Skip to main content
Top

2015 | OriginalPaper | Chapter

Visitor Attraction Management: Is There Space for New Thinking Despite the Crisis? The Cases of Buckingham Palace and the Museum of Acropolis

Authors : G. Aspridis, L. Sdrolias, Th. Kimeris, D. Kyriakou, I. Grigoriou

Published in: Cultural Tourism in a Digital Era

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

In the era of globalisation and economic crisis, an alarming issue has been raised in relation with the tourism product offered to visitors. Specifically, historical and important from a cultural perspective places are being severely affected by the latest socioeconomic evolutions and consist the first victims of these. Historically, visitor attraction management was neglected but during the last years it has emerged as an essential and vital means of survival for places, sometimes even countries.
The attractions sector is vital to the success of the Greek tourism industry. However, attraction managers today face a wide range of challenges, opportunities and threats, that will determine the future success of the sector. For example, for attractions which successfully embrace new technologies—such as Virtual Reality and the Internet—these technologies are an opportunity to achieve competitive advantage. Additionally, there is a need for the sector to become more cohesive and speak with one voice, so it can have greater influence on the government policy-making process and resulting legislation affecting the industry. Moreover, Greek attraction managers can learn a lot from successful foreign practices: from design and marketing, to catering and providing for disabled visitors.
Aim and main focus of this article lies on the opportunities that existing socioeconomic conditions have created by utilising a diverse way of thinking that could lead to the light at the end of the tunnel. Our study will explore the different strategies followed by Buckingham Palace and the Museum of Acropolis and how these paths led them to capitalise as well as drive them to success despite of the crisis. From a methodological approach, this study will utilise interviews and questionnaires with professionals who occupy themselves with these strategies as well as utilising all existing theoretical background on the subject.
Finally, within Greece, the government needs to take action to create a more level playing field for attraction operators. Subsidies to major national museums and huge National Lottery grants for new projects are probably ‘unfair’ competition for most small attractions.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literature
go back to reference Andriotis, K. (2009). Sacred site experience: A phenomenological study. Annals of Tourism Research, 36(1), 64–84.CrossRef Andriotis, K. (2009). Sacred site experience: A phenomenological study. Annals of Tourism Research, 36(1), 64–84.CrossRef
go back to reference Ashmore, G. M. (1988). Bringing information technology to life. The Journal of Business Strategy, 9(3), 48–50.CrossRef Ashmore, G. M. (1988). Bringing information technology to life. The Journal of Business Strategy, 9(3), 48–50.CrossRef
go back to reference Beech, J., & Chadwick, S. (2006). The business of tourism management. Harlow: FT Prentice Hall. Beech, J., & Chadwick, S. (2006). The business of tourism management. Harlow: FT Prentice Hall.
go back to reference Buhalis, D., Owen, R., & Pletinckx, D. (2006). Information communication technology applications for world heritage site management. In A. Leask & A. Fyall (Eds.), Managing world heritage sites. Oxford: Elsevier. Buhalis, D., Owen, R., & Pletinckx, D. (2006). Information communication technology applications for world heritage site management. In A. Leask & A. Fyall (Eds.), Managing world heritage sites. Oxford: Elsevier.
go back to reference Burkhart, A., & Medlik, S. (1974). Tourism: Past present and future. Oxford: Butterworth-Heinemann. Burkhart, A., & Medlik, S. (1974). Tourism: Past present and future. Oxford: Butterworth-Heinemann.
go back to reference Butler, R. W. (1980). The concept of a tourist area cycle of evolution: Implications for the management of resources. Canadian Geographer, 24, 5–12.CrossRef Butler, R. W. (1980). The concept of a tourist area cycle of evolution: Implications for the management of resources. Canadian Geographer, 24, 5–12.CrossRef
go back to reference Cheong, R. (1995). The virtual threat to travel and tourism. Tourism Management, 16(6), 417–422.CrossRef Cheong, R. (1995). The virtual threat to travel and tourism. Tourism Management, 16(6), 417–422.CrossRef
go back to reference Cohen, E. (1979). Toward a sociology of international tourism. Social Research, 39(1), 164–182. Cohen, E. (1979). Toward a sociology of international tourism. Social Research, 39(1), 164–182.
