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2021 | OriginalPaper | Chapter

Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers

Authors : Alexander Kreyenborg, Frederik Möller, Michael Henke, Max Niemann

Published in: The Palgrave Handbook of Servitization

Publisher: Springer International Publishing

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Abstract

The chapter delves into the challenges and opportunities of servitization for small- and medium-sized manufacturers (SMMs), emphasizing the need for a taxonomy to classify industrial product-service systems (IPSS). It introduces a socio-technical approach to develop such a taxonomy, incorporating dimensions like human resources, technical maturity, organizational processes, and digital information. The taxonomy is validated through a study of 60 German manufacturers, revealing insights into typical IPSS configurations and their potential impact on financial performance. The research highlights the importance of a holistic management perspective and the unique challenges faced by SMMs in the servitization process.

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Title: Towards Servitization: A Taxonomy of Industrial Product-Service Systems for Small- and Medium-Sized Manufacturers
Authors: Alexander Kreyenborg
Frederik Möller
Michael Henke
Max Niemann
Publisher: Springer International Publishing
Book: The Palgrave Handbook of Servitization
Print ISBN: 978-3-030-75770-0

Electronic ISBN: 978-3-030-75771-7

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-75771-7_8