Skip to main content
Top

2013 | OriginalPaper | Chapter

The Integrated Marketing Communication—The Consumer Behaviour Impact: A Romanian Perspective

Authors : Camelia Kailani, Felicia Stăncioiu, Nicolae Teodorescu

Published in: The Changing Business Landscape of Romania

Publisher: Springer New York

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The concept of integrated marketing communication (IMC) was born in mid-1990s and has been generating many controversies in the literature. The concept has constantly evolved from the simple coordination of promotional tools to a complex strategic process. Due to the modern marketing development, IMC has become an important and complex tool for achieving the goals of a company. Therefore, it is useful to investigate the opportunities to increase IMC impact on consumer behaviour. The purpose of this chapter is twofold: (1) to approach IMC as a complex system which has as communication drivers the four elements of the classical marketing mix (product, price, distribution and marketing communication) and (2) to develop a conceptual model that describes the impact on consumer behaviour. Such model can be used to research the IMC influence on consumer behaviour and, in the same time, could identify the ways to create an effective IMC strategy based on the consumer reactions and requirements.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Arnould E, Price L, Zinkhan G (2004) Consumers, 2nd edn. McGraw-Hill, Boston Arnould E, Price L, Zinkhan G (2004) Consumers, 2nd edn. McGraw-Hill, Boston
go back to reference Barnes BE (2001) Integrated brand communication planning: retail applications. J Mark Commun 7(1):11–17 Barnes BE (2001) Integrated brand communication planning: retail applications. J Mark Commun 7(1):11–17
go back to reference Belch G, Belch M (2001) Advertising and promotion, 5th edn. McGraw Hill, Irwin Belch G, Belch M (2001) Advertising and promotion, 5th edn. McGraw Hill, Irwin
go back to reference Belch G, Belch M (2008) Advertising and promotion: an IMC perspective, 8th edn. McGraw-Hill, Boston Belch G, Belch M (2008) Advertising and promotion: an IMC perspective, 8th edn. McGraw-Hill, Boston
go back to reference Beverland M, Luxton S (2005) Managing integrated marketing communication (IMC) through strategic decoupling. J Advertising 34(4):103–116CrossRef Beverland M, Luxton S (2005) Managing integrated marketing communication (IMC) through strategic decoupling. J Advertising 34(4):103–116CrossRef
go back to reference Blakeman R (2007) Integrated marketing communications: creative strategy from idea to implementation. Rowman and Littlefield Publishers, Plymouth Blakeman R (2007) Integrated marketing communications: creative strategy from idea to implementation. Rowman and Littlefield Publishers, Plymouth
go back to reference Caemmerer B (2009) The planning and implementation of integrated marketing communications. Mark Intell Plann 27(4):524–538CrossRef Caemmerer B (2009) The planning and implementation of integrated marketing communications. Mark Intell Plann 27(4):524–538CrossRef
go back to reference Cătoiu I, Teodorescu N (2004) Comportamentul consumatorului. Editura Uranus, Bucuresti Cătoiu I, Teodorescu N (2004) Comportamentul consumatorului. Editura Uranus, Bucuresti
go back to reference Clow K (2010) Integrated advertising, promotion and marketing communications, 4th edn. Pearson Education, Upper Saddle River Clow K (2010) Integrated advertising, promotion and marketing communications, 4th edn. Pearson Education, Upper Saddle River
go back to reference Cornelissen JP, Lock AR (2000) Theoretical concept or management fashion? Examining the significance of IMC. J Advertising Res 40(5):7–15 Cornelissen JP, Lock AR (2000) Theoretical concept or management fashion? Examining the significance of IMC. J Advertising Res 40(5):7–15
go back to reference Dewhirst T, Davis B (2005) Brand strategy and integrated marketing communication (IMC). J Advertising 34(4):81–92CrossRef Dewhirst T, Davis B (2005) Brand strategy and integrated marketing communication (IMC). J Advertising 34(4):81–92CrossRef
go back to reference Drucker P (1985) Innovation and entrepreneurship: practice and principles. Harpercollins, New York Drucker P (1985) Innovation and entrepreneurship: practice and principles. Harpercollins, New York
go back to reference Duncan T (2001) IMC. Using advertising and promotion to build brands. McGraw-Hill, New York Duncan T (2001) IMC. Using advertising and promotion to build brands. McGraw-Hill, New York
