Skip to main content
Top

2022 | OriginalPaper | Chapter

User-Centered Design – Evolution of an Interdisciplinary Process Approach Utilizing Empirical Research Methods

Authors : Diana Fotler, René Germann, Barbara Gröbe-Boxdorfer, Werner Engeln, Sven Matthiesen

Published in: Human Interaction, Emerging Technologies and Future Systems V

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

Engineers are not usually confronted with empirical research methods during their education. Classical product developers thus lack knowledge and the intuition of what to consider when using methods in user studies. The problem is that user studies therefore miss potential development goals for optimized user-centered product design. To resolve these difficulties, a process approach and an in-depth guide have been developed. They provide knowledge, focused on psychology and social sciences about user studies along the ideally typical history of an empirical study in a structured, compact and comprehensible form. This enables product developers to more effectively and efficiently capture the needs of customers. At the same time, the effort required to implement user studies is reduced, errors are avoided and quality is increased. In the future, the process approach and the guide will be verified and validated.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
2.
go back to reference Ergonomics of human-system interaction—Part 210: Human-centred design for interactive systems (9241-210:2019) Ergonomics of human-system interaction—Part 210: Human-centred design for interactive systems (9241-210:2019)
5.
go back to reference Kujala, S.: User studies: A practical approach to user involvement for gathering user needs and requirements. Zugl.: Espoo, Helsinki Univ. of Technology, Diss., 2002. Acta polytechnica Scandinavica Mathematics and computing series, vol. 116. Finnish Acad. of Technology, Espoo (2002) Kujala, S.: User studies: A practical approach to user involvement for gathering user needs and requirements. Zugl.: Espoo, Helsinki Univ. of Technology, Diss., 2002. Acta polytechnica Scandinavica Mathematics and computing series, vol. 116. Finnish Acad. of Technology, Espoo (2002)
6.
go back to reference Döring, N., Bortz, J.: Research Methods and Evaluation in the Social and Human Sciences. Springer, Heidelberg (2016) Döring, N., Bortz, J.: Research Methods and Evaluation in the Social and Human Sciences. Springer, Heidelberg (2016)
7.
go back to reference Kornwachs, K.: Technical Sciences: Recognize - Design - Take Responsibility. acatech IMPULS, February 2013. Springer, Berlin (2013) Kornwachs, K.: Technical Sciences: Recognize - Design - Take Responsibility. acatech IMPULS, February 2013. Springer, Berlin (2013)
8.
go back to reference Eid, M., Diener, E. (eds.): Handbook of Multimethod Measurement in Psychology, 1st edn. American Psychological Association, Washington (2006) Eid, M., Diener, E. (eds.): Handbook of Multimethod Measurement in Psychology, 1st edn. American Psychological Association, Washington (2006)
9.
go back to reference Hussy, W., Schreier, M., Echterhoff, G.: Research Methods in Psychology and Social Sciences for Bachelor, 2 revised edition. Springer-Lehrbuch. Springer, Heidelberg (2013) Hussy, W., Schreier, M., Echterhoff, G.: Research Methods in Psychology and Social Sciences for Bachelor, 2 revised edition. Springer-Lehrbuch. Springer, Heidelberg (2013)
10.
go back to reference Bortz, J., Döring, N.: Research Methods and Evaluation. Springer, Heidelberg (2006) Bortz, J., Döring, N.: Research Methods and Evaluation. Springer, Heidelberg (2006)
11.
go back to reference Baur, N., Blasius, J. (eds.): Handbook Methods of Empirical Social Research. Springer VS, Wiesbaden (2014) Baur, N., Blasius, J. (eds.): Handbook Methods of Empirical Social Research. Springer VS, Wiesbaden (2014)
12.
