Skip to main content
Top

2020 | OriginalPaper | Chapter

4. Storytelling for Hearts: Brand–Consumer Conversations in the Digital Age

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Drawing on research associated with emotion, persuasion, and the constructivist brand paradigm, this chapter focuses on the practices of brand storytelling that fosters brand–consumer conversations in the digital age. While explaining different brand stories such as strategic and tactical, the chapter also covers the art of brand storytelling that inspires, influences, and engages consumers.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Aaker, D. (2018). Creating Signature Stories: Strategic Messaging That Energies, Persuades and Inspire. New York: Morgan James Publishing. Aaker, D. (2018). Creating Signature Stories: Strategic Messaging That Energies, Persuades and Inspire. New York: Morgan James Publishing.
go back to reference Barrett, L. F. (2017). How Emotions Are Made: The Secret Life of the Brain. London: Pan Macmillan. Barrett, L. F. (2017). How Emotions Are Made: The Secret Life of the Brain. London: Pan Macmillan.
go back to reference Bennet, A., & Royle, N. (2004). An Introduction to Literature, Criticism and Theory. Harlow, UK: Pearson Education Limited. Bennet, A., & Royle, N. (2004). An Introduction to Literature, Criticism and Theory. Harlow, UK: Pearson Education Limited.
go back to reference Berger, J. (2013). Contagious: How to Build Word of Mouth in the Digital Age. New York: Simon and Schuster. Berger, J. (2013). Contagious: How to Build Word of Mouth in the Digital Age. New York: Simon and Schuster.
go back to reference Biesenbach, R. (2018). Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results. Orrington Ave Evanston: Eastlawn Media. Biesenbach, R. (2018). Unleash the Power of Storytelling: Win Hearts, Change Minds, Get Results. Orrington Ave Evanston: Eastlawn Media.
go back to reference de Chernatony, L., & Dall’Olmo Riley, F. (1998). Defining a ‘Brand’: Beyond the Literature with Experts’ Interpretations. Journal of Marketing Management, 14(5), 417–443.CrossRef de Chernatony, L., & Dall’Olmo Riley, F. (1998). Defining a ‘Brand’: Beyond the Literature with Experts’ Interpretations. Journal of Marketing Management, 14(5), 417–443.CrossRef
go back to reference Delgado-Ballester, E., & Fernández-Sabiote, E. (2016). “Once Upon a Brand”: Storytelling Practices by Spanish Brands. Spanish Journal of Marketing, 20(2), 115–131.CrossRef Delgado-Ballester, E., & Fernández-Sabiote, E. (2016). “Once Upon a Brand”: Storytelling Practices by Spanish Brands. Spanish Journal of Marketing, 20(2), 115–131.CrossRef
go back to reference Elliott, R., & Percy, L. (2007). Strategic Brand Management. New York: Oxford University Press. Elliott, R., & Percy, L. (2007). Strategic Brand Management. New York: Oxford University Press.
go back to reference Fog, K., Budtz, C., & Yakaboylu, B. (2005). Storytelling—Branding in Practice. Berlin, Heiddelberg: Springer-Verlag. Fog, K., Budtz, C., & Yakaboylu, B. (2005). Storytelling—Branding in Practice. Berlin, Heiddelberg: Springer-Verlag.
go back to reference Gabay, J. (2015). Brand Psychology: Consumer Perceptions, Corporate Reputations. London: Kogan Page Limited. Gabay, J. (2015). Brand Psychology: Consumer Perceptions, Corporate Reputations. London: Kogan Page Limited.
go back to reference Gallo, C. (2016). The Storyteller’s Secret: How TED Speakers and Inspirational Leaders Turn Their Passion into Performance. London, UK: Macmillan. Gallo, C. (2016). The Storyteller’s Secret: How TED Speakers and Inspirational Leaders Turn Their Passion into Performance. London, UK: Macmillan.
go back to reference Garmston, R. J. (2019). The Astonishing Power of Storytelling: Leading, Teaching and Transforming in a New Way. Thousand Oaks, CA: Corwin. Garmston, R. J. (2019). The Astonishing Power of Storytelling: Leading, Teaching and Transforming in a New Way. Thousand Oaks, CA: Corwin.
go back to reference Green, M. C., & Brock, T. C. (2002). In the Mind’s Eye: Transportation-Imagery Model of Narrative Persuasion. In M. C. Green, J. J. Strange, & T. C. Brock (Eds.), Narrative Impact: Social and Cognitive Foundations (pp. 315–341). Mahwah, NJ: Lawrence Erlbaum. Green, M. C., & Brock, T. C. (2002). In the Mind’s Eye: Transportation-Imagery Model of Narrative Persuasion. In M. C. Green, J. J. Strange, & T. C. Brock (Eds.), Narrative Impact: Social and Cognitive Foundations (pp. 315–341). Mahwah, NJ: Lawrence Erlbaum.
