Global Research & Analysis Team, Jan. 14, 2013

129

Jacob Appelbaum, Aaron Gibson, Claudio Guarnieri, Andy Müller-Maguhn, Laura Poitras, Marcel Rosenbach, Leif Ryge, Hilmar Schmundt and Michael Sontheimer, The Digital Arms Race: NSA Preps America for Future Battle, Spiegel, January 17, 2015.

130

131

Tom Simonite, Welcome to the Malware-Industrial Complex, The US government is developing new computer weapons and driving a black market in “zero-day” bugs. The result could be a more dangerous Web for everyone, MIT Technology Review, February 13, 2013, http://www.technologyreview.com/news/507971/welcome-to-the-malware-industrial-complex

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Kara Swisher, White House. Red Chair. Obama Meets Swisher, February 2015, ReCode, http://recode.net/2015/02/15/white-house-red-chair-obama-meets-swisher

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Hardin Tibbs, The Global Cyber Game: Achieving strategic resilience in the global knowledge society, The Defence Academy Cyber Inquiry Report, 2013, p.53, http://www.futurelens.com/wp-content/uploads/2014/04/The-Global-Cyber-Game.pdf

134

Secunia Yearly Report 2011, The evolution of software security from a global enterprise and end-point perspective. Feb. 14, 2012 (secunia.com/resources); The Known Unknowns – Analysis of zero-days (http://techzoom.net/Publications/Papers/knownunknowns)

135

Desktop Operating System Market Share, April 2017, http://www.netmarketshare.com/

136

The market share of Windows Desktop Programs (2011 Data) are, according to the Secunia Yearly Report 2012: Adobe Flash Player −98%, Oracle/Sun Java - 86%, Adobe Reader - 82%, Apple Quicktime - 52%.

137

National Vulnerability Database (NVD), http://nvd.nist.gov

138

Data provided by Dr. Stefan Frei, based on the NVD vulnerability database for the last 10 years for all vulnerabilities, and vulnerabilities with CVSS>7.

139

Glenn Greenwald, Ewen MacAskill, Laura Poitras, Spencer Ackerman and Dominic Rushe, Microsoft handed the NSA access to encrypted messages, The Guardian, July 12, 2013

140

Letter to President Obama, May 19, 2015, https://static.newamerica.org/attachments/3138%2D%2D113/Encryption_Letter_to_Obama_final_051915.pdf

141

David E. Sanger, Confront and Conceal: Obama’s Secret Wars and Surprising Use of American Power, Crown Publ. Group, 2012, pp. 188–209

142

David E. Sanger, Obama Order Sped Up Wave of Cyberattacks Against Iran, The New York Times, June 1, 2012

143

Joseph Menn, UPDATE 3-Russian researchers expose breakthrough US spying program, Reuters, February 16, 2015; Equation: The Death Star of Malware Galaxy, Kaspersky Labs’ Global Research & Analysis Team, Feb. 16, 2015, http://securelist.com/blog/research/68750/equation-the-death-star-of-malware-galaxy and https://securelist.com/files/2015/02/Equation_group_questions_and_answers.pdf

144

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145

Number Of Global Mobile Subscribers To Surpass Five Billion This Year, Finds New GSMA Study, GSMA February 27, 2017

146

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

147

Mobile Broadband Brings High-Profile Outages, Heavy Reading Finds, Light Reading, October 22, 2013, http://www.lightreading.com/services-apps/broadband-services/mobile-broadband-brings-high-profile-outages-heavy-reading-finds/d/d-id/706202

148

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149

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154

Jon Brodkin, An AT&T problem allegedly caused outage on Verizon, Sprint, and T-Mobile, ARStechnica, August 5, 2015

155

Anthony M. Townsend, Mitchell L. Moss, Telecommunications infrastructure in disasters, Center for Catastrophe Preparedness and Response, New York University, April 2005, p.8

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157

Sinead Carew, Hurricane Sandy disrupts Northeast US telecom networks, Reuters, October 30, 2012