go back to reference Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2005). Tourism: Principles and practice. Essex: Pearson Education. Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2005). Tourism: Principles and practice. Essex: Pearson Education.
go back to reference Dillman, D. A. (1978). Mail and telephone surveys: The total design method. New York: Wiley. Dillman, D. A. (1978). Mail and telephone surveys: The total design method. New York: Wiley.
go back to reference Evans, N., Campbell, D., & Stonehouse, G. (2006). Strategic management for travel and tourism. Amsterdam: Elsevier. Evans, N., Campbell, D., & Stonehouse, G. (2006). Strategic management for travel and tourism. Amsterdam: Elsevier.
go back to reference Frechtling, D. (1987). Assessing the impacts of travel and tourism – measuring economic benefits. In J. Ritchie & C. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers (pp. 333–351). New York: Wiley. Frechtling, D. (1987). Assessing the impacts of travel and tourism – measuring economic benefits. In J. Ritchie & C. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers (pp. 333–351). New York: Wiley.
go back to reference Garrod, B., Fyall, A., & Leask, A. (2007). An assessment of ‘international best practice’ in visitor attraction management: Does Scotland really lag behind? International Journal of Tourism Research, 9(1), 21–42.CrossRef Garrod, B., Fyall, A., & Leask, A. (2007). An assessment of ‘international best practice’ in visitor attraction management: Does Scotland really lag behind? International Journal of Tourism Research, 9(1), 21–42.CrossRef
go back to reference Gartner, W. C. (2001). Tourism development: Principles and policies (in Greek). Athens: Ellin. Gartner, W. C. (2001). Tourism development: Principles and policies (in Greek). Athens: Ellin.
go back to reference Gilmore, A., & Rentschler, R. (2002). Changes in museum management. Journal of Management Development, 21(10), 754–760.CrossRef Gilmore, A., & Rentschler, R. (2002). Changes in museum management. Journal of Management Development, 21(10), 754–760.CrossRef
go back to reference Gunn, C. (1988). Vacationscape: Designing tourist regions (2nd ed.). New York: Van Nostrand Reinhold. Gunn, C. (1988). Vacationscape: Designing tourist regions (2nd ed.). New York: Van Nostrand Reinhold.
go back to reference Gunn, C. A. (1994). Tourism planning: Basic, concepts, cases (3rd ed.). New York: Taylor and Francis. Gunn, C. A. (1994). Tourism planning: Basic, concepts, cases (3rd ed.). New York: Taylor and Francis.
go back to reference Holloway, J. C. (1985). The business of tourism (2nd ed.). London: Pitman. Holloway, J. C. (1985). The business of tourism (2nd ed.). London: Pitman.
go back to reference Holloway, J. C. (2006). The business of tourism (7th ed.). Harlow: FT Prentice Hall. Holloway, J. C. (2006). The business of tourism (7th ed.). Harlow: FT Prentice Hall.
go back to reference Holman, T., & Epperson, A. (1989). Family leisure: A review of the literature with research recommendations. Journal of Leisure Research, 16, 277–294. Holman, T., & Epperson, A. (1989). Family leisure: A review of the literature with research recommendations. Journal of Leisure Research, 16, 277–294.
