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2021 | OriginalPaper | Chapter

1. User Engagement in Influencer Branding as Research Objective

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Abstract

The emergence of digitalization and especially the rise of social media as a source of communication and information has forced brands to find new ways to interact with their target audiences.

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Footnotes
1
Social media—as a part of digital media—can be defined as a “group of internet-based applications that build on the ideological and technological foundations of web 2.0, and that allow the creation and exchange of user generated content”. Kaplan/Haenlein (2010), p. 61.
 
2
According to the latest long-term study of ARD/ZDF (2015, p. 18) regarding the topic “mass communication”, half of the respondents (n = 4,131; 14 + years) state to rely on the Internet while searching for information. Solely TV surpasses this number (63 percent). For the most accessible target group of social media communication—the so-called digital natives—the numbers are even clearer: 79 percent of the respondents (n = 837; aged between 14 and 29) state to use the Internet as a source of information; television is only named by 50 percent. Cf. Breuning/Engel (2015), p. 331.
 
3
A recent study of Bitkom (2018, p. 7) reveals that the respondents (n = 1,011 social media users; 14 + years) intensely use social media to stay informed about product recommendations (38 percent) or about brands and companies (31 percent).
 
4
Traditional advertising can be classified as above-the-line communication. Advertisements published via newspapers, magazines, television, radio, and cinema or out-of-home media belong to this category. Cf. Meffert/Burmann/Kirchgeorg (2015), p. 586.
 
5
Cf. Dinner/van Heerde/Neslin (2014), pp. 528 et seq.; Medienpädagogischer Forschungsverbund Südwest (2017), p. 13.
 
6
“Online communication refers to all communication activities between companies and consumers, as well as among consumer themselves, that affect the achievement of marketing and corporate objectives and are handled through an internet protocol (IP).” Burmann et al. (2017), p. 196 referring to Meffert/Burmann/Kirchgeorg (2015), p. 633.
 
7
Cf. Dentsu Aegis Network (2019a).
 
8
Cf. Dentsu Aegis Network (2019b).
 
9
Social networks, e.g. Facebook or Instagram, “include platforms that focus on relationships among people with shared interests”. Kleine-Kalmer (2016), p. 2.
 
10
Cf. Burmann/Kleine-Kalmer/Hemmann (2014), pp. 62 et seq.
 
11
Cf. Faktenkontor (2019), p. 54. The respondents were asked to state how much trust they place in information rerceived from commercial suppliers (e.g. companys) regarding the respective media sources. A further study conducted by PwC with 1,000 respondents (18 + years) confirms these results. Compared to traditional media channels (e.g. TV = 74 percent, radio = 72 percent), social media networks have the lowest level of trust in information (e.g. Twitter = 14 percent, Facebook = 18 percent). Cf. PwC (2018), p. 12.
 
12
Note: the sample size varied with the investigated communication channels; n = 2,933 (Radio, TV, Print, Online Print), 973 (Blogs); n = 2,581 (YouTube); n = 871 (Twitter); n = 1,291 (Instagram); n = 639 (Snapchat); n = 2,417 (Facebook)
 
13
Cf. Nielsen (2015). The latest survey of Nielsen’s “Global Trust in Advertising” was conducted in February and March 2015. More than 30,000 consumers in 60 countries throughout Asia-Pacific, Europe, Latin America, the Middle East, Africa and North America were polled. The sample claims to be representative for Internet consumers in the respective countries. A more recent survey conducted by trnd in April 2017 with 12,500 users of the company’s own research community confirms these results and states that even 87.4 percent of the polled users rely on recommendations of friends before a purchase. Cf. trnd (2017).
 
14
Cf. Agrawal (2016); Khamis/Ang/Welling (2017); SproutSocial (2018a).
 
15
The values indicate the search interest relative to the highest point in the graph over the period considered. The value 100 stands for the highest popularity of this search term. The value 50 means that the term was half as popular and the value 0 equals a popularity of less than 1% compared to the maximum. Cf. Google Trends (2020).
 
16
Corresponding to the changing consumer behavior during the christmas period, i.e. a shifted focus on christmas-specifc topics, search interest for the the term „influencer“ is likewise decreasing in the respective periods.
 
