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2010 | OriginalPaper | Chapter

What is Business Process Management?

Author : Michael Hammer

Published in: Handbook on Business Process Management 1

Publisher: Springer Berlin Heidelberg

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Abstract

Googling the term “Business Process Management” in May 2008 yields some 6.4 million hits, the great majority of which (based on sampling) seem to concern the so-called BPM software systems. This is ironic and unfortunate, because in fact IT in general, and such BPM systems in particular, is at most a peripheral aspect of Business Process Management. In fact, Business Process Management (BPM) is a comprehensive system for managing and transforming organizational operations, based on what is arguably the first set of new ideas about organizational performance since the Industrial Revolution.

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next chapter Process Management for Knowledge Work
Literature
Deming WE (1953) Statistical techniques in industry. Adv Manage 18(11):8–12
Deming WE (1986) Out of the crisis. MIT Center for Advanced Engineering
Hammer M, Champy J (1993) Reengineering the corporation: A manifesto for business revolution. Harper Collins Publishers
Hammer M (1990) Reengineering work: Don’t automate, obliterate. Harv Bus Rev 68:104–112
Hammer M (2007) The process audit. Harv Bus Rev 85:111–123
Shewhart W (1986) Statistical method from the viewpoint of quality control. Dover Publications, NY
Metadata
Title
What is Business Process Management?
Author
Michael Hammer
Copyright Year
2010
Publisher
Springer Berlin Heidelberg
Book
Handbook on Business Process Management 1

Print ISBN: 978-3-642-00415-5

Electronic ISBN: 978-3-642-00416-2

Copyright Year: 2010

DOI
https://doi.org/10.1007/978-3-642-00416-2_1