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2016 | OriginalPaper | Chapter

13. WCOM™ Business Process Excellence

Author : Francesco Lecis

Published in: WCOM (World Class Operations Management)

Publisher: Springer International Publishing

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Abstract

In the Continuous Improvement arena for manufacturing companies a new challenge is becoming more and more important to gain sustainable advantages: achieve world class operational level in activities that occur in the offices rather than only in the factories. In fact, why are strategists, methodologists, and the best thinkers and initiators of continuous improvement initiatives—after several generations of programs that ushered in a bona fide second industrial revolution—now concentrating on so-called “knowledge-based” processes?

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Footnotes
1
Performed at process level.
 
2
Muda is a Japanese word meaning waste and is a key concept in the Toyota Production System (TPS) as one of the three types of deviation from optimal allocation of resources (muda, mura, muri).
 
3
Performed at office/area level.
 
4
Kaikaku is a Japanese word that means: Radical change, Transformation, … Revolution.
 
5
In a short period of time the organization of the activities and a reliable agenda are the key of the success.
 
6
‘Do It quickly’ is a possible translation.
 
7
The ASL is a workspace where large groups come together for multi-day events to accelerate decision making, resolve complex business issues and create innovative solutions. The ASL accelerates the way organizations make decisions and solve complex problems through collaborative, innovative approaches, providing a critical differentiator for the firm through our ability to accelerate engagements.
 
8
The romanised term Gemba comes from the Japanese Genba, the real place, the place where things happen, in manufacturing it is the factory floor, in the knowledge based processes is often an office.
 
Metadata
Title
WCOM™ Business Process Excellence
Author
Francesco Lecis
Copyright Year
2016
Book
WCOM (World Class Operations Management)

Print ISBN: 978-3-319-30104-4

Electronic ISBN: 978-3-319-30105-1

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-30105-1_13