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4. Storytelling for Hearts: Brand–Consumer Conversations in the Digital Age

  • 2020
  • OriginalPaper
  • Chapter
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Abstract

Drawing on research associated with emotion, persuasion, and the constructivist brand paradigm, this chapter focuses on the practices of brand storytelling that fosters brand–consumer conversations in the digital age. While explaining different brand stories such as strategic and tactical, the chapter also covers the art of brand storytelling that inspires, influences, and engages consumers.

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Title
Storytelling for Hearts: Brand–Consumer Conversations in the Digital Age
Author
S M A Moin
Copyright Year
2020
DOI
https://doi.org/10.1007/978-3-030-59085-7_4
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