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Managing Organizational Culture and Shaping Human Resources Priorities During COVID 19 Read chapter Read first chapter

2021 | OriginalPaper | Chapter

3. The COVID-19 Pandemic and Its Impact on Grocery Retailing: A Singapore Case Study

Author : Ho Keat Leng

Published in: The Future of Service Post-COVID-19 Pandemic, Volume 2

Publisher: Springer Singapore

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Abstract

The current COVID-19 pandemic has created new social behaviors that has affected daily life including the shopping of groceries. The aim of this chapter is to examine how grocery retailing has changed during the pandemic using the Singapore experience as a case study. Singapore reported its first case of COVID-19 infection in January 2020. The number of infections grew rapidly and the Singapore government implemented several policies including social distancing to control the spread of the virus. For grocery retailers in Singapore, this resulted in disruptions in the supply chain, additional workload on retail employees and finally increased use of retail technologies particularly in online shopping. The chapter ends with a discussion on how the changes in the grocery retail industry provides new perspectives in understanding supply chain management, retail employee work and opportunities for adoption of technology in retailing.

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previous chapter Maladaptive Consumer Behaviors and Marketing Responses in a Pandemic
next chapter Green Brand Equity and COVID-19 Post-Pandemic: The Case of the World’s First Coffee Face Mask in Vietnam
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Metadata
Title
The COVID-19 Pandemic and Its Impact on Grocery Retailing: A Singapore Case Study
Author
Ho Keat Leng
Copyright Year
2021
Publisher
Springer Singapore
Book
The Future of Service Post-COVID-19 Pandemic, Volume 2

Print ISBN: 978-981-334-133-3

Electronic ISBN: 978-981-334-134-0

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-981-33-4134-0_3