Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Introduction Read chapter Read first chapter

2018 | OriginalPaper | Chapter

6. The Challenges of E-Governance in Public Administration

Author : Haroon A. Khan

Published in: Globalization and the Challenges of Public Administration

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In an age characterized by increasing use of the Internet and communication technology, public administrators are facing the challenge of how to make public services accessible electronically. People live in a highly interconnected world in which information can be transmitted within seconds from one end of the world to the other. Previous decades have witnessed the proliferation in the use of technology, which also brought about serious challenges for public administrators. Friedman, in his The World is Flat, argues that technology has made the world smaller and flatter by eliminating the political, geographic boundaries as a result of information flow, trade, and collaboration across nations. The proliferation of social media, for example, the Internet, cellular phones, text messages, Facebook and Twitter, has changed the relations between the government and the public. Khan analyzes the benefits and the challenges of e-governance. The chapter analyzes the challenges of privacy, security, and the maintenance of the human element. Finally, the chapter makes a statistical analysis on the linkage between e-governance and globalization.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Ethics and Accountability and the Challenges
next chapter Globalization and Sustainability
Literature
Allen, A. B., Juillet, L., Paquet, G., & Roy, J. (2001). E-Governance and Government Online in Canada: Partnerships, People and Prospects. Government Information Quarterly, 18, 93–104.CrossRef
Ammons, D. N. (2008). Leading Performance Management in Local Government. Washington, DC: ICMA Press.
Argyris, C. (1999). On Organizational Learning (2nd ed.). Oxford: Blackwell Publishers, Ltd.
Argyris, C., & Schon, D. (1996). Organizational Learning II. Reading: Addison-Wesley.
Bannister, F., & Connolly, R. (2012). Defining E-Governance. e-Service Journal, 8(2), 3–25.CrossRef
Bekkers, V. (2003). E-Government and the Emergence of Virtual Organizations in the Public Sector. Information Polity, 8(3/4), 89–101.
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to Create a Culture of Transparency? E-Government and Social Media as Openness and Anti-corruption Tools for Societies. Government Information Quarterly, 27, 264–271.CrossRef
Calista, D., & Melitski, J. (2007). E-Government and E-Governance: Converging Constructs of Public Sector Information and Communications Technologies. Public Administration Quarterly, 31(1), 87–120.
Candler, G., & Dumont, G. (2010). The Price of Citizenship: Civic Responsibility as the Missing Dimension of Public Administration Theory. Public Administration Quarterly, 34(2), 169–201.
Carroll, A. B. (1996). Business & Society: Ethics and Stakeholder Management (3rd ed.). Cincinnati: South-Western College Pub./Thomson Learning.
Castells, M. (1996). The Rise of the Network Society. Oxford: Blackwell.
Charag, O., & Mufeed, A. (2013). Electronic Governance: Expansion of Service Delivery Magnitude and Lessening Role of Human Resource in Delivery of Public Services. International Journal of Retailing and Rural Business Perspectives, 2(2), 445–456.
Clayton, J. T., & Streib, G. (2005). E-Democracy, E-Commerce and E-Research: Examining the Electronic Ties Between Citizens and Government. Administration and Society, 37(3), 259–280.CrossRef
D’Agostino, M., Schwester, R., Carrizales, T., & Melitski, J. (2011). A Study of E-Goverment and E-Governance: An Examination of Municipal Websites. Public Administration Quarterly, 35(1), 3–25.
Dadashzadeh, M. (2010). Social Media in Government: From E-Government to E-Governance. Journal of Business and Economics Research, 8(11), 81–86.
Dawes, S. (2009, December). The Evolution and Continuing Challenges of E-Governance. Public Administration Review (Special Issue), S86–S101.
Denhardt, J. V., & Denhardt, R. B. (2007). The New Public Service: Serving, Not Steering. Armonck: M.E. Sharpe.
