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Published in:
1997 | OriginalPaper | Chapter
The Property Challenge Model
Author : Gordon Edington
Published in: Property Management
Publisher: Macmillan Education UK
Included in: Professional Book Archive
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This chapter describes in more detail the first three of the Property Challenge Building Blocks: Defining the customerResearching what the customer wantsCreating a mission for the organizationWhen considering each of them it is helpful to understand and remember the needs of the different stakeholder groups that must all be satisfied if a company is to maintain long-term success.