158

Choe Sang-Hun and Wayne Arnold, Asian Quake Disrupts Data Traffic, New York Times, December 28, 2006

159

Mike Whitney, Three Internet Cables Slashed in a Week: Has Iran lost all Internet Connectivity?, Global Research, February 3, 2008

160

Richard Sauder, Connecting The Many Undersea Cut Cable Dots - 9 Or More?, Rense, February 5, 2008

161

Freedom Onuoha, The Costs of Boko Haram Attacks on Critical Telecommunication Infrastructure in Nigeria, E-International Relations, November 3, 2013

162

Chris Tomson, In pictures: ISIS blows up two communication towers in raid on Iraqi border post, Al-Masdar Al-'Arabi, May 20, 2017, https://www.almasdarnews.com/article/pictures-isis-blows-two-communication-towers-raid-iraqi-border-post/

163

Nicky Woolf, DDoS attack that disrupted internet was largest of its kind in history, experts say, October 26, 2016

164

Subrat Patnaik, Paul Sandle, Richard Chang, Elaine Hardcastle, Cyber hack of UK’s Three puts customer information at risk, Reuters, November 18, 2016

165

Vikas Bajaj, Indian Court Cancels Contentious Wireless Licenses, The New York Times, February 2, 2012

166

Dhananjay Mahapatra, ‘A Raja made Rs 3000cr in bribes’, The Times of India, February 11, 2011

167

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

168

Alan Greenspan and James Kennedy, Estimates of Home Mortgage Originations, Repayments, and Debt On One-to-Four-Family Residences, Finance and Economics Discussion Series, Divisions of Research & Statistics and Monetary Affairs, Federal Reserve Board, Washington, D.C., 2005–41.

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174

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175

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176

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179

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Matthew Richardson, Why the Volcker Rule Is a Useful Tool for Managing Systemic Risk, NYU Stern School of Business, 2012, p.8

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195

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.70

196

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197

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198

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.19

199

Lorraine Woellert, Yalman Onaran, Fuld Targeted by Lawmakers as Surrogate for Wall Street Excess, Bloomberg, Oct. 6, 2008

200

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201

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.243

202

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.243

203

Christoph Luetge, Johanna Jauernig, Boudewijn be Bruin, Business Ethics and Risk Management, Springer Science & Business Media, 2013, p.27

204

Bob Van Voris, Neil Weinberg, Goldman Sachs Sues Two Ex-Executives Over Client Poaching, Bloomberg, May 23, 2017

205

D. Sornette and P. Cauwels, 1980–2008: The Illusion of the Perpetual Money Machine and what it bodes for the future, Risks 2, 2014, pp.103–131

206

Michael Lewis, The Big Short: Inside the Doomsday Machine, W. W. Norton & Company, February 1, 2011

207

Jessica Silver-Greenberg, Matthew Goldstein, JPMorgan Chase Hacking Affects 76 Million Households, The New York Times, October 2, 2014

208

Leena Rao, PayPal outage may have cost merchants millions, Fortune, October 30, 2015

209

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

210

A scary Swiss meltdown, The Economist, July 19, 2001

211

Ulrich Steger, Helga Krapf, The Grounding: did corporate governance fail at Swissair?, IMD, 2002, p.5

212

Duff McDonald, The Firm: The Story of McKinsey and Its Secret Influence on American Business, Simon & Schuster, 2014

213

Tim Arango, How the AOL-Time Warner Merger Went So Wrong, The New York Times, January 10, 2010

214

Andrew Ross Sorkin, McKinsey & Co. Isn’t All Roses in a New Book, The New York Times, September 2, 2013

215

Clayton Hirst, The might of the McKinsey mob, The Independent, January 20, 2002

216

These loss estimations for these three bankruptcies assume that the asset valuations before the bankruptcy were true. Since extraordinary inflation of asset valuations has been one of the causes for the bankruptcies, these considerable loss figures must be taken with a grain of salt.