Emersen, R., & Harvey, C. (1996). Visions of Excellence in Australian and Canadian Human Services Organizations. International Journal of Public Sector Management, 9(5/6), 109–124.CrossRef
Fraga, E. (2002). Trends in E-Government: How to Plan, Design, and Measure E-Government. Paper Presented at the Government Management Information Sciences (GMIS) Conference, Santa Fe, NM, June 17.
Freeman, E. R. (1984). Strategic Management: A Stakeholder Approach. London: Pitman Publishing Inc.
Friedman, T. L. (2006). The World Is Flat: A Brief History of the Twenty-First Century. New York: Farrar, Straus and Giroux.
Gaskins, L. E. (2013). The Effect of Information and Communications Technology (ICT) Diffusion on Corruption and Transparency (A Global Study). PhD dissertation, Texas A&M International University.
Geiselhart, K. (2004). Digital Government and Citizen Participation Internationally. In A. Pavlichev & G. D. Garson (Eds.), Digital Government: Principles and Best Practises. Hershey: Idea Group Publishing.
Grönlund, Å. (2001). Democracy in an IT-Framed Society. Communications of the ACM, 44(1), 23–26.CrossRef
Haque, S., & Pathrannarakul, P. (2013). E-Governance Towards Good Governance: A Global Appraisal. Journal of E-Governance, 36(1), 25–34.
Heeks, R. (2001). Understanding E-Governance for Development (i-Government Working Paper Series, Paper No. 11). Manchester: Institute for Development Policy and Management, University of Manchester.
Hu, G., Pan, W., Lu, M., & Wang, J. (2009). The Widely Shared Definition of E-Government: An Exploratory Study. The Electronic Library, 27(6), 968–985.CrossRef
Ionescu, L. (2013). The Impact that E-Government Can Have on Reducing Corruption on Reducing Corruption and Enhancing Transparency. Economics, Management and Financial Markets, 8(2), 210–215.
Ionescu, L. (2016). Government and Social Media as Effective Tools in Controlling Corruption in Public Administration. Economics, Management and Financial Markets, 11(1), 66–72.
Jaeger, P. T. (2003). The Endless Wire: E-Government as a Global Phenomenon. Global Information Quarterly, 20(4), 323–331.
Kim, J. (2014). Networks, Network Governance, Networked Networks. International Review of Public Administration, 11(1), 19–34.CrossRef
Klijn, E. H. (2008). Governance and Governance Networks in Europe. Public Management Review, 10(4), 505–525.CrossRef
Korac-Kakabadse, N., Kouzmin, A., & Kakabadse, A. (2002). Revisiting Crises from a Resource Distribution Perspective: Learning for Local Government. Local Governance, 28(1), 35–61.
Kouzmin, A., Loffler, E., Klages, H., & Korac-Kakabadse, N. (1999). Benchmarking and Performance Measurement in Public Sectors: Towards Learning for Agency Effectiveness. The International Journal of Public Sector Management Learning, 12(1), 121–144.CrossRef
Kumar, D., & Panchanatham, N. (2014). Strategies for Effective E-Governance Management. International Journal of Global Business Management and Research, 3(1), 13–17.
Kumar Suri, P. (2014). Flexibility of Processes and E-Governance Performance. Transforming Government: People, Process and Policy, 8(2), 230–250.CrossRef
Lazaroiu, G. (2014). The Social Construction of Participatory Media Technologies. Contemporary Readings in Law and Social Justice, 6(1), 104–109.
Leikums, T. (2012). A Study of Electronic Document Management System Integration Needs in the Public Sector. International Journal of Advances of Engineering and Technology, 5(1), 194–205.
Leitner, C. (2003). E-Government in Europe: The State of Affairs, European Institute of Public Administration. Maastricht: European Institute of Public Administration.
Leung, M. T. (2004). Good Governance and Government Reinvention: A Normative Framework for E-Governance. International Symposium of Digital Divide and Digital Opportunity, Taipei, Taiwan
Ljungholm, P. (2015). E-Governance and Public Sector Reform. Geopolitics, History and International Relations, 7(2), 7–12.
Magro, M. (2012). A Review of Social Media Use in E-Government. Administrative Sciences, 2(2), 148–161.CrossRef
McIntyre, M. L., & Murphy, S. A. (2012). The Role of Information and Communication Technologies on Moral Agents and Governance in Society. CorporateGovernance, 12(5), 616–628.
