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2022 | OriginalPaper | Chapter

What Drives Adoption of E-Services in Russia?

Authors : Elena Dobrolyubova, Alexandra Starostina

Published in: Digital Transformation and Global Society

Publisher: Springer International Publishing

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Abstract

The expectations from digital government transformation are remarkably high, especially in public service delivery. However, the recent research points to the fact that often such impacts are overestimated, and the actual results of public administration digitalization are more modest than expected. One of the reasons for that is insufficient adoption of digital public service delivery channels especially in the countries like Russia where digital by default principle has not been established. The significant variance in regional development makes Russia an interesting case for research and comparison both for developed and developing nations.

This paper aims at identifying the factors influencing citizen adoption of digital public service delivery channels in Russian regions. Based on the review of theoretical and empirical literature, we selected 11 possible factors that could be related to the extent of adoption of electronic public services at the regional level. While statistically significant correlation was found with most variables considered, no such interrelation was confirmed for age and information security risks indicators. The results of regression analysis suggest that quality of public service supply in electronic form, education, and per capita income determine the extent of digital public services adoption.

Our findings demonstrate that social aspects of digital divide are more important than variations in ICT infrastructure development and should be accounted for in the ongoing and future government digital transformation initiatives.

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Title: What Drives Adoption of E-Services in Russia?
Authors: Elena Dobrolyubova
Alexandra Starostina
Publisher: Springer International Publishing
Book: Digital Transformation and Global Society
Print ISBN: 978-3-030-93714-0

Electronic ISBN: 978-3-030-93715-7

Copyright Year: 2022
DOI: https://doi.org/10.1007/978-3-030-93715-7_10

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