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2017 | OriginalPaper | Chapter

System Latency Guidelines Then and Now – Is Zero Latency Really Considered Necessary?

Authors : Christiane Attig, Nadine Rauh, Thomas Franke, Josef F. Krems

Published in: Engineering Psychology and Cognitive Ergonomics: Cognition and Design

Publisher: Springer International Publishing

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Abstract

Latency or system response time (i.e., the delay between user input and system response) is a fundamental factor affecting human-computer interaction (HCI). If latency exceeds a critical threshold, user performance and experience get impaired. Therefore, several design guidelines giving recommendations on maximum latencies for an optimal user experience have been developed within the last five centuries. Concentrating on the lower boundary latencies, these guidelines are critically reviewed and contrasted with recent empirical findings. Results of the review reveal that latencies below 100 ms were seldom considered in guidelines so far even though smaller latencies have been shown to be perceivable to the user and impact user performance negatively. Thus, empirical evidence suggests a need for updated guidelines for designing latency in HCI.

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next chapter Evaluation of Interface Modality for Control of Multiple Unmanned Vehicles
Footnotes
1
It has to be emphasized that Card et al. referred to classic experiments investigating apparent motions. In these, influences of different framerates – and not input latency – on human perception were investigated.
 
2
Note that the dependent variable was a PSS judgment. Thus, based on these results, users will notice the delay if one of the feedback modalities exceeds the latency thresholds. If and when the participants perceived an asynchronicity between the two feedbacks was not assessed.
 
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Metadata
Title
System Latency Guidelines Then and Now – Is Zero Latency Really Considered Necessary?
Authors
Christiane Attig
Nadine Rauh
Thomas Franke
Josef F. Krems
Copyright Year
2017
Book
Engineering Psychology and Cognitive Ergonomics: Cognition and Design

Print ISBN: 978-3-319-58474-4

Electronic ISBN: 978-3-319-58475-1

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-58475-1_1