217

Report of investigation of Enron Corporation and related entities regarding federal tax and compensation issues, and policy recommendations. Volume I: Report, US Joint Committee on Taxation, Feb. 2003, p.5

218

Dick Carozza, Interview with Sherron Watkins. Constant Warning, Fraud Magazine, January/February 2007

219

Jennifer Sawayda, Arthur Andersen: An Accounting Confidence Crisis, Daniels Fund Ethics Initiative, University of New Mexico, pp. 2,6,

220

Gary M. Cunningham, Jean E. Harris, Enron And Arthur Andersen: The case of the crooked E and the fallen A, Global Perspectives on Accounting Education, Volume 3, 2006, p.31

221

Dick Carozza, Interview with Sherron Watkins. Constant Warning, Fraud Magazine, January/February 2007

222

C. William Thomas, The Rise and Fall of Enron. When a company looks too good to be true, it usually is, Journal of Accountancy, April 2002

223

E. Banks, The Insider’s View on Corporate Governance: The Role of the Company Secretary, Springer, November 2003, p.177

224

Peter C. Fusaro, Ross M. Miller, What Went Wrong at Enron: Everyone’s Guide to the Largest Bankruptcy in US History, John Wiley & Sons, 2002, pp.127–128

225

Paul H. Dembinski, Carole Lager, Andrew Cornford and Jean-Michel Bonvin, Enron and World Finance. A Case Study in Ethics. pp.196–197

226

Jennifer Sawayda, Arthur Andersen: An Accounting Confidence Crisis, Daniels Fund Ethics Initiative, University of New Mexico, pp.5,8

227

Elizabeth K. Ainslie, Indicting Corporations Revisited: Lessons of the Arthur Andersen Prosecution, American Criminal Law Review, Vol. 43:107, p.107

228

Anita Raghavan, In Scandal’s Wake, McKinsey Seeks Culture Shift, The New York Times, January 11, 2014

229

Duff McDonald, The Firm. The Story of McKinsey and Its Secret Influence on American Business, Simon & Schuster, 2013, p.191

230

Elaine Quijano, Massachusetts lab tech arrested for alleged improper handling of drug tests, CBS News, September 28, 2012

231

Shawn Musgrave, DAs say Dookhan drug-tampering case nearing an end, Boston Globe, March 25, 2017

232

Justin McCurry, Tokyo 2020 Olympics logo scrapped after allegations of plagiarism, The Guardian, September 1, 2015

233

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

234

Workplace bullying in academia (https://en.wikipedia.org/wiki/Workplace_bullying_in_academia)

235

Amy May and Kelly E. Tenzek, Bullying in the academy: understanding the student bully and the targeted ‘stupid, fat, mother fucker’ professor, Teaching in Higher Education 23 (3), 275–290 (2018).

236

Hannah Devlin and Sarah Marsh, Hundreds of academics at top UK universities accused of bullying, https://www.theguardian.com/education/2018/sep/28/academics-uk-universities-accused-bullying-students-colleagues (28 Sep 2018).

237

Daniele Fanelli, How Many Scientists Fabricate and Falsify Research? A Systematic Review and Meta-Analysis of Survey Data, PLOS ONE, May 29, 2009

238

Bridget Murray, Research fraud needn’t happen at all, American Psychological Association, February 2002, Vol 33, No. 2

239

Martha Irvine, Robert Tanner, Sexual Misconduct Plagues US Schools, Associated Press, October 21, 2007

240

Draft survey: 4450 priests accused of sex abuse, CNN, February 17, 2004

241

Jason Felch, Kim Christensen, Release of Scouts’ files reveals decades of abuse, Los Angeles Times, October 19, 2012

242

Robert E. Wilson, Michael J. Bowers, Richard L. Hyde, Georgia investigation into cheating in Atlanta Public Schools, Office of the Governor of Georgia, July 6, 2011, p. 18

243

Kenneth L. Wainstein, A. Joseph Jay III, Colleen Depman Kukowski, Investigation of Irregular Classes in the Department of African and Afro-American Studies at the University of North Carolina at Chapel Hill, October 16, 2014

