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In an age characterized by increasing use of the Internet and communication technology, public administrators are facing the challenge of how to make public services accessible electronically. People live in a highly interconnected world in which information can be transmitted within seconds from one end of the world to the other. Previous decades have witnessed the proliferation in the use of technology, which also brought about serious challenges for public administrators. Friedman, in his The World is Flat, argues that technology has made the world smaller and flatter by eliminating the political, geographic boundaries as a result of information flow, trade, and collaboration across nations. The proliferation of social media, for example, the Internet, cellular phones, text messages, Facebook and Twitter, has changed the relations between the government and the public. Khan analyzes the benefits and the challenges of e-governance. The chapter analyzes the challenges of privacy, security, and the maintenance of the human element. Finally, the chapter makes a statistical analysis on the linkage between e-governance and globalization.
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- The Challenges of E-Governance in Public Administration
Haroon A. Khan
- Springer International Publishing
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