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2016 | OriginalPaper | Chapter

5. Studying Social Software Adoption by Management Consultants: Use and Application Categories for Knowledge Management

Authors : Malte Martensen, Stephanie Ryschka, Markus Bick

Published in: Innovations in Knowledge Management

Publisher: Springer Berlin Heidelberg

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Abstract

In knowledge management, Enterprise 2.0 applications are thought to have the potential to bridge the gap between technology- and human-oriented paradigms and approaches. Thus far, however, it remains unclear how social applications are ultimately used in knowledge-intensive organizational contexts such as management consultancy. Our study addresses this gap by answering how and to what extent innovative social software applications have been used for job-related purposes. We derive use and application categories which are validated by means of qualitative interviews with management consultants from large firms in the industry, in order to build a comprehensive classification system for the professional use of social software. Stakeholders of our research include scholars and practitioners. Understanding potential redundancies can help design more effective social software suites. Moreover, understanding drivers of user acceptance may provide insights into the optimal composition of social software suites and the purposes for which these applications can be applied.

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Metadata
Title
Studying Social Software Adoption by Management Consultants: Use and Application Categories for Knowledge Management
Authors
Malte Martensen
Stephanie Ryschka
Markus Bick
Copyright Year
2016
Publisher
Springer Berlin Heidelberg
DOI
https://doi.org/10.1007/978-3-662-47827-1_5

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