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Published in:
2025 | OriginalPaper | Chapter
14. The Effect of the COVID-19 Pandemic on the Development of the Mexican E-Government Model
Authors : Manuel de la Mora, Daniel Astilla
Published in: Transition to a Safe Anthropocene in the Asia-Pacific
Publisher: Springer Nature Switzerland
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Abstract
The COVID-19 pandemic was a global phenomenon with far-reaching repercussions. Its urgency led to the implementation of technological measures for the continuity of labor, educational and social activities. Governments improved their e-government capabilities to provide essential services safely and efficiently. In the case of Mexico, the COVID pandemic encouraged the implementation of information and communication technologies, with the aim of providing citizens with information and services during the pandemic. The analysis focuses on the applications and strategies implemented during the pandemic by various levels of government, through the evaluation of their characteristics of design and development, as well as their accessibility. It was determined that the Coronavirus pandemic fostered the development of clear lines of attention through the implementation of technologies, although we highlight the main points of improvement for the current Mexican model of e-government.