Skip to main content
main-content
Top

Hint

Swipe to navigate through the chapters of this book

2021 | OriginalPaper | Chapter

Whistleblowing in Organisationen: Wenn Mitarbeitende auf Missstände aufmerksam machen

Authors : Alessandra Mazzei, Silvia Ravazzani, Daniel Wolfgruber

Published in: Handbuch Mitarbeiterkommunikation

Publisher: Springer Fachmedien Wiesbaden

share
SHARE

Zusammenfassung

In vielen Fällen sind nur Insider in der Lage, Verfehlungen und Missstände in einer Organisation zu identifizieren. Zumeist sind es Mitarbeitende, die Zeugen von fragwürdigen Handlungen werden und den Mut haben, diese zu melden. Der Beitrag behandelt die Rolle von Whistleblowing für die Prävention aber auch für die Entstehung von Organisationskrisen. Neben Forschungsergebnissen zum Whistleblowing und zu dessen Einflussfaktoren und Auswirkungen, werden Möglichkeiten vorgestellt, wie Whistleblowing formal geregelt werden kann. Zum Abschluss wird das Potenzial von Whistleblowing als Strategie zur Krisenprävention und des Managements von Krisen reflektiert.
Footnotes
1
Die Studie (Mazzei et al. 2017; Mazzei 2018b) wurde vom Center for Employee Relations and Communication @IULM University, als Teil der Studie „Silence and voice in Italian companies. How to prevent employee disengagement“, von Oktober 2016 bis Februar 2017 durchgeführt.
 
2
Die Studie „Employee practices and trends: The state of the art of internal communication in Italian company“ (Mazzei et al. 2018; Mazzei & Quaratino 2020) wurde im Jahr 2018 vom Center for Employee Relations and Communication @IULM University in Kooperation mit dem CCI @Baruch College/CUNY durchgeführt und gefördert vom Department of Business LECB „Carlo A. Ricciardi“ @IULM University.
 