17
Cf. Burmann et al. (2018), p. 253.
 
18
Katz (1957), p. 61.
 
19
Cf. Katz (1957), p. 77.
 
20
Cf. Chan/Misra (1990), pp. 54 et seq.; Flynn/Goldsmith/Eastman (1996), p. 138; Katz (1957), p. 77.
 
21
Rogers/Cartano (1962), p. 435.
 
22
The customer (decision) journey symbolizes the chronological sequence of all brand touch points a customer is getting in touch with until the time of a purchase. Cf. Burmann et al. (2018), p. 201.
 
23
Cf. Berger/Schwartz (2011), p. 870; Chan/Misra (1990), p. 53; Rogers (1983), p. 271.
 
24
WOM represents an informal mode of interpersonal communication whereby consumers directly share information about products, brands or services. Cf. Nee (2016), p. 2.
 
25
Cf. Nee (2016), p. 2.
 
26
Cf. Boyd/Golder/Lotan (2010), p. 1; Godes/Mayzlin (2004), p. 545; Kane et al. (2009), p. 45; Martin/Lueg (2013), p. 801.
 
27
Henning-Thurau et al. (2004), p. 39.
 
28
Kaplan/Haenlein (2010), p. 61.
 
29
Contrarily, brand-generated content (BGC) encompasses online content created and published by brands in order to reach commercial goals. Cf. Arnhold (2010), p. 31; Eilers (2014), p. 47.
 
30
Arnhold (2010), p. 331. Moreover, brand-related UGC can further be subdivided into sponsored and non-sponsored brand-related UGC. Cf. Burmann et al. (2018), p. 253.
 
31
Cf. Flynn/Goldsmith/Eastman (1996), p. 137; Sinnig (2019), p. 30.
 
32
Cf. e.g. Burmann et al. (2018), p. 255; de Veirman/Cauberghe/Hudders (2017), pp. 798 et seq.; Erkan/Evans (2016), p. 52; Killian (2017), p. 64.
 
33
Cf. Audrezet/de Kerviler/Moulard (2018), p. 2; Nee (2016), p. 4; Sinnig (2019), p. 30.
 
34
Cf. e.g. Cotter (2019); de Veirman/Cauberghe/Hudders (2017); de Veirman/Hudders (2019); Djafarova/Trofimenko (2019); Evans et al. (2017); Freberg et al. (2011); Jaakonmäki/Müller/vom Brocke (2017); Jin/Muqaddam (2019); Lee/Watkins (2016); Lu/Chang/Chang (2014); Sinnig (2019); Uzunoḡlu/Kip (2014).
 
35
Freberg et al. (2011), p. 90.
 
36
Cf. Uzunoḡlu/Kip (2014), pp. 592, 595.
 
37
Lu/Chang/Chang (2014), p. 259.
 
38
The authors define sponsored recommendation posts as “a blog article written by a blogger which is sponsored by the producers of any product or by a marketing agency that reviews and promotes products or services on their blog”. Lu/Chang/Chang (2014), p. 259.
 
39
Cf. Lu/Chang/Chang (2014), p. 259; Zhu/Tan (2007), p. 2.
 
40
Lee/Watkins (2016), p. 5753.
 
41
Cf. Lee/Watkins (2016), p. 5753.
 
42
Cf. e.g. de Veirman/Cauberghe/Hudders (2017), p. 798; de Veirman/Hudders (2019), p. 2; Evans et al. (2017), p. 139; Jaakonmäki/Müller/vom Brocke (2017), p. 1153; Jin/Muqaddam (2019), p. 522.
 
43
Jaakonmäki/Müller/vom Brocke (2017), p. 1153.
 
44
Cf. Jaakonmäki/Müller/vom Brocke (2017), p. 1153.
 
45
Cf. de Veirman/Hudders (2019), p. 2.
 
46
Cf. Burmann et al. (2018), p. 253.
 
47
Several authors, who recently published in the field of influencer branding, correspondingly apply this approach, e.g. Daniel/Crawford Jackson/Westerman (2018); Sinnig (2019); Xiao/Wang/Chan-Olmsted (2018).
 
48
Cf. Freberg et al. (2011), p. 90.
 
49
Cf. Burmann et al. (2018), p. 253. In the following the words social media influencer and influencer are used interchangeably throughout this dissertation.
 
50
Cf. BVDW (2019), p. 9. The survey was conducted in March 2019 with n = 1,051 German respon-dents aged between 16 and 64 years. Note: weekly contact with an SMI implies both active as well as coincidental contacts, i.e. seeing an SMI or his/her content in social media.
 
