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2020 | Book

Standards for Management Systems: Overview and Main Ingredients Read chapter Read first chapter

Standards for Management Systems

A Comprehensive Guide to Content, Implementation Tools, and Certification Schemes

Author: Dr. Herfried Kohl

Publisher: Springer International Publishing

Book Series : Management for Professionals

Part of: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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About this book

This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management.

In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.

Table of Contents

Frontmatter
Chapter 1. Standards for Management Systems: Overview and Main Ingredients
Abstract
This chapter offers an introduction to the topic of management system standards and why they are needed. The general architecture of these standards is presented, and the universal modern high-level design of management system standards is explained. The interplay of generic and industry-specific standards is touched as well. It is shown how these standards are created by the International Organization for Standardization and other standard-giving bodies. The crucial role of processes is explained by some introductory examples—topics that will be reiterated much more in depth later in the book. The importance of risk-based thinking which is one of the pillars of all management system standards is demonstrated.
Herfried Kohl
Chapter 2. Generic Standards for Management Systems: An Overview
Abstract
This chapter discusses the content of the most important generic management system standards and some standards closely related to them. These include ISO 9001, ISO 14001, ISO 17025, ISO 21001, ISO 22301, ISO 27001, ISO 31000, ISO 44001, ISO 45001, ISO 50001, ISO 55001 and ISO 22316. Each of these standards is discussed separately, such that the reader may get a quick picture of each of them, depending on his/her individual needs. Interactions between the standards are shown. Examples and comments illustrate the content of the standards.
Herfried Kohl
Chapter 3. Industry-Specific Standards for Management Systems
Abstract
This chapter is on industry-specific standards and certification schemes. It includes an overview of the relevant schemes in
  • Automotive industry;
  • Aerospace industry;
  • Railway industry;
  • Information and telecommunication industry;
  • Food, agriculture and forestry industry;
  • Healthcare industry;
  • Facility management;
  • Supply chain security management;
  • Sustainable event industry.
All sections of this chapter may be read independently. The chapter contains guidance to external sources (mostly to the scheme owners and their material) for those readers, who need to go into special details of the respective industry-specific schemes.
Herfried Kohl
Chapter 4. Standards for Compliance, Anti-bribery and Corporate Social Responsibility (CSR)
Abstract
This chapter gives an overview about important standards for compliance, anti-bribery and corporate social responsibility. The standards treated include:
  • ISO 19600;
  • ISO 26,000;
  • ISO 37001.
A short overview about other corporate social responsibility schemes is included.
Herfried Kohl
Chapter 5. Special Purpose Audit Schemes and Quality Awards
Abstract
This chapter offers a short discussion of the ingredients to special purpose tailor-made audit schemes and a short look at quality awards.
Herfried Kohl
Chapter 6. How to Get Things Done: A Practitioner’s Toolbox
Abstract
This extensive chapter is on “How to get things done”. It contains a sketch of the DMAIC (Define-Measure-Analyze-Improve-Control) approach, which is employed in Six Sigma projects. It may be used very generally as a guidance scheme to organize implementation and improvement projects in the context of management systems. Mainly, however, this chapter includes a long list of practical tools which may be employed to analyze and solve issues of very different types. These tools are presented in alphabetical order and may be absorbed one by one, depending on individual preferences and needs. Tools treated include: Acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, design of experiments, estimation of parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, sampling of data and surveys, testing of hypothesis and much more.
Herfried Kohl
Chapter 7. Auditing the Management System
Abstract
This chapter is on the important topic of audits. Audits may be internal or external. As they are a requirement of each management system standard, aspects of planning, conduction and evaluation of audits are considered. Requirements for auditors are discussed.
Herfried Kohl
Chapter 8. Certification and Accreditation: Types and Rules
Abstract
This chapter gives an overview about different forms of certification and the concept of accreditation. The rules behind the certification of management systems are discussed. The reader also will learn to understand the importance of accreditation, and the principles of how mutual recognition of certificates is achieved globally. A long list of organizations working in the field of accreditation and related areas is included in this chapter. This chapter also sketches the main processes and responsibilities in a certification body for management systems.
Herfried Kohl
Chapter 9. Mathematical Methods and Statistical Tables
Abstract
Management system standards come with requirements for measurements, quantifications, analysis and statistical methods. This chapter is designed to offer the reader guidance which mathematical concepts will be crucial in this context. It may be used as a refresher and for reference. The chapter offers not only a list of formulas, but includes an introduction to differential and integral calculus, linear algebra, probability theory, Bayesian analysis and properties of the most important probability density distributions. The chapter includes proof of the important central limit theorem, derivations of the Chi-square, t- and F-distributions and many other topics. A collection of statistical tables is included which are needed in the context of statistical tests and confidence interval calculations.
Herfried Kohl
Backmatter
Metadata
Title
Standards for Management Systems
Author
Dr. Herfried Kohl
Copyright Year
2020
Electronic ISBN
978-3-030-35832-7
Print ISBN
978-3-030-35831-0
DOI
https://doi.org/10.1007/978-3-030-35832-7