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A Contrastive Study of Pre- and Post-legislation Interaction Design for Communication and Action About Personal Data Protection in e-Commerce Websites Read chapter Read first chapter

2019 | OriginalPaper | Chapter

Sugar Ka Saathi – A Case Study Designing Digital Self-management Tools for People Living with Diabetes in Pakistan

Authors : Kehkashan Zeb, Stephen Lindsay, Suleman Shahid, Waleed Riaz, Matt Jones

Published in: Human-Computer Interaction – INTERACT 2019

Publisher: Springer International Publishing

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Abstract

This paper presents the results of an iterative participatory process to design a smart self-management tool for less-literate people living with diabetes in Pakistan. Initially, interviews and focus groups with sixty-nine people living with diabetes identified issues that they face when self-managing including un-controllable factors, lack of diabetes awareness, low-tech mobile phones, and poor internet availability. We developed personas grounded in the scoping results and adjusted our PD approach to focus on more tangible design artefacts before running narrative scoping PD sessions. Working from older, illiterate persona, we designed a phone-line delivered Interactive Voice Response (IVR) system.
We developed a functional IVR Prototype “Sugar ka Saathi” (Diabetes Companion) with input from a group of 4 Pakistan-based healthcare professionals, to act as a design probe in the PD process. We tested the IVR probe with fifty-seven of the original scoping participants which validated the knowledge transferred by the IVR and its acceptability. Invisible design videos were shown to elaborate the IVR and community concept to thirteen participants through two filmed videos using our existing persona characters from the scoping studies, these videos helped to engage older people with diabetes in PD sessions.

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Metadata
Title
Sugar Ka Saathi – A Case Study Designing Digital Self-management Tools for People Living with Diabetes in Pakistan
Authors
Kehkashan Zeb
Stephen Lindsay
Suleman Shahid
Waleed Riaz
Matt Jones
Copyright Year
2019
Book
Human-Computer Interaction – INTERACT 2019

Print ISBN: 978-3-030-29386-4

Electronic ISBN: 978-3-030-29387-1

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-030-29387-1_10