go back to reference Campbell, D.T., Stanley, J.C.: Experimental and quasi-experimental designs for research, 2. print; Reprinted from “Handbook of research on teaching”. Houghton Mifflin Comp, Boston (1967) Campbell, D.T., Stanley, J.C.: Experimental and quasi-experimental designs for research, 2. print; Reprinted from “Handbook of research on teaching”. Houghton Mifflin Comp, Boston (1967)
13.
go back to reference Diekmann, A.: Empirical Social Research: Fundamentals, Methods, Applications, 12. Edition, completely revised and expanded new edition August 2007. Rororo Rowohlts Enzyklopädie, vol. 55678. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2018) Diekmann, A.: Empirical Social Research: Fundamentals, Methods, Applications, 12. Edition, completely revised and expanded new edition August 2007. Rororo Rowohlts Enzyklopädie, vol. 55678. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2018)
14.
go back to reference Flick, U.: Social research : methods and applications : an overview for BA majors., 3. Auflage. Rororo Rowohlts Enzyklopädie, vol. 55702. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2016) Flick, U.: Social research : methods and applications : an overview for BA majors., 3. Auflage. Rororo Rowohlts Enzyklopädie, vol. 55702. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2016)
15.
go back to reference Häder, M.: Empirical social research: an introduction, 4th edn. Textbook (2019) Häder, M.: Empirical social research: an introduction, 4th edn. Textbook (2019)
16.
go back to reference Reiß, S., Sarris, V.: Experimental Psychology: From Theory to Practice. Always learning. Pearson, München (2012) Reiß, S., Sarris, V.: Experimental Psychology: From Theory to Practice. Always learning. Pearson, München (2012)
17.
go back to reference Schnell, R., Hill, P.B., Esser, E.: Methods of Empirical Social Research, 11th, revised edition. De Gruyter Studium. De Gruyter Oldenbourg, Berlin, Boston (2018) Schnell, R., Hill, P.B., Esser, E.: Methods of Empirical Social Research, 11th, revised edition. De Gruyter Studium. De Gruyter Oldenbourg, Berlin, Boston (2018)
18.
go back to reference Sedlmeier, P., Renkewitz, F.: Research Methods and Statistics: For Psychologists and Social Scientists, 3rd, updated and expanded edition. Pearson, Hallbergmoos (2018) Sedlmeier, P., Renkewitz, F.: Research Methods and Statistics: For Psychologists and Social Scientists, 3rd, updated and expanded edition. Pearson, Hallbergmoos (2018)
19.
go back to reference Beller, S.: Learning to do empirical research: concepts, methods, case studies, tips, 3rd, revised and expanded edition. Hogrefe, Bern (2016) Beller, S.: Learning to do empirical research: concepts, methods, case studies, tips, 3rd, revised and expanded edition. Hogrefe, Bern (2016)
20.
go back to reference Akremi, L., Baur, N., Fromm, S.: Data Analysis with SPSS for Advanced Users 1: Data Preparation and Univariate and Bivariate Statistics, 3rd, revised and expanded edition. VS Verlag für Sozialwissenschaften/Springer Fachmedien Wiesbaden GmbH Wiesbaden, Wiesbaden (2011) Akremi, L., Baur, N., Fromm, S.: Data Analysis with SPSS for Advanced Users 1: Data Preparation and Univariate and Bivariate Statistics, 3rd, revised and expanded edition. VS Verlag für Sozialwissenschaften/Springer Fachmedien Wiesbaden GmbH Wiesbaden, Wiesbaden (2011)
21.
go back to reference Bortz, J., Schuster, C.: Statistics for Human and Social Scientists, 7th, fully revised and expanded edition. Springer-Lehrbuch. Springer, Heidelberg (2010) Bortz, J., Schuster, C.: Statistics for Human and Social Scientists, 7th, fully revised and expanded edition. Springer-Lehrbuch. Springer, Heidelberg (2010)
22.
go back to reference Bühner, M., Ziegler, M.: Statistics for Psychologists and Social Scientists, 2nd, updated and expanded edition. Pearson, Hallbergmoos (2017) Bühner, M., Ziegler, M.: Statistics for Psychologists and Social Scientists, 2nd, updated and expanded edition. Pearson, Hallbergmoos (2017)
23.
go back to reference Diaz-Bone, R.: Statistics for Sociologists, 5th, revised edition. UTB Sozialwissenschaften (2019) Diaz-Bone, R.: Statistics for Sociologists, 5th, revised edition. UTB Sozialwissenschaften (2019)