Melitski, J., & Calista, D. (2016). E-Government and E-Governance Best Practices in Cities and Countries Compared Between 2003 and 2012: Fad or Diffused Innovation. Public Administration Quarterly, 40(4), 913–948.
Mittal, P. A., Kumar, M., Mohania, M. K., & Nair, M. (2004). A Framework for E-Governance Solutions. IBM Journal of Research and Development, 48(5–6), 717–733.CrossRef
Okot-Uma, R. W. (2001). Electronic Governance: (Leading to Good Government), Electronic Governance and Electronic Democracy: Living and Working in the Connected World. Ottawa: The Commonwealth Centre for Electronic Governance. Retrieved August 7, 2016, from www.​electronegov.​net.
Osborne, D., & Gaebler, T. (1992). Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading: Addison-Wesley.
Peristeras, V., Tsekos, T., & Tarabanis, K. (2002). E-Government or E-Governance: Building a Domain Model for the Governance System. Thessaloniki: United Nations Thessaloniki Centre, University of Macedonia.
Perry, J. (2007). Democracy and the New Public Service. American Review of Public Administration, 37(3), 3–16.
Popescu, G. H. (2015a). The Dynamics of Social Innovation Networks. Psychosociological Issues in Human Resource Management, 3(2), 77–82.
Popescu, G. H. (2015b). The Competitive Nature and Effectiveness of Online Retailing. Psychosociological Issues in Human Resource Management, 3(1), 101–106.
Popescu, G. H. (2015c). Sustainable Development and the Implementation of Citizen-Oriented Services. Journal of Self-Governance and Management Economics, 3(4), 70–78.
Rhodes, R. A. W. (1997). Understanding Governance. Buckingham: Open University Press.
Riley, T. B. (2003). E-Government vs. E-Governance: Examining the Difference in a Changing Public Sector Climate. Ottawa: The Commonwealth Secretariat and Government Telecommunications and Information Services, Public Works and Government Services.
Rose, R. (2005a). Introduction: The Internet and Governance in a Global Context. Cambridge: Cambridge University Press.
Rose, R. (2005b). A Global Diffusion Model of E-Governance. Journal of International Public Policy, 25(1), 5–27.CrossRef
Roy, J. (2005). Governance and International Relations: A Consideration of Newly Emerging Capacities in a Multi-Level World. Journal of Electronic Commerce Research, 6(1), 44.
Saxena, K. B. C. (2005). Towards Excellence in E-Governance. International Journal of Public Sector Management, 18(6–7), 498–513.CrossRef
Scholl, H. J. (2013). Electronic Government Research: Topical Directions and Preferences. In M. A. Wimmer, M. Janssen, & H. J. Scholl (Eds.), Electronic Government, Lecture Notes in Computer Science 8074 (pp. 1–13). Berlin: Springer.
Shim, D. C., & Eom, T. H. (2008). Government and Anti-corruption: Empirical Analysis of International Data. International Journal of Public Administration, 31(3), 298–316.CrossRef
Streib, G. D., & Willoughby, K. G. (2005). Local Governments: Meeting the Implementation Challenge. Public Administration Quarterly, 29(1–2), 77–109.
Symonds, M. (2000). Government & the Internet: No Gain Without Pain. The Economist, 355, 9–12.
Teicher, J., Hughes, O., & Dow, N. (2002). E-Government: A New Route to Public Sector Quality. Managing Service Quality, 12(6), 384–393.CrossRef
UN-E Government Knowledge DataBase. (2016). Department of Economic and Social Affairs.
Weber, L. M. (2002). A Survey of the Literature on the Internet and Democracy. Paper Presented at the Prospects for Electronic Democracy Conference, Carnegie Mellon University, September 20–22, Pittsburgh.
Welch, E. W. (2005). Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory, 15(3), 371–391.
Welch, E. W., Hinnant, C. C., & Moon, J. M. (2003). Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory: J-PART, 15(3), 371–391.CrossRef
Zimmerman, J. F. (1986). Participatory Democracy: Populism Revived. New York: Praeger.
Metadata
Title
The Challenges of E-Governance in Public Administration
Author
Haroon A. Khan
Copyright Year
2018
Book
Globalization and the Challenges of Public Administration

Print ISBN: 978-3-319-69586-0

Electronic ISBN: 978-3-319-69587-7

Copyright Year: 2018

DOI
https://doi.org/10.1007/978-3-319-69587-7_6