51
Cf. Influry (2017), p. 23. The study was conducted in April 2017 with respondents from Germany. N = 1,604 online users aged above 14 years answered the question “Welche dieser Arten von Produktinfos sind für Sie besonders glaubwürdig?”. From a study’s perspective, influencers are seen as those people who can also offer promotional content on one or more social networks due to their media presence and personal fame.
 
52
Cf. Sinnig (2019), p. 2; Webster/Ksiazek (2012), p. 40.
 
53
Cf. Forbes (2019); Sinnig (2019), pp. 3 et seqq.
 
54
Cf. Forbes (2019).
 
55
Cf. Influry (2017), p. 17. The study was conducted in April 2017 with respondents from Germany. N = 1,604 online users aged above 14 years answered the question “Über welche Produktkategorie suchen Sie am häufigsten Informationen auf Social Media Plattformen wie YouTube?”.
 
56
Similar results are shown in a recent study by mScience (2019, p. 25 et seq).
 
57
Cf. e.g. Boerman (2020); de Veirman/Cauberghe/Hudders (2017); Domingues Aguiar/van Reijmersdal (2018); Klein/Becker (2018).
 
58
Cf. Alassani/Göretz (2019), p. 252 et seq.; Influicity (2017), p. 4; van der Nolk van Gogh (2017).
 
59
Cf. Boerman (2020), p. 202; Domingues Aguiar/van Reijmersdal (2018); Lammers (2018), p. 110.
 
60
Cf. e.g. Khamis/Ang/Welling (2017); Loroz/Braig (2015); Engh (2006), Thomson (2006).
 
61
Cf. Djafarova/Trofimenko (2019); Khamis/Ang/Welling (2017).
 
62
Cf. Chen (2013); Labreque/Markos/Milne (2011).
 
63
Cf. Audrezet/de Kerviler/Moulard (2018), p. 2; de Veirman/Cauberghe/Hudders (2017), p. 798; Krömer/Borchers/Enke (2018), p. 119 et seq.; Sinnig (2019), p. 176.
 
64
Cf. Meffert et al. (2019), p. 739.
 
65
Cf. Burmann et al. (2018), p. 253; Sinnig (2019), p. 40.
 
66
Cf. de Veirman/Cauberghe/Hudders (2017), p. 801; Dhanesh/Duthler (2019), p. 3; Evans et al. (2017), p. 138; Jaakonmäki/Müller/van Brocke (2017), p. 1153; Lou/Yuan (2019), p. 58; Sinnig (2019), p. 40.
 
67
Note: Since the focus of this work lies within B2C markets the term “consumer” will be used throughout this dissertation. Nevertheless, all explanations on the basic model of influencer branding are also generally applicable in the context of B2B markets.
 
68
Cf. Sinnig (2019), p. 43.
 
69
Cf. Boerman (2020); Sinnig (2019), p. 46.
 
70
Cf. Schade (2012), p. 77; Sinnig (2019), pp. 71 et seqq.; Sirgy (1982), p. 288 et seq.; Sirgy (1985), p. 195. Accordingly, a positive impact on brand attitudes or purchase intention is strongly affected by a high similarity between a consumer’s self-concept and the image of a brand. Cf. Graeff (1996), p. 13; Parker (2009), p. 175 et seq.; Pradhan/Duraipandian/Sethi (2016), p. 457; Schade (2012), p. 77.
 
71
Sinnig (2019) for example refers to psychological constructs such as identification theory, homo-phily, or self-esteem when explaining consumer characteristics and their relationship with SMIs. For a detailed examination of the concepts cf. Sinnig (2019), pp. 49 et seqq.
 
72
For a detailed examination of different consumer-related concepts cf. e.g. Casalo/Flavian/Ibanez-Sanchez (2019); Dhanesh/Duthler (2019); Ki/Kim (2019); Lou/Yuan (2019); Schouten/Janssen/Verspaget (2019).
 
73
Cf. Burmann et al. (2018), p. 255; Flynn/Goldsmith/Eastman (1996), p. 137; Granados (2017), p. 5; Killian (2017), p. 64.
 
74
Cf e.g. Jaakonmäki/Müller/van Brocke (2017); Klein/Becker (2018); Lou/Yuan (2019); Schouten/Janssen/Verspaget (2019); Sinnig (2019).
 
