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Published in:
2019 | OriginalPaper | Chapter
9. Ticket Management
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Abstract
This chapter walks through the creation of management tasks that can be performed on a ticket. These include ticket closure, escalating priority, and rating responses. The buttons that will action these management tasks are situated within the view ticket module, and any actions on these buttons will be communicated to the parent module (ticket desk), in order to perform methods directly on the ticket’s model and collection.