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2018 | OriginalPaper | Chapter

16. Technology vs Solution

Authors : Sofie Blakstad, Robert Allen

Published in: FinTech Revolution

Publisher: Springer International Publishing

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Abstract

This chapter will be useful for anyone who thinks that new technology is the answer to their service or operating model problems. We explore how technology has become a shorthand for products or services, and why business and technologists alike have subscribed to this view. We present the arguments for why this is a costly way of papering over problems in operating models or services, how adding technology to a complex organisation or process can reduce efficiency and service levels, and why a solution focus can help organisations avoid falling into this trap.

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Title: Technology vs Solution
Authors: Sofie Blakstad
Robert Allen
Publisher: Springer International Publishing
Book: FinTech Revolution
Print ISBN: 978-3-319-76013-1

Electronic ISBN: 978-3-319-76014-8

Copyright Year: 2018
DOI: https://doi.org/10.1007/978-3-319-76014-8_16