75
Cf. Klein/Becker (2018), p. 6. The authors conducted a 3 (influencer type) × 3 (advertising disclosure) × 2 (multiple product endorsements) online experiment with n = 1,238 respondents.
 
76
In academia the source credibility model of Ohanian (1990), comprising the variables source trustworthiness, source expertise, and source attractiveness, is greatly acknowledged.
 
77
Cf. e.g. de Jans/Cauberghe/Hudders (2018); de Veirman/Hudders (2019); Ki/Kim (2019); Lim et al. (2017); Lou/Yuan (2019); Schouten/Janssen/Verspaget (2019); Sokolova/Kefi (2019); Stubb/Colliander (2019); Stubb/Nyström/Colliander (2019); Xiao/Wang/Chan-Olmsted (2018). For a detailed examination of the source credibility model see Section 2.​3.​1.​1.
 
78
In academia, the term fit represents the subjective evaluation of a relationship between a brand and another image object, in this case the SMI. Cf. Baumgarth (2000), p. 48; Nitschke (2006), p. 28. The fit-construct will be further specified in Section 2.​3.​1.​2.
 
79
Corresponding to the fit-construct, the match-up hypothesis was subject of analysis within celebrity endorsement research. Cf. e.g. Kamins (1990); Till/Busler (2000).
 
80
Cf. Lienemann (2020); Sinnig (2019), p. 43.
 
81
Cf. e.g. Bergkvist/Zhou (2016); Fink/Cunningham/Kensicki (2004); Kahle/Homer (1985); Kamins (1990); Kamins/Gupta (1994); Solomon/Ashmore/Longo (1992); Till/Busler (2000).
 
82
To the best of the author’s knowledge solely the publications of Breves et al. (2019); Evans et al. (2017); Lienemann (2020); Schouten/Janssen/Verspaget (2019); and Torres/Augustos/Matos (2019) to some extent included the SMI/brand-fit as an influential (moderating) variable.
 
83
Cf. Sinnig (2019), p. 45.
 
84
Cf. Audrezet/de Kerviler/Moulard (2018), p. 5; Russell/Belch (2005), p. 74.
 
85
Cf. e.g. Brennan/Dubas/Babin (1999); d’Astous/Chartier (2000); Gupta/Lord (1998); Karrh (1998); Law/Braun (2000); Russell (2002); Yang/Roskos-Ewoldsen (2007).
 
86
Cf. Jin/Muqaddam (2019). The authors conduct a 2 (source: brand vs. SMI) × 2 (brand placement: brand-only vs. SMI with brand) between-subjects experiment with n = 304 females. Results suggest that a concurrent presentation of both SMI and brand leads to higher perceived SMI credibility (i.e. trustworthiness and expertise) and brand attitude when compared to a brand-only presentation. Cf. Jin/Muqaddam (2019), pp. 528 et seqq.
 
87
Cf. Burmann (2010), p. 1.
 
88
Cf. e.g. Cheung/Thadani (2012); Ducoffe (1996); Kumar et al. (2016); Lee/Hosanagar/Nair (2018); Lin/Lu/Wu (2012); Tellis (2004).
 
89
Cf. e.g. de Vries (2019); Evans et al. (2017); Hughes/Swaminathan/Brooks (2019); Jaakonmäki/Müller/van Brocke (2017). Hughes/Swaminathan/Brooks (2019) for instance could prove that the integration of giveaways as well as content publication on the weekend positively affects user engagement, i.e. the number of likes, on Facebook. Cf. Hughes/Swaminathan/Brooks (2019), p. 88. The impact of differing disclosure languages—i.e. #SP (an abbreviation of sponsored), #Sponsored and #PaidAd—used in an SMI post was investigated by Evans et al. (2017). Their results suggest that using explicit, non-ambiguous disclosure language such as #PaidAd or #Sponsored have the strongest (indirect) negative impact on attitude towards the brand. Cf. Evans et al. (2017), pp. 142 et seqq. For a detailed examination of relevant control variables in the context of user engagement in influencer branding see Section 2.​3.​4.
 