go back to reference Duncan T (2005) Principles of advertising and IMC, 2nd edn. McGraw Hill/Irwin Series of Marketing Duncan T (2005) Principles of advertising and IMC, 2nd edn. McGraw Hill/Irwin Series of Marketing
go back to reference Duncan TR, Moriarty SE (1998) A communication-based marketing model for managing relationships. J Mark 62:1–13CrossRef Duncan TR, Moriarty SE (1998) A communication-based marketing model for managing relationships. J Mark 62:1–13CrossRef
go back to reference Duncan T Mulhern F (2004) A white paper on the status, scope and future of IMC (from IMC symposium sponsored by the IMC programs at Northwestern University and the University of Denver), McGraw-Hill, New York Duncan T Mulhern F (2004) A white paper on the status, scope and future of IMC (from IMC symposium sponsored by the IMC programs at Northwestern University and the University of Denver), McGraw-Hill, New York
go back to reference Ewing MT (2009) Integrated marketing communications measurement and evaluation. J Mark Commun 15(2–3):103–117CrossRef Ewing MT (2009) Integrated marketing communications measurement and evaluation. J Mark Commun 15(2–3):103–117CrossRef
go back to reference Finne K, Grönroos C (2009) Rethinking marketing communication: from integrated marketing communication to relationship communication. J Mark Commun 15(2):179–195CrossRef Finne K, Grönroos C (2009) Rethinking marketing communication: from integrated marketing communication to relationship communication. J Mark Commun 15(2):179–195CrossRef
go back to reference Goldsmith W, Clutterbuck D (1985) The winning streak. Penguin, Harmondsworth Goldsmith W, Clutterbuck D (1985) The winning streak. Penguin, Harmondsworth
go back to reference Gould SJ, Grein AF, Lerman DB (1999) The role of agency-client integration in integrated marketing communications: a complementary agency theory-interorganizational perspective. J Curr Issues Res Advertising 21(1):1–12CrossRef Gould SJ, Grein AF, Lerman DB (1999) The role of agency-client integration in integrated marketing communications: a complementary agency theory-interorganizational perspective. J Curr Issues Res Advertising 21(1):1–12CrossRef
go back to reference Gronstedt A (2000) The customer century Lessons from world-class companies in integrated marketing and communications. Routledge, New York Gronstedt A (2000) The customer century Lessons from world-class companies in integrated marketing and communications. Routledge, New York
go back to reference Gould SJ (2004) IMC as theory and as a post-structural set of practices and discourses: a continuously evolving paradigm shift. J Advertising Res 44(1):66–70CrossRef Gould SJ (2004) IMC as theory and as a post-structural set of practices and discourses: a continuously evolving paradigm shift. J Advertising Res 44(1):66–70CrossRef
go back to reference Hawkins D, Mothersbaugh D (2010) Consumer behaviour. Building marketing strategy, 11th edn. McGraw-Hill, Irwin Hawkins D, Mothersbaugh D (2010) Consumer behaviour. Building marketing strategy, 11th edn. McGraw-Hill, Irwin
go back to reference Hutton J (1996) Integrated relationship-marketing communications: a key opportunity for IMC. J Mark Commun 2(3):191–199CrossRef Hutton J (1996) Integrated relationship-marketing communications: a key opportunity for IMC. J Mark Commun 2(3):191–199CrossRef
go back to reference Keegan W, Moriarty S, Duncan T (1992) Marketing. Prentice Hall, Englewood Cliffs, Prentice-Hall, NY Keegan W, Moriarty S, Duncan T (1992) Marketing. Prentice Hall, Englewood Cliffs, Prentice-Hall, NY
go back to reference Kessler C (2004) Branding in store: marketing in the 21st century. J Brand Manage 11(4):261–264CrossRef Kessler C (2004) Branding in store: marketing in the 21st century. J Brand Manage 11(4):261–264CrossRef
go back to reference Kitchen P, De Pelsmacker P (2004) Integrated marketing communication: a primer. Routledge, London Kitchen P, De Pelsmacker P (2004) Integrated marketing communication: a primer. Routledge, London
go back to reference Kitchen PJ, Schultz DE (2009) IMC: new horizon/false dawn for a marketplace in turmoil? J Mark Commun 15(2):197–204CrossRef Kitchen PJ, Schultz DE (2009) IMC: new horizon/false dawn for a marketplace in turmoil? J Mark Commun 15(2):197–204CrossRef
go back to reference Kitchen P, Brignell J, Li T, Jones G (2004) The emergence of IMC: a theoretical perspective. J Advertising Res 44(March):19–30CrossRef Kitchen P, Brignell J, Li T, Jones G (2004) The emergence of IMC: a theoretical perspective. J Advertising Res 44(March):19–30CrossRef