go back to reference Hu, W., & Wall, G. (2005). Environmental management, environmental image and the competitive tourist attraction. Journal of Sustainable Tourism, 13(6), 617–635.CrossRef Hu, W., & Wall, G. (2005). Environmental management, environmental image and the competitive tourist attraction. Journal of Sustainable Tourism, 13(6), 617–635.CrossRef
go back to reference Johnson, P., & Thomas, B. (1990). The employment potential of a tourist attraction: A study of a museum. Journal of Tourism Studies, 1(2), 18–25. Johnson, P., & Thomas, B. (1990). The employment potential of a tourist attraction: A study of a museum. Journal of Tourism Studies, 1(2), 18–25.
go back to reference Jurowski, C., & Olsen, M. D. (1995). Scanning the environment of tourism attractions: A content analysis approach. Journal of Travel and Tourism Marketing, 4(1), 71–95.CrossRef Jurowski, C., & Olsen, M. D. (1995). Scanning the environment of tourism attractions: A content analysis approach. Journal of Travel and Tourism Marketing, 4(1), 71–95.CrossRef
go back to reference Kotler, P. (1998). Marketing (4th ed.). New Jersey: Prentice Hall. Kotler, P. (1998). Marketing (4th ed.). New Jersey: Prentice Hall.
go back to reference Kotler, P., Asplund, C., Rein, I., & Haider, D. (1999). Marketing places Europe. London: Pearson Education. Kotler, P., Asplund, C., Rein, I., & Haider, D. (1999). Marketing places Europe. London: Pearson Education.
go back to reference Lavery, P., & Stevens, T. (1990). Attendance trends and future developments at Europe’s leisure attractions. EUI Travel and Tourism Analyst, 2, 52–75. Lavery, P., & Stevens, T. (1990). Attendance trends and future developments at Europe’s leisure attractions. EUI Travel and Tourism Analyst, 2, 52–75.
go back to reference Leask, A. (2008). Nature and purpose of visitor attractions. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing visitor attractions (2nd ed.). Oxford: Elsevier. Leask, A. (2008). Nature and purpose of visitor attractions. In A. Fyall, B. Garrod, A. Leask, & S. Wanhill (Eds.), Managing visitor attractions (2nd ed.). Oxford: Elsevier.
go back to reference Leask, A. (2010). Progress in visitor attraction research: Towards more effective management. Tourism Management, 31, 155–166.CrossRef Leask, A. (2010). Progress in visitor attraction research: Towards more effective management. Tourism Management, 31, 155–166.CrossRef
go back to reference Leiper, N. (1990). Tourist attraction systems. Annals of Tourism Research, 17, 367–384.CrossRef Leiper, N. (1990). Tourist attraction systems. Annals of Tourism Research, 17, 367–384.CrossRef
go back to reference Lew, A. A. (1994). A framework of tourist attraction research. In J. R. B. Ritchie & C. R. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers. New York: Wiley. Lew, A. A. (1994). A framework of tourist attraction research. In J. R. B. Ritchie & C. R. Goeldner (Eds.), Travel, tourism, and hospitality research: A handbook for managers and researchers. New York: Wiley.
go back to reference Lundberg, D. (1980). The tourist business. Boston: Cahn-ers Books. Lundberg, D. (1980). The tourist business. Boston: Cahn-ers Books.
go back to reference Lundberg, D. E. (1985). The tourism business (5th ed.). New York: Van Nostrand Reinhold. Lundberg, D. E. (1985). The tourism business (5th ed.). New York: Van Nostrand Reinhold.
go back to reference Martin, B., & Mason, S. (1990). What makes a successful attraction? Insights: Tourism Marketing Intelligence Service, A35–A37. Martin, B., & Mason, S. (1990). What makes a successful attraction? Insights: Tourism Marketing Intelligence Service, A35–A37.
go back to reference Martin, B., & Mason, S. (1993). The future for attractions: Meeting the needs of the new consumer. Tourism Management, 14(1), 34–40.CrossRef Martin, B., & Mason, S. (1993). The future for attractions: Meeting the needs of the new consumer. Tourism Management, 14(1), 34–40.CrossRef
go back to reference Middleton, V. T. C. (1988). Marketing in travel and tourism. Oxford: Heinemann. Middleton, V. T. C. (1988). Marketing in travel and tourism. Oxford: Heinemann.
