Top

Published in:

2016 | OriginalPaper | Chapter

2. Traditional Methods of Conflict Management

Author : Stephan Proksch

Published in: Conflict Management

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

In this chapter I explain the traditional approach to conflicts in organisations, which still defines the view of many managers today, and the traditional way of resolving conflicts. This is connected to the phenomenon of power in organisations and its positive and negative manifestations. Subsequently, the four fundamental forms of dealing with conflicts—separative, issue-related, individual-related and integrative forms—are developed and their benefits and limitations described.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Recognising and Resolving Conflicts

next chapter Complementary Forms of Conflict Management

Matis (1988).

Morgan (2002).

Types of strike (Matis 1988): token strike (short strike, often during collective negotiations to emphasise the seriousness of employee demands), organised strike (strike initiated and managed by unions, in accordance with strike regulations), “wildcat” or unauthorised strike (strike conducted at operational level without union authorisation), general strike (a strike involving all employees across all sectors e.g. in a country by way of protest against measures taken by a government), go-slow (also “work to rule”). In this type of strike, employees only perform contractually-stipulated duties and work no overtime.

Collective bargaining autonomy: Unions negotiate freely and independently with employers or their associations without outside interference (e.g. from the state).

Fisher et al. (1990).

Scholz (1997) and Morgan (2002).

Buchinger (1988).

Wagner and Hollenbeck (1992).

Morgan (2002).

Sandner (1990).

Ibid.

Halo Effect: When forming opinions, people become influenced by the broader picture, which in some circumstances has nothing to do with the issue at hand.

Neuberger (1996).

The working group “Internal Mediation” which conducted the survey consisted of the following people: Gudrun Janach, Gerald Kastner, Ulrich Königswieser, Elisabeth Kovarc, Sabine Petsch, Daniela Schröter, Gudrun Schubert, Barbara Wurz and Stephan Proksch. The result was published in the book “Das Ende der Eiszeit” (“The End of the Ice Age”).

Proksch et al. (2004).

Hernstein Management Report (2003).

Buchinger, K. (1988). Supervision in Organisationen. Heidelberg: Verlag Carl Auer Systeme.

Fisher, C., Schoenfeldt, L., & Shaw, J. (1990). Human resource management. Boston, MA: Houghton Mifflin.

Hernstein Management Report: Konfliktmanagement. Accessed December 9, 2003, from http://www.hernstein.at/page.php?&katid=460

Matis, H. (1988). Das Industriesystem. Vienna: Ueberreuter.

Morgan, G. (2002). Bilder der Organisation. Stuttgart: Klett-Cotta.

Neuberger, O. (1996). Politikvergessenheit und Politikverdrossenheit. Organisationsentwicklung, 1996/3.

Proksch, S., Janach-Wolf, G., Wurz, B., et al. (2004). Das Ende der Eiszeit. Konfliktmanagement und Mediation in Unternehmen. Vienna: Service Verlag der Wirtschaftskammer Österreich.

Sandner, K. (1990). Prozesse der Macht. Berlin: Springer.

Scholz, C. (1997). Strategische Organisation. Landsberg, Lech: Verlag Moderne Industrie.

Wagner, J., & Hollenbeck, J. (1992). Management of organizational behavior. Upper Saddle River, NJ: Prentice Hall.

Title: Traditional Methods of Conflict Management
Author: Stephan Proksch
Publisher: Springer International Publishing
Book: Conflict Management
Print ISBN: 978-3-319-31883-7

Electronic ISBN: 978-3-319-31885-1

Copyright Year: 2016
DOI: https://doi.org/10.1007/978-3-319-31885-1_2