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Sales Excellence

Vom Leid- zum Leitthema

  • 01-07-2020
  • Sales & Science
Published in:
Authors
Prof. Dr Andreas Schöler
Barbara Hochbaum
Published in
Sales Excellence | Issue 7-8/2020

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Excerpt

Kundenbeschwerden und Reklamationen sind häufig ein Leidthema in Organisationen. Sie kommen ungeplant, sind wenig steuerbar und verursachen erst einmal viel Arbeit und Stress. Gleichzeitig gilt das Beschwerdemanagement als Königsdisziplin im Kundenbeziehungsmanagement. …

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previous article Vertriebsexzellenz neu denken
next article Den Wandel als Chance sehen
Title
Vom Leid- zum Leitthema
Authors
Prof. Dr Andreas Schöler
Barbara Hochbaum
Publication date
01-07-2020
Publisher
Springer Fachmedien Wiesbaden
Published in
Sales Excellence / Issue 7-8/2020
Print ISSN: 2522-5960
Electronic ISSN: 2522-5979
DOI
https://doi.org/10.1007/s35141-020-0330-x

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