Literature
go back to reference Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage: An integrated approach. Journal of Organizational Effectiveness: People and Performance, 2(1), 7–35. CrossRef Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage: An integrated approach. Journal of Organizational Effectiveness: People and Performance, 2(1), 7–35. CrossRef
go back to reference Barnett, T., Cochran, D. S., & Taylor, G. (1993). The internal disclosure policies of private-sector employers: An initial look at their relationship to employee whistleblowing. Journal of Business Ethics, 12(2), 127–136. CrossRef Barnett, T., Cochran, D. S., & Taylor, G. (1993). The internal disclosure policies of private-sector employers: An initial look at their relationship to employee whistleblowing. Journal of Business Ethics, 12(2), 127–136. CrossRef
go back to reference Brody, R. G., Coulter, J. M., & Mihalek, P. H. (1998). Whistle-blowing: A cross-cultural comparison of ethical perceptions of U.S. and Japanese. American Business Review, 16(2), 14–21. Brody, R. G., Coulter, J. M., & Mihalek, P. H. (1998). Whistle-blowing: A cross-cultural comparison of ethical perceptions of U.S. and Japanese. American Business Review, 16(2), 14–21.
go back to reference Cassematis, P. G., & Wortley, R. (2012). Prediction of whistleblowing or non-reporting observation: The role of personal and situational factors. Journal of Business Ethics, 117(3), 615–634. CrossRef Cassematis, P. G., & Wortley, R. (2012). Prediction of whistleblowing or non-reporting observation: The role of personal and situational factors. Journal of Business Ethics, 117(3), 615–634. CrossRef
go back to reference Chong, B. S., & Lee, C. H. (2009). Crisis management – Dealing with asymmetric information problems. Thunderbird International Business Review, 51(3), 239–248. CrossRef Chong, B. S., & Lee, C. H. (2009). Crisis management – Dealing with asymmetric information problems. Thunderbird International Business Review, 51(3), 239–248. CrossRef
go back to reference Cohen, J. R., & Pant, L. W. (1995). An exploratory examination of international differences in auditors’ ethical perceptions. Behavioral Research in Accounting, 7, 37–64. Cohen, J. R., & Pant, L. W. (1995). An exploratory examination of international differences in auditors’ ethical perceptions. Behavioral Research in Accounting, 7, 37–64.
go back to reference Cornelissen, J. (2017). Corporate communication (5. Aufl.). London: Sage. Cornelissen, J. (2017). Corporate communication (5. Aufl.). London: Sage.
go back to reference Demir, I. (2013). Whistle blowers. In K. B. Penuel, M. Statler & R. Hagen (Hrsg.), Encyclopedia of crisis management (Bd. 1, S. 997–999). Thousand Oaks: Sage. Demir, I. (2013). Whistle blowers. In K. B. Penuel, M. Statler & R. Hagen (Hrsg.), Encyclopedia of crisis management (Bd. 1, S. 997–999). Thousand Oaks: Sage.
go back to reference Frandsen, F., & Johansen, W. (2017). Organizational crisis communication: A multivocal approach. Thousand Oaks: Sage. Frandsen, F., & Johansen, W. (2017). Organizational crisis communication: A multivocal approach. Thousand Oaks: Sage.
go back to reference Frandsen, F., Johansen, W., & Mazzei, A. (2013). Whistleblowing. An emergent aspect of internal crisis management and crisis communication in Italy and Denmark. In Proceedings of the 3rd International Conference on Crisis Communication, Oct. 2–5, Erfurt, Germany. Frandsen, F., Johansen, W., & Mazzei, A. (2013). Whistleblowing. An emergent aspect of internal crisis management and crisis communication in Italy and Denmark. In Proceedings of the 3rd International Conference on Crisis Communication, Oct. 2–5, Erfurt, Germany.
go back to reference Hassink, H., de Vries, M., & Bollen, L. (2007). A content analysis of whistleblowing policies of leading european companies. Journal of Business Ethics, 75, 25–44. CrossRef Hassink, H., de Vries, M., & Bollen, L. (2007). A content analysis of whistleblowing policies of leading european companies. Journal of Business Ethics, 75, 25–44. CrossRef
go back to reference Heide, M., & Simonsson, C. (2011). Putting coworkers in the limelight: New challenges for communication professionals. International Journal of Strategic Communication, 5(4), 201–220. CrossRef Heide, M., & Simonsson, C. (2011). Putting coworkers in the limelight: New challenges for communication professionals. International Journal of Strategic Communication, 5(4), 201–220. CrossRef
