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TechTrends

User Acceptance of a Virtual Librarian Chatbot: an Implementation Method Using IBM Watson Natural Language Processing in Virtual Immersive Environment

  • 01-09-2023
  • Original Paper
Published in:
Authors
Parviz Safadel
Scott N. Hwang
Joy M. Perrin
Published in
TechTrends | Issue 6/2023

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Abstract

The article discusses the significance of integrating new technologies in libraries, particularly the combination of virtual reality (VR) and artificial intelligence (AI). It focuses on the development and implementation of a Virtual Librarian Chatbot (VLC) using IBM Watson's Natural Language Processing in a VR environment. The study employs the Technology Acceptance Model (TAM) to assess user acceptance, evaluating factors such as perceived ease of use, perceived usefulness, and perceived enjoyment. The research aims to understand how these factors influence user intention to use the VLC, providing valuable insights into designing more effective and user-friendly AI-VR systems in academic libraries.
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Title
User Acceptance of a Virtual Librarian Chatbot: an Implementation Method Using IBM Watson Natural Language Processing in Virtual Immersive Environment
Authors
Parviz Safadel
Scott N. Hwang
Joy M. Perrin
Publication date
01-09-2023
Publisher
Springer US
Published in
TechTrends / Issue 6/2023
Print ISSN: 8756-3894
Electronic ISSN: 1559-7075
DOI
https://doi.org/10.1007/s11528-023-00881-7
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