User Requirements Gathering in mHealth: Perspective from Ghanaian End Users

Understanding user requirements is a fundamental part of information systems design and is key to the success of interactive systems. Factors such as ease of use, cross-cultural interface design are crucial to building usable products that will gain high acceptance among users. Developing a utilizable mobile health application involves applying human-centered design methodologies. However, mHealth applications face usability challenges in terms of their usefulness due to lack of end user inclusion during the design process. In order to investigate usability impact on the end user, this paper examines the challenges and findings from Ghanaian migrant communities in the United States. This paper seeks to contribute to the requirement gathering process by highlighting the needs and noting the challenges in the collection of user requirement data needed to design and develop a targeted mHealth application. The results of gathered user requirements will contribute to informing the design of mobile health interventions tailored for Ghanaian migrants.