go back to reference Kliatchko JG (2005) Towards a new definition of integrated marketing communications (IMC). Int J Advertising 24(1):7–34 Kliatchko JG (2005) Towards a new definition of integrated marketing communications (IMC). Int J Advertising 24(1):7–34
go back to reference Kliatchko J (2008) Revisiting the IMC construct. a revised definition and four pillars. Int J Advertising 27(1):133–160 Kliatchko J (2008) Revisiting the IMC construct. a revised definition and four pillars. Int J Advertising 27(1):133–160
go back to reference Kotler P (2000) Marketing management, 10th edn. Prentice Hall, New Jersey Kotler P (2000) Marketing management, 10th edn. Prentice Hall, New Jersey
go back to reference Lee D, Park C (2007) Conceptualization and measurement of multidimensionality of integrated marketing communications. J Advertising Res 45(1):222–236CrossRef Lee D, Park C (2007) Conceptualization and measurement of multidimensionality of integrated marketing communications. J Advertising Res 45(1):222–236CrossRef
go back to reference Low GS (2000) Correlates of integrated marketing communications. J Advertising Res 40(1/2):27–39 Low GS (2000) Correlates of integrated marketing communications. J Advertising Res 40(1/2):27–39
go back to reference Madhavaram S, Badrinarayanan V, McDonald R (2005) Integrated marketing communication (IMC) and brand identity as critical components of brand equity strategy. J Advertising 34(4):69–80CrossRef Madhavaram S, Badrinarayanan V, McDonald R (2005) Integrated marketing communication (IMC) and brand identity as critical components of brand equity strategy. J Advertising 34(4):69–80CrossRef
go back to reference Maskulka J, Ogden J, Ogden D (2003) A managerial perspective of integrated marketing communication (IMC) planning. In: Carlson L (ed) Proceedings of the 2003 conference of the american academy of advertising, pp 157–167 Maskulka J, Ogden J, Ogden D (2003) A managerial perspective of integrated marketing communication (IMC) planning. In: Carlson L (ed) Proceedings of the 2003 conference of the american academy of advertising, pp 157–167
go back to reference Mulhern F (2009) Integrated marketing communications: from media channels to digital connectivity. J Mark Commun 15(2):85–101CrossRef Mulhern F (2009) Integrated marketing communications: from media channels to digital connectivity. J Mark Commun 15(2):85–101CrossRef
go back to reference Nowak GJ, Phelps J (1994) Conceptualizing the integrated marketing communications’ phenomenon: an examination of its impact on advertising practices and its implications for advertising research. J Curr Issues Res Advertising 16(1):49–66CrossRef Nowak GJ, Phelps J (1994) Conceptualizing the integrated marketing communications’ phenomenon: an examination of its impact on advertising practices and its implications for advertising research. J Curr Issues Res Advertising 16(1):49–66CrossRef
go back to reference Phelps J, Johnson E (1996) Entering the quagmire: examining the ‘meaning’ of integrated marketing communications. J Mark Commun 2(3):159–172CrossRef Phelps J, Johnson E (1996) Entering the quagmire: examining the ‘meaning’ of integrated marketing communications. J Mark Commun 2(3):159–172CrossRef
go back to reference Peltier JW, Schibrowsky JA, Schultz DE (2003) Interactive integrated marketing communication: combining the power of IMC, the new media and database marketing. Int J Advertising 22(1):93–115 Peltier JW, Schibrowsky JA, Schultz DE (2003) Interactive integrated marketing communication: combining the power of IMC, the new media and database marketing. Int J Advertising 22(1):93–115
go back to reference Peters T, Watterman R (2004) In search of excellence: lessons from America’s best run companies, Harpers paperbacks, New York Peters T, Watterman R (2004) In search of excellence: lessons from America’s best run companies, Harpers paperbacks, New York
go back to reference Pickton D, Broderick A (2005) Integrated marketing communications. Prentice Hall/Financial Times, Harlow Pickton D, Broderick A (2005) Integrated marketing communications. Prentice Hall/Financial Times, Harlow
go back to reference Popescu IC (2002) Comunicarea in marketing—tehnici, concepte strategii. Ed.Uranus, Bucuresti Popescu IC (2002) Comunicarea in marketing—tehnici, concepte strategii. Ed.Uranus, Bucuresti
go back to reference Ratnatunga J, Ewing MT (2005) The brand capability value of integrated marketing communication (IMC). J Advertising 34(4):25–40CrossRef Ratnatunga J, Ewing MT (2005) The brand capability value of integrated marketing communication (IMC). J Advertising 34(4):25–40CrossRef
