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Published in:
2013 | OriginalPaper | Chapter
The Relationship between Portal Quality and Citizens’ Acceptance: The Case of the Kuwaiti e-Government
Author : Adel M. Aladwani
Published in: Advances in Information Systems and Technologies
Publisher: Springer Berlin Heidelberg
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This research-in-progress article tries to examine Kuwaiti citizens’ perceptions of e-Government quality and its influence on their decision to use (or not to use) the official Kuwaiti portal. Specifically, it tries to examine an attitudinal model linking three groups of e-Government quality attributes and e-Government use as measured by number of visits and transactions. The statistical analyses of responses collected from a sample of Kuwaiti citizens highlight the importance of e-Government quality for inducing citizens’ use.