Sustaining the USO in Canada: Toward a Case for Adapting Reserved Area Parameters in the Digital Age

This chapter delves into the challenges facing Canada Post Corporation in maintaining the Universal Service Obligation (USO) in the digital age. It examines the traditional value components of the USO, such as reliability, accessibility, privacy, and security, and how these have shifted with the rise of digital alternatives. The chapter discusses the potential of adapting the reserved area of monopoly postal services to better align with current user needs and revenue structures. It also explores the implications of the COVID-19 pandemic on postal systems and the public perception of their value. The author argues for a reconsideration of the reserved area parameters to ensure the long-term sustainability of the USO, highlighting the need for further research and policy adaptation. The chapter concludes by emphasizing the importance of maintaining the public postal service's role in providing essential services and protecting user interests.