244

Aeroflot supports the decision of Rosaviatsiya to cancel falsified pilot certificates, Aeroflot, May 5, 2017

245

Data of the Laboratory Safety Institute, http://www.labsafetyinstitute.org/MemorialWall.html

246

Ibid

247

Human Salmonella Typhimurium Infections Associated with Exposure to Clinical and Teaching Microbiology Laboratories (Final Update), CDC, January 17, 2012

248

Bill Marler, Salmonella Escapes for Clark College Lab, June 26, 2012, www.marlerblog.com/legal-cases/salmonella-escapes-for-clark-lab

249

Traffic Safety Facts 2005–2014 Data, NHTSA’s National Center for Statistics and Analysis, May 2016, https://crashstats.nhtsa.dot.gov/Api/Public/Publication/812272

250

Aberfan. The mistake that cost a village its children, BBC, http://www.bbc.co.uk/news/resources/idt-150d11df-c541-44a9-9332-560a19828c47

251

Ewan Watt, Nepal earthquake: ‘5000 schools destroyed and thousands more damaged’, Theirworld, April 29, 2015, http://theirworld.org/news/nepal-earthquake-8216-5000-schools-destroyed-and-thousands-more-damaged-8217

252

Schaefer H.G., Helmreich R.L., Scheidegger D., Human factors and safety in emergency medicine. Resuscitation, 1994, 28(3), pp.221–225

253

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

254

Martin A Makary, Michael Daniel, Medical error-the third leading cause of death in the US, British Medical Journal, May 2016, 353

255

Vanessa McMains, Johns Hopkins study suggests medical errors are third-leading cause of death in US, Johns Hopkins University, Office of Communications, May 4, 2016, https://hub.jhu.edu/2016/05/03/medical-errors-third-leading-cause-of-death/

256

Ian Johnston, The third highest cause of death in the United States is mistakes by medical staff, The Independent, May 3, 2016

257

Linda T. Kohn, Janet M. Corrigan, Molla S. Donaldson, To Err Is Human: Building A Safer Health System, Institute of Medicine, November 1999

258

Rothschild J.M., Landrigan C.P., Cronin J.W., Kaushal R., Lockley S.W., Burdick E., Stone P.H., Lilly C.M., Katz J.T., Czeisler C.A., Bates D.W., The Critical Care Safety Study: The incidence and nature of adverse events and serious medical errors in intensive care, Critical Care Medicine, August, 2005, 33(8), pp.1694–1700

259

Philip Aspden, Julie Wolcott, J. Lyle Bootman, Linda R. Cronenwett, Preventing Medication Errors, Institute of Medicine, 2007

260

Jeremy Caplan, Cause of Death: Sloppy Doctors, Time, January 15, 2007

261

Linda T. Kohn, Janet M. Corrigan, Molla S. Donaldson, To Err Is Human: Building A Safer Health System, Institute of Medicine, November 1999

262

VA hospital may have infected 1800 veterans with HIV, CNN, July 1, 2010

263

F.F. Hamers, A.M. Downs, HIV in Central and Eastern Europe, Lancet, 2003, #361, pp. 1035–1044

264

David Rising, Nurse Convicted of 2 Murders Might Have Killed Another 84 Patients, Time, August 29, 2017

265

German nurse ‘admits to 30 patient killings’, DW, Jan 8, 2015, http://www.dw.com/en/german-nurse-admits-to-30-patient-killings/a-18177310

266

Mainul Haque, Massimo Sartelli, Judy McKimm, Muhamad Abu Bakar, Health care-associated infections—an overview, Nov 2018, Infect Drug Resist, pp. 2321–2333

267

Jay Robert Nash, Darkest Hours, Rowman & Littlefield, 1976, p.223

268

Lydia Chavez, Fire In Clinic Kills 79 In Buenos Aires, The New York Times, April 28, 1985

269

Ground Ambulance Crashes, US National Highway Traffic Safety Administration, April 2014, https://www.ems.gov/pdf/GroundAmbulanceCrashesPresentation.pdf

