1. The Billion People Question

The chapter 'The Billion People Question' delves into the critical issues surrounding accessibility in today’s technology products, pinpointing prioritization and know-how as the main obstacles. It begins by defining disability, emphasizing the importance of understanding the term beyond medical models. The text explores the rich history of innovations inspired by people with disabilities, such as the typewriter and audiobooks, demonstrating how these solutions have benefited everyone. The chapter also discusses the difference between accessibility and inclusion, highlighting the goal of making products delightful and usable for all. It provides a detailed look at policy frameworks and regulations, including WCAG, Section 508, and ADA, emphasizing the need for companies to go beyond mere compliance to create truly accessible products. A case study on data visualization for the blind showcases how innovative solutions can surpass basic guidelines, offering a better user experience. The chapter concludes by acknowledging the challenges in accessibility and the need for education and innovation to address them effectively.