90
Cf. e.g. Hughes/Swaminathan/Brooks (2019), p. 78; mediakix (2019).
 
91
With regard to the definition of influencer branding, an influencer branding campaign can be described as the actual manifestation of a communication message within a social media platform of an SMI. Cf. Bruhn (2013), p. 7; Meffert/Burmann/Kirchgeorg (2015), p. 586.
 
92
Cf. Gräve (2019), p. 1. Several studies emphasize the importance of measuring influencer branding campaigns. Launchmetrics (2018) is unveiling that the measurement of the effectiveness of influencer branding campaigns is perceived as one of the main challenges (28.5 percent). In total, 600 professionals in marketing, communications and PR from fashion, luxury and cosmetic industries answered the question “What do you consider as your main challenge when it comes to implementing your company’s influencer marketing programs?”. Cf. Launchmetrics (2018), p. 37. A similar result is shown in the previous year’s report for influencer branding in general. Accordingly, 43 percent of the surveyed marketers consider the measurement of the effectiveness of influencer branding campaigns as the main challenge. In total, 600 PR, Marketing and Communication professionals answered the question “What do you consider as your main challenge when it comes to implementing your company’s influencer marketing programs?” Cf. Launchmetrics (2017), p. 15.
 
93
Cf. Burmann et al. (2018), pp. 263 et seqq.; Kamps/Schetter (2018), p. 7.
 
94
Hootsuite (2019a).
 
95
Cf. Enke/Borchers (2018), p. 194 et seq.
 
96
Social media marketing is part of the superior online communication and refers to brands’ communication by using social media. Cf. Burmann et al. (2017), pp. 196 et seqq.
 
97
Cf. here and in the following Burmann et al. (2018), pp. 264–269 referring to Tuten/Solomon (2015), p. 301.
 
98
Cf. Zerres/Litterst (2017), p. 194 et seq.
 
99
Cf. Zerres/Litterst (2017), p. 204 et seq.
 
100
Cf. Gräve/Greff (2018), p. 295.
 
101
For an overview of further quantitative KPIs in social media advertising cf. Burmann et al. (2018), pp. 264 et seqq.; BVDW (2016), pp. 10 et seqq.; Zerres/Litterst (2017), pp. 198 et seqq.
 
102
Cf. Burmann et al. (2018), p. 265.
 
103
Cf. SproutSocial (2018b).
 
104
Cf. Burmann et al. (2018), p. 265.
 
105
Cf. BVDW (2016), p. 36.
 
106
Cf. Burmann et al. (2018), p. 266; BVDW (2016), p. 11.
 
107
Cf. Hootsuite (2019a). Note: The terms engagement and interaction are often used interchangeably. In the following the more common term engagement will be used.
 
108
Cf. Dichtl (2016).
 
109
Cf. Dichtl (2016).
 
110
Cf. Burmann et al. (2018), p. 268; BVDW (2016), p. 36.
 
111
Cf. Hootsuite (2019a).
 
112
Burmann et al. (2017), p. 57 referring to Aaker (1991).
 
113
Cf. Zerres/Litterst (2017), p. 204.
 
114
For an overview of further qualititative KPIs in social media advertising cf. Burmann et al. (2018), pp. 264 et seqq.; BVDW (2016), pp. 10 et seqq.; Zerres/Litterst (2017), pp. 198 et seqq.
 
115
Cf. Hootsuite (2019b).
 
116
Cf. here and in the following Burmann et al. (2018), pp. 264–269 referring to Tuten/Solomon (2015), p. 301.
 
117
Cf. Gräve (2019), p. 6.
 
118
Burmann et al. (2017), p. 56 referring to Foscht/Swoboda (2011); Trommsdorff (2011).
 
119
Kleine-Kalmer (2016), p. 93 referring to Park et al. (2010), p. 2.
 
120
Cf. here and in the following Gräve (2019), pp. 4–6.
 
121
Note: The numbers in brackets indicate the absolute frequencies of mentions within the survey.
 
122
Cf. SimplyMeasured (2017), p. 13.
 
123
Linqia (2019). The study was conducted in February 2019 with respondents from the United States. N = 197 marketers from different industries, including CPG, food & beverage, media, retail and media agencies answered the question “How do you measure the success of your influencer marketing programs?” (Multiple choices possible).
 
124
In former studies of Linquia engagement is operationalized with the key performance metrics number of likes, number of comments, and number of retweets or number of shares. Cf. Linqia (2018).
 
