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2024 | OriginalPaper | Chapter

9. When the Crisis Is Triggered

Authors : Anne Katrine Lund, Mette Refshauge

Published in: Mastering Corporate Communication

Publisher: Springer Nature Switzerland

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Abstract

Crises are inevitable. Their size, cause and origin may vary, but as a professional communicator you must always be ready to deal with any crises—and preferably prevent them from happening in the first place. This chapter zooms in on the key points of attention and theories in relation to the communication management of crises.

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Metadata
Title
When the Crisis Is Triggered
Authors
Anne Katrine Lund
Mette Refshauge
Copyright Year
2024
DOI
https://doi.org/10.1007/978-3-031-50232-3_9