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Universal Access in the Information Society
Published in: Universal Access in the Information Society 2/2015

01-06-2015 | Long paper

Users’ participation in requirements gathering for smart phones applications in emerging markets

Authors: Bijan Aryana, Torkil Clemmensen, Casper Boks

Published in: Universal Access in the Information Society | Issue 2/2015

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Abstract

This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.
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Metadata
Title
Users’ participation in requirements gathering for smart phones applications in emerging markets
Authors
Bijan Aryana
Torkil Clemmensen
Casper Boks
Publication date
01-06-2015
Publisher
Springer Berlin Heidelberg
Published in
Universal Access in the Information Society / Issue 2/2015
Print ISSN: 1615-5289
Electronic ISSN: 1615-5297
DOI
https://doi.org/10.1007/s10209-013-0344-x

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