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2020 | OriginalPaper | Chapter

Stage Models for Moving from E-Government to Smart Government

Authors : Florian Lemke, Kuldar Taveter, Regina Erlenheim, Ingrid Pappel, Dirk Draheim, Marijn Janssen

Published in: Electronic Governance and Open Society: Challenges in Eurasia

Publisher: Springer International Publishing

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Abstract

The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage model, that adequately addresses the rapid technological development and evolvement of mobile- and smart-government solutions. We argue that super-applications can drive the transformation of e-government towards a yet unforeseen quality level: smart government. This article discusses that transition process, the influence of mobile government solutions in this as well as emerging citizens’ expectations for modern government service delivery.

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Title: Stage Models for Moving from E-Government to Smart Government
Authors: Florian Lemke
Kuldar Taveter
Regina Erlenheim
Ingrid Pappel
Dirk Draheim
Marijn Janssen
Publisher: Springer International Publishing
Book: Electronic Governance and Open Society: Challenges in Eurasia
Print ISBN: 978-3-030-39295-6

Electronic ISBN: 978-3-030-39296-3

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-39296-3_12

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