270

Hospital Seismic Safety, California HealthCare Foundation, January 2009

271

Indian Ocean Earthquake & Tsunami Emergency Update, Center of Excellence in Disaster Management and Humanitarian Assistance, May 25, 2005

272

Only one hospital open in Haiti’s quake-hit capital, AFP, January 14, 2010

273

Engelberg, Joseph and Parsons, Christopher A. and Tefft, Nathan, Financial Conflicts of Interest in Medicine, January 26, 2014, https://ssrn.com/abstract=2297094

274

Philipp Aeby, Robert C. Brears, Wim Leereveld, Silvia Mancini, Nicole Neghaiwi, Robert Pojasek, Leesa Soulodre, Santiago Villa Chiappe, ESG risk in the corporate world, Issue #6 Pharmaceuticals, Reprisk, July 2014

275

Jim Giles, Drug firms accused of biasing doctors’ training, Nature, 2007, 450 (7169), pp.457–584

276

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

277

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

278

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

279

William Lazonick, Matt Hopkins, Ken Jacobson, Mustafa Erdem Sakinç and Öner Tulum, US Pharma’s Financialized Business Model, Institute for New Economic Thinking, July 13, 2017, No. 60, https://www.ineteconomics.org/uploads/papers/WP_60-Lazonick-et-al-US-Pharma-Business-Model.pdf

280

281

Deadly medicines contamination in Pakistan, WHO, March 2013, http://www.who.int/features/2013/pakistan_medicine_safety/en/

282

Prosecutor General Office reported on the investigation of the raid on Budennovsk by anniversary of the terrorist attack, Lenta, June 14, 2005

283

Hamas uses hospitals and ambulances for military-terrorist purposes, Israel Ministry of Foreign Affairs, July 28, 2014

284

Louis R. Mizell, E. Reed Smith, How terrorists target and attack health care facilities and personnel, EMS1, July 6, 2016

285

Craig Timberg, Griff Witte and Ellen Nakashima, Malware, described in NSA documents, cripples computers worldwide, The Washington Post, May 12, 2017

286

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

287

Reconfirmation of doping samples from the Games-2008 and 2012 revealed more than 100 violations, Interfax, May 10, 2017, http://www.interfax.ru/sport/561762

288

M. Moussaïd, D. Helbing, and G. Theraulaz, How simple rules determine pedestrian behavior and crowd disasters, Proceedings of the National Academy of Sciences, 2011, 108 (17), pp. 6884–6888.

289

Konstantin Balmont, Our Tsar, 1907

290

Dirk Helbing, Pedestrians, Crowds, Stampedes, and Mecca, http://webarchiv.ethz.ch/soms/teaching/ModelingSpring2014/lecture6_Pedestrians_2014.pdf

291

Paris attacks death toll rises to 130, RTÉ, November 20, 2015

292

These are persons who, because of their individual or collective activity, may be detrimental to the security of the State and to public safety, through the use or active support of violence.

293

Michel Cabirol, Fiches S: les services de renseignement ont recensé 12.000 personnes, LaTribune, April 24, 2017, http://www.latribune.fr/entreprises-finance/industrie/aeronautique-defense/fiche-s-les-services-de-renseignement-ont-recense-12-000-personnes-693258.html

294

77 - Rental and leasing activities

78 - Employment activities

80 - Security and investigation activities

82 - Office administrative, office support and other business support activities

92 - Gambling and betting activities

94 - Activities of membership organizations

95 - Repair of computers and personal and household goods

96 - Other personal service activities

97 - Activities of households as employers of domestic personnel

98 - Undifferentiated goods- and services-producing activities of private households for own use

99 - Activities of extraterritorial organizations and bodies

Title: Specific Features of Risk Management in the Service Sector
Authors: Dmitry Chernov
Didier Sornette
Publisher: Springer International Publishing
Book: Critical Risks of Different Economic Sectors
Print ISBN: 978-3-030-25033-1

Electronic ISBN: 978-3-030-25034-8

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-25034-8_3

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