125
Further studies focussing on influencer branding in different industries support these results, cf. e.g. InfluencerMarketingHub (2020), p. 34; Launchmetrics (2017), Launchmetrics (2018).
 
126
Cf. van Doorn et al. (2010), p. 254; Rossmann/Ranjan/Sugathan (2016), p. 542. The derivation of the definition of user engagement as well as a distinction of common user engagement metrics will be further specified in Section 2.​2.
 
127
Cf. Gräve (2019), p. 1.
 
128
Cf. Piehler et al. (2019), p. 1848.
 
129
Cf. here and in the following Boerman (2020), p. 200; Domingues Aguiar/van Reijmersdal (2018); Khan (2017), p. 236.
 
130
Such algorithms “make sense of user behavior based on underlying assumptions about how users will behave and what that behavior signifies”. Cotter (2019), p. 899 referring to de Laat (2017).
 
131
Cf. Cotter (2019), p. 896
 
132
Cf. Cotter (2019), p. 895; Instagram (2016); Instagram (2018); SproutSocial (2020a).
 
133
Cf. Cotter (2019), p. 896; Rader/Cotter/Cho (2018), p. 1 et seq.
 
134
Cf. Agung/Darma (2019), p. 744 et seq.; Cotter (2019), p. 902 et seq.; Hallinan/Striphas (2016), pp. 117 et seqq. Further dimensions of the algorithm are assumed to involve content-driven functions, e.g. image recognition algorithms which automatically categorize users’ interests regarding topics and related SMIs as well as a penalty system which aims to detect fake SMIs. Unfortunately, concrete information on how the respective algorithms work are not provided. Cf. SproutSocial (2020a).
 
135
Cf. Cotter (2019), p. 900.
 
136
Cf. Luarn/Lin/Chiu (2015), p. 507 referring to Brodie et al. (2013); Pham/Avnet (2009); Schau/Munz/Arnould (2009).
 
137
Cf. Jahn/Kunz (2012); Piehler et al. (2019).
 
138
Cf. Jahn/Kunz (2012); Pöyry/Parvinen/Malmivaara (2013).
 
139
Cf. Casalo/Flavian/Guinaliu (2007), Hollebeek (2011); Kang/Tang/Fiore (2014).
 
140
Cf. Chan/Li (2010); Jahn/Kunz (2012); Kang/Tang/Fiore (2014).
 
141
Cf. Andersen (2005); Bowden (2009); Casalo/Flavian/Guinaliu (2007); de Vries/Carlson (2014); Jahn/Kunz (2012).
 
142
Cf. Bowden (2009); Kumar et al. (2010); Neff (2007).
 
143
For a more detailed examination of the outcomes of user engagement see Section 2.​2.​3.
 
144
Cf. Hughes/Swaminathan/Brooks (2019), p. 78; Jaakonmäki/Müller/vom Brocke (2017), p. 1153; Sokolova/Kefi (2019), p. 2.
 
145
Cf. Boerman (2020), p. 200; Cvijikj/Michahelles (2013), p. 845; Hughes/Swaminathan/Brooks (2019), p. 79; Jaakonmäki/Müller/vom Brocke (2017), p. 1152; Piehler et al. (2019), p. 1834.
 
146
The authors define the engagement rate as “the quantity of responses and interactions that content on social media generates from users”. Jaakonmäki/Müller/vom Brocke (2017), p. 1152.
 
147
After extracting all relevant features the authors obtain a dataset consisting of 768 features or single words for the 13,369 posts analysed. Cf. Jaakonmäki/Müller/vom Brocke (2017), p. 1155.
 
148
Cf. Jaakonmäki/Müller/vom Brocke (2017), p. 1152. The authors started with a total set of 140,000 Instagram posts published by German-speaking bloggers that was then reduced randomly.
 
149
Cf. Jaakonmäki/Müller/vom Brocke (2017), p. 1152.
 
150
Cf. here and in the following Jaakonmäki/Müller/vom Brocke (2017), p. 1157.
 
151
Cf. Audrezet/de Kerviler/Moulard (2018), p. 5
 
152
Cf. e.g. de Vries/Gensler/Leeflang (2012); Gavilanes/Flatten/Brettel (2018); Lee/Hosanagar/Nair (2018).
 
153
This type of regression analysis is used for variable selection, if the initial dataset is too large. Therefore, highly correlated variables are grouped together in a first step. In the next step, the coefficients of those variables with less influence on the DV are shrinking to zero whilst the other more influential variables of the group remain in the final model. For more information cf. Tibshirani (1996).
 
