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Published in:
2019 | OriginalPaper | Chapter
5. Stakeholder Management
Authors : Ofer Zwikael, John R. Smyrk
Published in: Project Management
Publisher: Springer International Publishing
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Abstract
Each project has multiple internal and external stakeholders on whom the project can have a significant impact or who can impact its performance (either positively or negatively). The form of impact the second group can bring to bear may well be a response to the way they are affected by the project. For this reason, it is important stakeholders are managed carefully throughout the project’s life. This chapter discusses six classes of spontaneous stakeholders and nine classes of commissioned stakeholders in a project. In addition, we discuss a five-step stakeholder management process and propose two practical tools to support this process: a stakeholder register and a stakeholder report.