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2024 | OriginalPaper | Chapter

Support Management System Model Proposal for the Student Affairs of Faculty

Authors : Ilknur Teke, Cigdem Tarhan

Published in: Advances in Intelligent Manufacturing and Service System Informatics

Publisher: Springer Nature Singapore

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Abstract

The chapter introduces a novel support management system model designed to digitalize and enhance communication between student affairs units and students in higher education institutions. It addresses the challenges of undetectable and unmanageable workloads caused by physical applications and repetitive inquiries. The proposed model, a responsive web-based application, includes categorized frequently asked questions and a ticket-based support system. The system aims to minimize physical interactions, provide efficient online communication, and offer statistical insights into student inquiries. The study is conducted at Dokuz Eylül University, Faculty of Economics and Administrative Sciences, distinguishing it from similar studies that focus on open and distance education. The chapter outlines the system development life cycle, including problem definition, information requirements, system requirements, and design of the proposed system. It also discusses potential future enhancements, such as the integration of artificial intelligence for faster and more accurate responses to common tickets.

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Title: Support Management System Model Proposal for the Student Affairs of Faculty
Authors: Ilknur Teke
Cigdem Tarhan
Publisher: Springer Nature Singapore
Book: Advances in Intelligent Manufacturing and Service System Informatics
Print ISBN: 978-981-9960-61-3

Electronic ISBN: 978-981-9960-62-0

Copyright Year: 2024
DOI: https://doi.org/10.1007/978-981-99-6062-0_64

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