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Service Business
Published in: Service Business 4/2009

01-12-2009

The role of change management in implementing the offshore outsourcing business model: a processual view

Author: T. R. Ramanathan

Published in: Service Business | Issue 4/2009

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Abstract

By means of the case study approach, the nature and process of organizational change related to the implementation of offshore IT outsourcing and the effectiveness of approaches used to manage this change were examined in three information systems departments of a multinational pharmaceutical company. The findings reveal that a combination of contextual factors influenced the adoption and use of offshore outsourcing. Organizational factors involved in the diagnosis and planning as well as implementation phases that contribute to or prevent the successful management of change are identified, and the most commonly reported effects of change resulting from offshore outsourcing are also analyzed.
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Metadata
Title
The role of change management in implementing the offshore outsourcing business model: a processual view
Author
T. R. Ramanathan
Publication date
01-12-2009
Publisher
Springer-Verlag
Published in
Service Business / Issue 4/2009
Print ISSN: 1862-8516
Electronic ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-009-0071-9

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