154
Cf. Jaakonmäki/Müller/vom Brocke (2017), pp. 1155 et seq.
 
155
Cf. Jaakonmäki/Müller/vom Brocke (2017), pp. 1158.
 
156
Cf. Hughes/Swaminathan/Brooks (2019), p. 78.
 
157
Mommy bloggers are another common type of SMIs, who typically write about their children or issues surrounding their pregnancy. Cf. Archer (2019), pp. 47 et seq.; Lopez (2009), p. 734.
 
158
The initial data sample consists of n = 1,830 posts from 595 mommy bloggers across 57 different influencer branding campaigns published between September 2012 to December 2016. Due to reasons of data cleansing the data sample was reduced to n = 1,237 blog posts. Cf. Hughes/Swaminathan/Brooks (2019), p. 84.
 
159
Cf. Hughes/Swaminathan/Brooks (2019), pp. 84 et seq. User engagement on blogs was mea-sured via the total number of comments a blog post received; on Facebook the number of likes per post was used as engagement metric.
 
160
In their study, the authors measure the number of followers as the average number of all followers a blogger has on either Facebook or Twitter. Thus, this variable is assumed to represent the bloggers social media presence. Cf. Hughes/Swaminathan/Brooks (2019), p. 84.
 
161
The hedonic value of a post “refers to the enjoyment, emotions, and entertainment a consumer experiences from reading a post.” Hughes/Swaminathan/Brooks (2019), p. 84. On the converse, the authors define the functional value of a post as “the believeability and informativeness of a post”. Hughes/Swaminathan/Brooks (2019), p. 84.
 
162
Giveaways are any marketing actions which are “designed to generate specific responses and engagement from customers”. Cf. Hughes/Swaminathan/Brooks (2019), p. 82.
 
163
Cf. Hughes/Swaminathan/Brooks (2019), p. 88.
 
164
Cf. Hughes/Swaminathan/Brooks (2019), p. 86.
 
165
Cf. Hughes/Swaminathan/Brooks (2019), p. 88. Further IVs and control variables, i.e. day of posting, and a functional value of a post, had no significant impact on user engagement on blogs.
 
166
The number of Facebook posts indicates the total number of Facebook posts of a blogger per campaign. Cf. Hughes/Swaminathan/Brooks (2019), p. 84.
 
167
Cf. here and in the following Hughes/Swaminathan/Brooks (2019), p. 88.
 
168
The authors argue that the positive impact of giveaways for blog post comments implicitly shows a cannibalization effect for Facebook post likes. Cf. Hughes/Swaminathan/Brooks (2019), p. 92.
 
169
Cf. Hughes/Swaminathan/Brooks (2019), p. 89.
 
170
Cf. Hughes/Swaminathan/Brooks (2019), pp. 84 et seq.
 
171
Cf. e.g. de Vries/Gensler/Leeflang (2012), p. 84; Piehler et al. (2019), p. 1834; Rossmann/Ranjan/Sugathan (2016), p. 543.
 
172
Although the possibilities of liking a blog post are sometimes limited, the authors could have compared blog post comments and Facebook post comments in order to ensure comparable results within their two models.
 
173
Cf. Hughes/Swaminathan/Brooks (2019), pp. 84 et seq.
 
174
Hughes/Swaminathan/Brooks (2019), p. 84.
 
175
Cf. Hughes/Swaminathan/Brooks (2019), p. 86.
 
176
Cf. Hughes/Swaminathan/Brooks (2019), p. 84. It can be assumed, that the number of followers a blogger has on his/her Twitter account does not influence user engagement with published posts on Facebook.
 
177
Therefore, the authors analysed a sample of n = 264 participants via Amazon MTurc. The results suggest that Facebook is a rather low-involvement platform as it is characterised by a high degree of distraction and a comparably lower degree of specific content seeking. Cf. Hughes/Swaminathan/Brooks (2019), p. 81.
 
178
Cf. mediakix (2019). The study was conducted between January 15 to 25, 2019 with n = 162 participants from the United States, the United Kingdom, Australia, Canada, Ireland, Germany, and France engaging with influencer branding.
 