go back to reference Mill, R. C., & Morrison, A. M. (1985). The tourism system. New Jersey: Prentice Hall. Mill, R. C., & Morrison, A. M. (1985). The tourism system. New Jersey: Prentice Hall.
go back to reference Milman, A. (2001). The future of the theme park and attraction industry: A management perspective. Journal of Travel Research, 40(2), 139–148.CrossRef Milman, A. (2001). The future of the theme park and attraction industry: A management perspective. Journal of Travel Research, 40(2), 139–148.CrossRef
go back to reference Moutinho, L. (1988). Amusement park visitor behaviour – Scottish attitudes. Tourism Management, 9(4), 291–300.CrossRef Moutinho, L. (1988). Amusement park visitor behaviour – Scottish attitudes. Tourism Management, 9(4), 291–300.CrossRef
go back to reference Moutinho, L. (2005). Strategic management in tourism. Wallingford: CABI. Moutinho, L. (2005). Strategic management in tourism. Wallingford: CABI.
go back to reference Pearce, D. W., Markandya, A., & Barbier, E. B. (1989). Blueprint for a green economy. London: Earthscan. Pearce, D. W., Markandya, A., & Barbier, E. B. (1989). Blueprint for a green economy. London: Earthscan.
go back to reference Pearce, P. L. (1989). Towards the better management of tourist queues. Tourism Management, 10(4), 279–284.CrossRef Pearce, P. L. (1989). Towards the better management of tourist queues. Tourism Management, 10(4), 279–284.CrossRef
go back to reference Pearce, P. L. (1991). Analysing tourist attractions. Journal of Tourism Studies, 2(1), 46–55. Pearce, P. L. (1991). Analysing tourist attractions. Journal of Tourism Studies, 2(1), 46–55.
go back to reference Pearce, P. (1998). Marketing and management trends in tourist attractions. Asia Pacific Journal of Tourism Research, 3(1), 1–8.CrossRef Pearce, P. (1998). Marketing and management trends in tourist attractions. Asia Pacific Journal of Tourism Research, 3(1), 1–8.CrossRef
go back to reference Pigram, J. (1983). Outdoor recreation and resource management. New York: Croom Helm. Pigram, J. (1983). Outdoor recreation and resource management. New York: Croom Helm.
go back to reference Poria, Y., Reichel, A., & Brandt, Y. (2009). People with disabilities visit art museums: an exploratory study of obstacles and difficulties. Journal of Heritage Tourism, 4(2), 117–129.CrossRef Poria, Y., Reichel, A., & Brandt, Y. (2009). People with disabilities visit art museums: an exploratory study of obstacles and difficulties. Journal of Heritage Tourism, 4(2), 117–129.CrossRef
go back to reference Robinson, H. (1976). A geography of tourism. Plymouth: MacDonald and Evans. Robinson, H. (1976). A geography of tourism. Plymouth: MacDonald and Evans.
go back to reference Robinson, K. (1994). Future for tourist attractions. Insights: Tourism Marketing Intelligence Service, 5, D29–D40. Robinson, K. (1994). Future for tourist attractions. Insights: Tourism Marketing Intelligence Service, 5, D29–D40.
go back to reference Robinson, J. M. (1999). Buckingham Palace. London: The Royal Collection, St. James’s Palace. ISBN 1-902163-36-2. Robinson, J. M. (1999). Buckingham Palace. London: The Royal Collection, St. James’s Palace. ISBN 1-902163-36-2.
go back to reference Scottish Tourist Board. (1991). Tourism and the arts: Towards an arts tourism development strategy. Edinburgh: Bonnar Keenlyside/ECOTEC. Scottish Tourist Board. (1991). Tourism and the arts: Towards an arts tourism development strategy. Edinburgh: Bonnar Keenlyside/ECOTEC.