24.
go back to reference Duller, C.: Introduction to Statistics with EXCEL and SPSS: An Application-Oriented Textbook and Workbook, 3rd, revised ed. 2013. Springer-Lehrbuch. Springer, Heidelberg (2013) Duller, C.: Introduction to Statistics with EXCEL and SPSS: An Application-Oriented Textbook and Workbook, 3rd, revised ed. 2013. Springer-Lehrbuch. Springer, Heidelberg (2013)
25.
go back to reference Leonhart, R.: Psychological methodology, statistics : with 40 tables ; with 64 practice questions. UTB UTB basics, vol 3064. Ernst Reinhardt Verlag, München, Basel (2008) Leonhart, R.: Psychological methodology, statistics : with 40 tables ; with 64 practice questions. UTB UTB basics, vol 3064. Ernst Reinhardt Verlag, München, Basel (2008)
26.
go back to reference Pflaumer, P., Heine, B., Hartung, J.: Statistics for Economics and Social Sciences. Textbooks and Handbooks of Statistics, 4th edn. De Gruyter, Berlin/Boston (2017) Pflaumer, P., Heine, B., Hartung, J.: Statistics for Economics and Social Sciences. Textbooks and Handbooks of Statistics, 4th edn. De Gruyter, Berlin/Boston (2017)
27.
go back to reference Stelzl, I.: Errors and Pitfalls of Statistics: For Psychologists, Educators, and Social Scientists. Standard Works in Psychology and Education, Reprints, vol. 1. Waxmann, Münster, New York, München, Berlin (2005) Stelzl, I.: Errors and Pitfalls of Statistics: For Psychologists, Educators, and Social Scientists. Standard Works in Psychology and Education, Reprints, vol. 1. Waxmann, Münster, New York, München, Berlin (2005)
28.
go back to reference Hörold, S., Ruschin, D., Schubert, D., et al.: The “human factor” in the focus of the development of 3D technologies - collection of methods 2015 (2015) Hörold, S., Ruschin, D., Schubert, D., et al.: The “human factor” in the focus of the development of 3D technologies - collection of methods 2015 (2015)
29.
go back to reference Häder, M.: Data Protection in the Social Sciences. RatSWD Working Paper 90/2009 (2009) Häder, M.: Data Protection in the Social Sciences. RatSWD Working Paper 90/2009 (2009)
31.
go back to reference VDI- Verein deutscher Ingenieuere. Ethical Principles of the Engineering Profession (2002) VDI- Verein deutscher Ingenieuere. Ethical Principles of the Engineering Profession (2002)
32.
go back to reference Bunge, M.: Scientific Research I. Springer, Berlin (2012) Bunge, M.: Scientific Research I. Springer, Berlin (2012)
33.
go back to reference Hussy, W., Jain, A.: Experimental Hypothesis Testing in Psychology. Hogrefe Verlag für Psychologie, Göttingen (2002) Hussy, W., Jain, A.: Experimental Hypothesis Testing in Psychology. Hogrefe Verlag für Psychologie, Göttingen (2002)
34.
go back to reference Dennis, S., Kintsch, W.: Evaluating Theories. In: Critical Thinking in Psychology, pp. 143–159. Cambridge University Press, New York (2007) Dennis, S., Kintsch, W.: Evaluating Theories. In: Critical Thinking in Psychology, pp. 143–159. Cambridge University Press, New York (2007)
35.
go back to reference McGuire Creative Hypothesis Generating in Psychology: Some Useful Heuristics. Ann. Rev. Psychol. 1–30 (1997) McGuire Creative Hypothesis Generating in Psychology: Some Useful Heuristics. Ann. Rev. Psychol. 1–30 (1997)
36.
go back to reference Gigerenzer, G.: Where do theories of cognitive processes come from? Psychologische Rundschau 1988, 91–100 (1988) Gigerenzer, G.: Where do theories of cognitive processes come from? Psychologische Rundschau 1988, 91–100 (1988)
37.
go back to reference Conrad, E., Maul, T.: Introduction to Experimental Psychology. Wiley, New York (1981) Conrad, E., Maul, T.: Introduction to Experimental Psychology. Wiley, New York (1981)
38.
go back to reference Shadish, W.R., Cook, T.D., Campbell, D.T.: Experimental and quasi-experimental designs for generalized causal inference. Wadsworth Cengage Learning, Belmont, Calif (2002) Shadish, W.R., Cook, T.D., Campbell, D.T.: Experimental and quasi-experimental designs for generalized causal inference. Wadsworth Cengage Learning, Belmont, Calif (2002)
