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Published in:
The Development of Supply Chain Strategy Read chapter Read first chapter

2012 | OriginalPaper | Chapter

7. Supply Chain Performance Measurement

Authors : Andrew C. Lyons, Adrian E. Coronado Mondragon, Frank Piller, Raúl Poler

Published in: Customer-Driven Supply Chains

Publisher: Springer London

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Abstract

The growing importance of the management of supply chains has motivated researchers and practitioners to develop and implement measures that can be used to establish supply chain performance. The measurement of supply chain performance requires the creation of an inter-organisational assessment system. Such systems can feasibly be used to identify opportunities for improved supply chain efficiency and competitiveness, to help understand how companies operating in supply chains affect each other’s performance, to support the supply chain in satisfying consumer requirements and to assess the result of an implemented initiative.

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previous chapter Modelling and Simulating Supply Chains
next chapter Designing Customer-Driven Supply Chains: Illustrative Cases
Literature
Coleman J, Lyons A, Kehoe D (2004) The glass pipeline: increasing supply chain synchronisation through information transparency. Int J Technol Manag 28(2):172–190CrossRef
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Gunasekaran A, Patel C, McGaughey RE (2004) A framework for supply chain performance measurement. Int J Prod Econ 87(3):333–347CrossRef
Kaplan RS, Norton DP (1992) The balanced scoreboard—measures that drive performance. Harvard Business Review, January-February, 71–79
Kaplan RS, Norton DP (1996) The Balanced Scorecard. HBS Press, Boston
Stewart G (1995) Supply chain performance benchmarking study reveals keys to supply chain excellence. Logist Inf Manag 8(2):38–44CrossRef
Waller DL (2003) Operations management: a supply chain approach, 2nd edn. Thomson Business Press, London
Metadata
Title
Supply Chain Performance Measurement
Authors
Andrew C. Lyons
Adrian E. Coronado Mondragon
Frank Piller
Raúl Poler
Copyright Year
2012
Publisher
Springer London
Book
Customer-Driven Supply Chains

Print ISBN: 978-1-84628-875-3

Electronic ISBN: 978-1-84628-876-0

Copyright Year: 2012

DOI
https://doi.org/10.1007/978-1-84628-876-0_7