Strategies for Improvement and Evaluation of the Quality Management System of Uzbekistan Manufacturers

The purpose of this study is to develop proposals and recommendations for improving quality management in leather and shoe enterprises. The research objectives consist of the following: studying the concept of product quality at leather and shoe enterprises, the importance and the theoretical and methodological aspects of factors affecting quality; developing theoretical foundations for modern approaches and principles of quality management application at leather and shoe enterprises; assessing consumer demand and satisfaction in product quality management at enterprises and proposing an algorithm for managing relationships with consumers; analysing the activities of enterprises in the leather and shoe industry of the republic; analysing the costs of quality management and control methods at leather and shoe enterprises as well as developing proposals and recommendations to eliminate the identified problems; introducing quality management in the shoe industry and improving the methodology of expert assessment based on the author's approach; improving the practice of using quality control methods at enterprises; improving quality management at shoe industry enterprises through the Industry 4.0 program; and developing scientifically sound proposals and recommendations for improving quality management at leather and shoe enterprises. The object of the study is the quality management of leather and shoe enterprises of the Fergana region of the Republic of Uzbekistan. The subject of the study is the socioeconomic relations arising in the process of improving quality management at leather and shoe enterprises. With regard to research methods, the study used a systematic approach, comparative analysis, statistical analysis, expert assessment, factor analysis, economic analysis, general management methods, questionnaires, selective observation and other methods.