go back to reference Hanby, T. (1999). Brands Dead or Alive. Journal of Market Research Society, 41(1), 9–19.CrossRef Hanby, T. (1999). Brands Dead or Alive. Journal of Market Research Society, 41(1), 9–19.CrossRef
go back to reference Heding, T., Knudtzen, C., & Bjerre, M. (2016). Brand Management: Research, Theory, and Practice. Oxon: Routledge. Heding, T., Knudtzen, C., & Bjerre, M. (2016). Brand Management: Research, Theory, and Practice. Oxon: Routledge.
go back to reference Krevolin, R. (2016). The Hook: How to Share Your Brand’s Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success. Wayne: The Career Press Inc. Krevolin, R. (2016). The Hook: How to Share Your Brand’s Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success. Wayne: The Career Press Inc.
go back to reference Mazzocco, P. J., Green, M. C., Sasota, J. A., & Jones, N. W. (2010). This Story Is Not for Everyone: Transportability and Narrative Persuasion. Social Psychological and Personality Science, 1(4), 361–368.CrossRef Mazzocco, P. J., Green, M. C., Sasota, J. A., & Jones, N. W. (2010). This Story Is Not for Everyone: Transportability and Narrative Persuasion. Social Psychological and Personality Science, 1(4), 361–368.CrossRef
go back to reference McCraty, R. (2015). Heart-Brain Neurodynamics: The Making of Emotions. In Issues of the Heart: The Neuropsychotherapist special issue, M. Dahlitz & G. Hall, Editor 2015 (pp. 76–110). Dahlitz Media: Brisbane. McCraty, R. (2015). Heart-Brain Neurodynamics: The Making of Emotions. In Issues of the Heart: The Neuropsychotherapist special issue, M. Dahlitz & G. Hall, Editor 2015 (pp. 76–110). Dahlitz Media: Brisbane.
go back to reference Muñiz, A. M., Jr., & O’Guinn, T. C. (2001, March). Brand community. Journal of Consumer Research, 27, 412–431. Muñiz, A. M., Jr., & O’Guinn, T. C. (2001, March). Brand community. Journal of Consumer Research, 27, 412–431.
go back to reference Rodriguez, M. (2020). Brand Storytelling: Put Customers at the Heart of Your Brand Story. London: Kogan Page. Rodriguez, M. (2020). Brand Storytelling: Put Customers at the Heart of Your Brand Story. London: Kogan Page.
go back to reference Sinek, S. (2009). Start with Why: How Great Leaders Inspire Everyone to Take Action. London: Penguin. Sinek, S. (2009). Start with Why: How Great Leaders Inspire Everyone to Take Action. London: Penguin.
go back to reference Stephens, G. J., Silbert, L. J., & Hasson, U. (2010). Speaker–Listener Neural Coupling Underlies Successful Communication. PNAS, 107(32), 14425–14430.CrossRef Stephens, G. J., Silbert, L. J., & Hasson, U. (2010). Speaker–Listener Neural Coupling Underlies Successful Communication. PNAS, 107(32), 14425–14430.CrossRef
go back to reference Stern, B. (1994). Authenticity and the Textual Persona: Post Modern Paradoxes in Advertising Narrative. International Journal of Research in Marketing, 11(4), 387–400.CrossRef Stern, B. (1994). Authenticity and the Textual Persona: Post Modern Paradoxes in Advertising Narrative. International Journal of Research in Marketing, 11(4), 387–400.CrossRef
go back to reference Van Laer, T., Ruyter, K. D., Vsconti, L. M., & Wetzels, M. (2014). The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers’ Narrative Transportation. Journal of Consumer Research, 40(5), 797–817.CrossRef Van Laer, T., Ruyter, K. D., Vsconti, L. M., & Wetzels, M. (2014). The Extended Transportation-Imagery Model: A Meta-Analysis of the Antecedents and Consequences of Consumers’ Narrative Transportation. Journal of Consumer Research, 40(5), 797–817.CrossRef
go back to reference Walter, E., & Gioglio, J. (2019). The Laws of Brand Storytelling: Win—And Keep—Your Customers’ Hearts and Mind. New York: McGraw-Hill. Walter, E., & Gioglio, J. (2019). The Laws of Brand Storytelling: Win—And Keep—Your Customers’ Hearts and Mind. New York: McGraw-Hill.
go back to reference Walvis, T. (2010). Branding with Brains: The Science of Getting Customers to Choose Your Company. Harlow: Pearson Education Ltd. Walvis, T. (2010). Branding with Brains: The Science of Getting Customers to Choose Your Company. Harlow: Pearson Education Ltd.
go back to reference Woodside, A. G., Sood, S., & Miller, K. (2008). When Consumers and Brands Talk: Storytelling Theory and Research in Psychology and Marketing. Psychology and Marketing, 25(2): 97–145. Woodside, A. G., Sood, S., & Miller, K. (2008). When Consumers and Brands Talk: Storytelling Theory and Research in Psychology and Marketing. Psychology and Marketing, 25(2): 97–145.
Metadata
Title
Storytelling for Hearts: Brand–Consumer Conversations in the Digital Age
Author
S M A Moin
Copyright Year
2020
DOI
https://doi.org/10.1007/978-3-030-59085-7_4