39.
go back to reference Pawlik, K. (ed.): Handbook of Psychology: Science, Applications, Professions; with 46 Tables. Springer, Heidelberg (2006) Pawlik, K. (ed.): Handbook of Psychology: Science, Applications, Professions; with 46 Tables. Springer, Heidelberg (2006)
41.
go back to reference Gigerenzer, G.: Measurement and modeling in psychology. Uni paperbacks psychiatry, education, sociology, psychiatry, vol. 1047. Reinhardt, München (1981) Gigerenzer, G.: Measurement and modeling in psychology. Uni paperbacks psychiatry, education, sociology, psychiatry, vol. 1047. Reinhardt, München (1981)
42.
go back to reference Orth, B.: Introduction to the Theory of Measurement. Study text. Kohlhammer, Stuttgart (1974) Orth, B.: Introduction to the Theory of Measurement. Study text. Kohlhammer, Stuttgart (1974)
43.
go back to reference Steyer, R., Eid, M.: Measurement and Testing: With Exercises and Solutions; With 20 Tab, 2nd edn. Springer textbook. Springer, Berlin (2001) Steyer, R., Eid, M.: Measurement and Testing: With Exercises and Solutions; With 20 Tab, 2nd edn. Springer textbook. Springer, Berlin (2001)
44.
go back to reference Little, R.J.A., Rubin, D.B.: Statistical analysis with missing data, 3. rev. ed. Wiley Blackwell, Chichester, West Sussex (2012) Little, R.J.A., Rubin, D.B.: Statistical analysis with missing data, 3. rev. ed. Wiley Blackwell, Chichester, West Sussex (2012)
45.
go back to reference Field, A.: Discovering Statistics using IBM SPSS Statistics, 5th edn. Sage, Los Angeles (2018) Field, A.: Discovering Statistics using IBM SPSS Statistics, 5th edn. Sage, Los Angeles (2018)
46.
go back to reference Kühnel, S., Krebs, D.: Statistics for the Social Sciences: Principles, Methods, Applications, original edition, 7th ed. July 2014. Rororo Rowohlts Enzyklopädie, vol. 55639. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2014) Kühnel, S., Krebs, D.: Statistics for the Social Sciences: Principles, Methods, Applications, original edition, 7th ed. July 2014. Rororo Rowohlts Enzyklopädie, vol. 55639. Rowohlt Taschenbuch Verlag, Reinbek bei Hamburg (2014)
47.
go back to reference Cook, T.D., Campbell, D.T.: Quasi-Experimentation: Design & Analysis Issues for Field Settings. Houghton Mifflin, Boston (1979) Cook, T.D., Campbell, D.T.: Quasi-Experimentation: Design & Analysis Issues for Field Settings. Houghton Mifflin, Boston (1979)
48.
go back to reference Sarris, V., Reiß, S.: Brief Guide to Experimental Psychology. Pearson Studium ps psychologie. Pearson-Studium, München (2005) Sarris, V., Reiß, S.: Brief Guide to Experimental Psychology. Pearson Studium ps psychologie. Pearson-Studium, München (2005)
49.
go back to reference Walach, H., Nv, S.: Psychology: Philosophy of Science, Philosophical Foundations, and History : a Textbook , 3rd edn. Kohlhammer, Stuttgart (2013) Walach, H., Nv, S.: Psychology: Philosophy of Science, Philosophical Foundations, and History : a Textbook , 3rd edn. Kohlhammer, Stuttgart (2013)
50.
go back to reference Fotler, D., Germann, R., Gröbe-Boxdorfer, B., et al.: Guideline for the application of empirical research methods in user-centered product development: research with and on people in the engineering sciences. Karlsruher Institut für Technologie (KIT) (2021) Fotler, D., Germann, R., Gröbe-Boxdorfer, B., et al.: Guideline for the application of empirical research methods in user-centered product development: research with and on people in the engineering sciences. Karlsruher Institut für Technologie (KIT) (2021)
Metadata
Title
User-Centered Design – Evolution of an Interdisciplinary Process Approach Utilizing Empirical Research Methods
Authors
Diana Fotler
René Germann
Barbara Gröbe-Boxdorfer
Werner Engeln
Sven Matthiesen
Copyright Year
2022
DOI
https://doi.org/10.1007/978-3-030-85540-6_56

Premium Partner