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2023 | OriginalPaper | Chapter

What Linguistic Considerations Should Smart Speakers Adopt in Error Notification?

Author : Tomoki Miyamoto

Published in: HCI International 2023 Posters

Publisher: Springer Nature Switzerland

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Abstract

The chapter delves into the crucial role of linguistic considerations in error notifications by smart speakers, highlighting how these factors can influence user psychology and trust. It introduces three experimental frameworks to systematically examine the effects of apologies, asking expressions, and the number of errors on user trust. Additionally, it explores the relationship between the smart speaker's appearance and politeness effects. The preliminary results of the first experiment suggest that the impact of politeness strategies varies depending on the presence of apologies. This research aims to provide practical insights for improving user experiences with smart speakers.
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Metadata
Title
What Linguistic Considerations Should Smart Speakers Adopt in Error Notification?
Author
Tomoki Miyamoto
Copyright Year
2023
Book
HCI International 2023 Posters

Print ISBN: 978-3-031-35988-0

Electronic ISBN: 978-3-031-35989-7

Copyright Year: 2023

DOI
https://doi.org/10.1007/978-3-031-35989-7_81