go back to reference Jung, T., Graeff, R., & Shim, W. (2011). Good for Samsung is good for Korea: Image restoration strategies used by Samsung after a whistle-blowing corruption scandal. The Open Communication Journal, 5, 23–28. CrossRef Jung, T., Graeff, R., & Shim, W. (2011). Good for Samsung is good for Korea: Image restoration strategies used by Samsung after a whistle-blowing corruption scandal. The Open Communication Journal, 5, 23–28. CrossRef
go back to reference Kassing, J. W. (2011). Stressing out about dissent: Examining the relationship between coping strategies and dissent expression. Communication Research Reports, 28(3), 225–234. CrossRef Kassing, J. W. (2011). Stressing out about dissent: Examining the relationship between coping strategies and dissent expression. Communication Research Reports, 28(3), 225–234. CrossRef
go back to reference Keenan, J. P. (2002). Comparing Indian and American managers on whistleblowing. Employee Responsibilities & Rights Journal, 14(2/3), 79–89. CrossRef Keenan, J. P. (2002). Comparing Indian and American managers on whistleblowing. Employee Responsibilities & Rights Journal, 14(2/3), 79–89. CrossRef
go back to reference Keenan, J. P. (2007). Comparing Chinese and American managers on whistleblowing. Employee Responsibilities & Rights Journal, 19(2), 85–94. CrossRef Keenan, J. P. (2007). Comparing Chinese and American managers on whistleblowing. Employee Responsibilities & Rights Journal, 19(2), 85–94. CrossRef
go back to reference Kim, J. N., & Grunig, E. J. (2011). Problem solving and communicative action: A situational theory of problem solving. Journal of Communication, 61(1), 120–149. CrossRef Kim, J. N., & Grunig, E. J. (2011). Problem solving and communicative action: A situational theory of problem solving. Journal of Communication, 61(1), 120–149. CrossRef
go back to reference Leary, E., & Diers, D. (2013). The silence of the unblown whistle: The Nevada hepatitis C public health crisis. Yale Journal of Biological Medicine, 86(1), 79–87. Leary, E., & Diers, D. (2013). The silence of the unblown whistle: The Nevada hepatitis C public health crisis. Yale Journal of Biological Medicine, 86(1), 79–87.
go back to reference Lewis, D. (2006). The contents of whistleblowing/confidential reporting procedures in the UK: Some lessons from empirical research. Employee Relations, 28(1), 76–86. CrossRef Lewis, D. (2006). The contents of whistleblowing/confidential reporting procedures in the UK: Some lessons from empirical research. Employee Relations, 28(1), 76–86. CrossRef
go back to reference Mazzei, A. (2010). Promoting active communication behaviours through internal communication. Corporate Communications: An International Journal, 15(3), 221–234. CrossRef Mazzei, A. (2010). Promoting active communication behaviours through internal communication. Corporate Communications: An International Journal, 15(3), 221–234. CrossRef
go back to reference Mazzei, A. (2014). Internal communication for employee enablement: Strategies in American and Italian companies. Corporate Communications: An International Journal, 19(1), 82–95. CrossRef Mazzei, A. (2014). Internal communication for employee enablement: Strategies in American and Italian companies. Corporate Communications: An International Journal, 19(1), 82–95. CrossRef
go back to reference Mazzei, A. (2015). La comunicazione difficile: voce, silenzio, dissenso e whistleblowing. In A. Mazzei (Hrsg.), Strategia e management della Comunicazione d’impresa (S. 117–136). Mailand: FrancoAngeli. Mazzei, A. (2015). La comunicazione difficile: voce, silenzio, dissenso e whistleblowing. In A. Mazzei (Hrsg.), Strategia e management della Comunicazione d’impresa (S. 117–136). Mailand: FrancoAngeli.
go back to reference Mazzei, A. (2018a). Employee engagement. In R. L. Heath & W. Johansen (Hrsg.), International encyclopedia of strategic communication (S. 557–562). Hoboken: Wiley. Mazzei, A. (2018a). Employee engagement. In R. L. Heath & W. Johansen (Hrsg.), International encyclopedia of strategic communication (S. 557–562). Hoboken: Wiley.
go back to reference Mazzei, A. (2018b). Engagement e disengagement dei collaboratori. Comunicazione interna e valorizzazione delle risorse umane per un contesto di voce. Mailand: FrancoAngeli. Mazzei, A. (2018b). Engagement e disengagement dei collaboratori. Comunicazione interna e valorizzazione delle risorse umane per un contesto di voce. Mailand: FrancoAngeli.