go back to reference Reid M (2003) IMC—performance relationship: further insight and evidence from the Australian marketplace. Int J Advertising 22(2):227–248 Reid M (2003) IMC—performance relationship: further insight and evidence from the Australian marketplace. Int J Advertising 22(2):227–248
go back to reference Schiffman L, Kanuk L (2007) Consumer behavior. Pearson/Prentice Hall, Upper Saddle River Schiffman L, Kanuk L (2007) Consumer behavior. Pearson/Prentice Hall, Upper Saddle River
go back to reference Schultz DE (1991) Integrated marketing communications. J Promot Manage 1:99–104CrossRef Schultz DE (1991) Integrated marketing communications. J Promot Manage 1:99–104CrossRef
go back to reference Schultz DE (1998) Determining how brand communication works in the short and long terms. Int J Advertising 17(4):403–426 Schultz DE (1998) Determining how brand communication works in the short and long terms. Int J Advertising 17(4):403–426
go back to reference Schultz DE, Schultz H (1998) Transitioning marketing communication into the 21st century. J Mark Commun 4:9–26CrossRef Schultz DE, Schultz H (1998) Transitioning marketing communication into the 21st century. J Mark Commun 4:9–26CrossRef
go back to reference Schultz DE (2004) Building an internal marketing management calculus. Interact Mark 6(2):111–129CrossRef Schultz DE (2004) Building an internal marketing management calculus. Interact Mark 6(2):111–129CrossRef
go back to reference Schultz DE, Cole B, Bailey S (2004) Implementing the ‘connect the dots’ approach to marketing communication. Int J Advertising 23(4):455–477 Schultz DE, Cole B, Bailey S (2004) Implementing the ‘connect the dots’ approach to marketing communication. Int J Advertising 23(4):455–477
go back to reference Schultz DE, Block MP, Pilotta JJ (2005) Implementing a media consumption model. In: Proceedings of the ESOMAR/ARF conference, Montreal Schultz DE, Block MP, Pilotta JJ (2005) Implementing a media consumption model. In: Proceedings of the ESOMAR/ARF conference, Montreal
go back to reference Shimp T (2003) Advertising, promotion: supplemental aspects of integrated marketing communications, 6th edn. South-Western, Mason Shimp T (2003) Advertising, promotion: supplemental aspects of integrated marketing communications, 6th edn. South-Western, Mason
go back to reference Smith TM, Gopalakrishna S, Chaterjee R (2006) A three—stage model of integrated marketing communications at the marketing-sales interface. J Mark Res 43(4):564–579CrossRef Smith TM, Gopalakrishna S, Chaterjee R (2006) A three—stage model of integrated marketing communications at the marketing-sales interface. J Mark Res 43(4):564–579CrossRef
go back to reference Solomon M (2009) Consumer behavior: buying, having, being, 8th edn. Prentice Hall, Upper Saddle River Solomon M (2009) Consumer behavior: buying, having, being, 8th edn. Prentice Hall, Upper Saddle River
go back to reference Spotts HE, Lambert D, Joyce M (1998) Marketing Déjà Vu: the discovery of integrated marketing communications. J Mark Educ 20:210–219CrossRef Spotts HE, Lambert D, Joyce M (1998) Marketing Déjà Vu: the discovery of integrated marketing communications. J Mark Educ 20:210–219CrossRef
go back to reference Swain W (2004) Perceptions of IMC after a decade of development: who’s at the wheel and how can you measure success? J Advertising 44(1):46–65CrossRef Swain W (2004) Perceptions of IMC after a decade of development: who’s at the wheel and how can you measure success? J Advertising 44(1):46–65CrossRef
go back to reference Zahay D, Peltier J, Schultz DE, Griffin A (2004) The role of transactional versus relational data in IMC programs: bringing customer data together. J Advertising Res 44(1):3–18CrossRef Zahay D, Peltier J, Schultz DE, Griffin A (2004) The role of transactional versus relational data in IMC programs: bringing customer data together. J Advertising Res 44(1):3–18CrossRef
go back to reference Zaltman G, Wallendorf M (1979) Consumer behavior: basic findings and management applications. Wiley, New York Zaltman G, Wallendorf M (1979) Consumer behavior: basic findings and management applications. Wiley, New York
go back to reference Wilkie W (1990) Consumer behavior 1, 2nd edn. Wiley, New York Wilkie W (1990) Consumer behavior 1, 2nd edn. Wiley, New York
Metadata
Title
The Integrated Marketing Communication—The Consumer Behaviour Impact: A Romanian Perspective
Authors
Camelia Kailani
Felicia Stăncioiu
Nicolae Teodorescu
Copyright Year
2013
Publisher
Springer New York
DOI
https://doi.org/10.1007/978-1-4614-6865-3_12