go back to reference Scott, P., Jones, B., Bramley, A., & Bolton, B. (1996). Enhancing technology and skills in small- and medium-sized manufacturing firms: Problems and prospects. International Small Business Journal, 14(4), 85–99.CrossRef Scott, P., Jones, B., Bramley, A., & Bolton, B. (1996). Enhancing technology and skills in small- and medium-sized manufacturing firms: Problems and prospects. International Small Business Journal, 14(4), 85–99.CrossRef
go back to reference Shafer, E. L. (1989). Future encounters with science and technology. Journal of Travel Research, 26(4), 2–7.CrossRef Shafer, E. L. (1989). Future encounters with science and technology. Journal of Travel Research, 26(4), 2–7.CrossRef
go back to reference Stevens, T. R. (1991). Visitor attractions: Their management and contribution to tourism. In C. P. Cooper (Ed.), Progress in tourism, recreation and hospitality management (Vol. 3). London: Belhaven Press. Stevens, T. R. (1991). Visitor attractions: Their management and contribution to tourism. In C. P. Cooper (Ed.), Progress in tourism, recreation and hospitality management (Vol. 3). London: Belhaven Press.
go back to reference Swarbrooke, J. (1995). The development and management of visitor attractions. Oxford: Butterworth Heinemann. Swarbrooke, J. (1995). The development and management of visitor attractions. Oxford: Butterworth Heinemann.
go back to reference Swarbrooke, J. (2006). The development and management of visitor attractions (2nd ed.). Oxford: Buttterworth-Heinemann. Swarbrooke, J. (2006). The development and management of visitor attractions (2nd ed.). Oxford: Buttterworth-Heinemann.
go back to reference Toffler, A. (1980). The third wave. London: Collins. Toffler, A. (1980). The third wave. London: Collins.
go back to reference Van Aalst, I., & Boogaarts, I. (2002). From museum to mass entertainment: The evolution of the role of museums in cities. European Urban and Regional Studies, 9(3), 195–209.CrossRef Van Aalst, I., & Boogaarts, I. (2002). From museum to mass entertainment: The evolution of the role of museums in cities. European Urban and Regional Studies, 9(3), 195–209.CrossRef
go back to reference Varvaresos, S. (2005). Tourism: meanings and structures – The Greek reality. Athens: Propompos (in Greek). Varvaresos, S. (2005). Tourism: meanings and structures – The Greek reality. Athens: Propompos (in Greek).
go back to reference Wall, G. (1997). Is ecotourism sustainable? Environmental Management, 21(4), 483–491.CrossRef Wall, G. (1997). Is ecotourism sustainable? Environmental Management, 21(4), 483–491.CrossRef
go back to reference Walsh-Heron, J., & Stevens, T. (1990). The management of visitor attractions and events. New Jersey: Prentice-Hall. Walsh-Heron, J., & Stevens, T. (1990). The management of visitor attractions and events. New Jersey: Prentice-Hall.
go back to reference Whitfield, J. (2009). Why and how visitor attractions diversify their product to offer conference and event facilities. Journal of Convention and Event Tourism, 10, 72–88.CrossRef Whitfield, J. (2009). Why and how visitor attractions diversify their product to offer conference and event facilities. Journal of Convention and Event Tourism, 10, 72–88.CrossRef
go back to reference Yale, P. (1998). From tourist attractions to heritage tourism (2nd ed.). Huntingdon: Elm Publications. Yale, P. (1998). From tourist attractions to heritage tourism (2nd ed.). Huntingdon: Elm Publications.
Metadata
Title
Visitor Attraction Management: Is There Space for New Thinking Despite the Crisis? The Cases of Buckingham Palace and the Museum of Acropolis
Authors
G. Aspridis
L. Sdrolias
Th. Kimeris
D. Kyriakou
I. Grigoriou
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-15859-4_28