179
In respect of several debates regarding the topic of non-disclosed posts from SMIs, this topic has gained great attention in public. As posts from influencers promoting a brand are very similar to traditional product placements, the Federal Trade Commission (FTC) announced new regulations for these specific posts, including a requirement to disclose the partnership between brand and influencer. Cf. Ad Standards (2018); Federal Trade Commission (2017).
 
180
Cf. here and in the following Boerman (2020), p. 201.
 
181
In the study user engagement is measured with the following six items on a seven-point scale (likeability of approval): “I would share the post with my friends on Instagram”, “I would comment on the post on Instagram”, “I would like the post on Instagram”, “I would share the post on Facebook”, “I would share the post via a private message on Instagram”, and “I would save the post on Instagram”. Cf. Boerman (2020), p. 203.; Boerman/Willemsen/van der Aa (2017), p. 87; Evans et al. (2017), p. 143.
 
182
Cf. Boerman (2020), p. 202.
 
183
Ad recognition indicates to what extent the participants perceive the Instagram post as advertisement. Cf. Boerman (2020), p. 203.
 
184
Cf. Boerman (2020), pp. 204 et seq. However, the author found a significant indirect effect of disclosure on user engagement mediated by ad recognition. In regard to the non-significant direct effect and the overall rather low engagement levels within the data sample, this indirect effect should not be given too much weight. Cf. Boerman (2020), p. 205.
 
185
Cf. Boerman (2020), p. 202.
 
186
Cf. Lehmann et al. (2012), p. 2.
 
187
Cf. e.g. de Vries/Gensler/Leeflang (2012), p. 84; Piehler et al. (2019), p. 1834; Rossmann/Ranjan/Sugathan (2016), p. 543.
 
188
In particular because previous research has proven significant negative effects of ad recognition on outcomes such as attitude towards a sponsored blog post, intention to spread eWOM or purchase intention. Cf. e.g. Evans et al. (2017), p. 144; Hwang/Jeong (2016), p. 532.
 
189
Cf. Sinnig (2019), p. 43.
 
190
Cf. Jaakonmäki/Müller/vom Brocke (2017), p. 1154.
 
191
Cf. e.g. de Vries/Gensler/Leeflang (2012), p. 84; Gavilanes/Flatten/Brettel (2018), p. 8; Li/Xie (2020), p. 3; Piehler et al. (2019), p. 1834; Rietveld et al. (2020), p. 34; Rossmann/Ranjan/Sugathan (2016), p. 543; Tabellion (2019), p. 208.
 
192
Cf. Kopietz/Echterhoff (2016), p. 590 et seq.
 
193
Note: bold letters indicate a statistical significant impact on the measured DVs
 
194
Cf. Sinnig (2019), p. 46.
 
195
Cf. Hughes/Swaminathan/Brooks (2019), p. 79; Lee/Hosanagar/Nair (2018), p. 2. Moreover, this type of data can be gathered in a cost-efficient manner and thus, enables the explanation of user engagement drivers at a larger scale.
 
196
Unfortunately, the authors do not provide a complete overview of all investigated variables. Solely the aforementioned SMI-related drivers could be identified in their publication.
 
197
In simple terms: Without the integration of a brand, a concept such as influencer branding could not be existent. Cf. Audrezet/de Kerviler/Moulard (2018), p. 4.
 
198
Unfortunately, the authors do not provide a complete overview of all investigated variables. Solely the aforementioned content-related drivers could be identified in their publication.
 
199
Cf. e.g. Boerman (2020), p. 206; de Veirman/Hudders (2019), p. 24; Hughes/Swaminathan/Brooks (2019), p. 78; Schouten/Janssen/Verspaget (2019), p. 19; Sinnig (2019), p. 201; Torres/Augusto/Matos (2019), p. 1275; Xiao/Wang/Chan-Olmsted (2018), p. 206.
 
200
The integration of a brand in SMIs post is comparable to traditional product placement in (online) advertisements. Cf. Audrezet/de Kerviler/Moulard (2018), p. 5; Jin/Muqaddam (2019), p. 523.
 
201
A similar procedure is conducted by the acknowledged publication of de Vries/Gensler/Leeflang (2012), p. 84.
 
Metadata
Title
User Engagement in Influencer Branding as Research Objective
Author
Tanja Fink
Copyright Year
2021
DOI
https://doi.org/10.1007/978-3-658-34651-5_1