go back to reference Mazzei, A., & Quaratino, L. (2020). Rapporto sulla comunicazione interna nelle aziende italiane. Comunicazione e relazioni organizzative per il vantaggio competivo. Mailand: FrancoAngeli. Mazzei, A., & Quaratino, L. (2020). Rapporto sulla comunicazione interna nelle aziende italiane. Comunicazione e relazioni organizzative per il vantaggio competivo. Mailand: FrancoAngeli.
go back to reference Mazzei, A., Quaratino, L., Ravazzani, S., Butera, A., Fisichella, C., & Pedrazzini, V. (2017). Employee engagement and disengagement: The role of employee voice approaches, organizational justice climate, and HRM. In Proceedings of the CCI Conference on Corporate Communication 2017, June 6–9, New York, NY. Mazzei, A., Quaratino, L., Ravazzani, S., Butera, A., Fisichella, C., & Pedrazzini, V. (2017). Employee engagement and disengagement: The role of employee voice approaches, organizational justice climate, and HRM. In Proceedings of the CCI Conference on Corporate Communication 2017, June 6–9, New York, NY.
go back to reference Mazzei, A., Butera, A., & Pedrazzini, V. (2018). Employee communication practices and trends. A comparison of previous studies and possible advancement. In Proceedings of the CCI Conference on Corporate Communication 2018, May 29-June 1, New York, NY. Mazzei, A., Butera, A., & Pedrazzini, V. (2018). Employee communication practices and trends. A comparison of previous studies and possible advancement. In Proceedings of the CCI Conference on Corporate Communication 2018, May 29-June 1, New York, NY.
go back to reference Miceli, M. P., Near, J. P., & Dworking, T. M. (2008). Whistleblowing in organizations. New York: Routledge. Miceli, M. P., Near, J. P., & Dworking, T. M. (2008). Whistleblowing in organizations. New York: Routledge.
go back to reference Millar, D. P. (2004). Exposing the errors: An examination of the nature of organizational crises. In D. P. Millar & R. L. Heath (Hrsg.), Responding to crisis. A rhetorical approach to crisis communication (S. 19–32). Mahwah: Lawrence Erlbaum. Millar, D. P. (2004). Exposing the errors: An examination of the nature of organizational crises. In D. P. Millar & R. L. Heath (Hrsg.), Responding to crisis. A rhetorical approach to crisis communication (S. 19–32). Mahwah: Lawrence Erlbaum.
go back to reference Moberly, R., & Wylie, L. E. (2011). An empirical study of whistleblower policies in United States corporate codes of ethics. In D. Lewis & W. Vandekerckhove (Hrsg.), Whistleblowing and democratic values (S. 27–55). London: The International Whistleblowing Research Network. Moberly, R., & Wylie, L. E. (2011). An empirical study of whistleblower policies in United States corporate codes of ethics. In D. Lewis & W. Vandekerckhove (Hrsg.), Whistleblowing and democratic values (S. 27–55). London: The International Whistleblowing Research Network.
go back to reference Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706–725. CrossRef Morrison, E. W., & Milliken, F. J. (2000). Organizational silence: A barrier to change and development in a pluralistic world. Academy of Management Review, 25(4), 706–725. CrossRef
go back to reference Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. The Academy of Management Annals, 3(1), 373–412. CrossRef Morrison, E. W. (2011). Employee voice behavior: Integration and directions for future research. The Academy of Management Annals, 3(1), 373–412. CrossRef
go back to reference Near, J. P., & Miceli, M. P. (1985). Organizational dissidence: The case of whistle-blowing. Journal of Business Ethics, 4(1), 1–16. CrossRef Near, J. P., & Miceli, M. P. (1985). Organizational dissidence: The case of whistle-blowing. Journal of Business Ethics, 4(1), 1–16. CrossRef
go back to reference Near, J. P., & Miceli, M. P. (1995). Effective whistleblowing. Academy of Management Review, 20(3), 679–708. Near, J. P., & Miceli, M. P. (1995). Effective whistleblowing. Academy of Management Review, 20(3), 679–708.
go back to reference Park, C., & Keil, M. (2009). Organizational silence and whistle-blowing on IT projects: An integrated model. Decision Sciences, 40(4), 901–918. CrossRef Park, C., & Keil, M. (2009). Organizational silence and whistle-blowing on IT projects: An integrated model. Decision Sciences, 40(4), 901–918. CrossRef
go back to reference Park, H., Blenkinsopp, J., Oktem, M. M., & Omurgonulsen, U. (2008). Cultural orientation and attitudes toward different forms of whistleblowing: A comparison of South Korea, Turkey, and the U.K. Journal of Business Ethics, 82( 4), 929–939. CrossRef Park, H., Blenkinsopp, J., Oktem, M. M., & Omurgonulsen, U. (2008). Cultural orientation and attitudes toward different forms of whistleblowing: A comparison of South Korea, Turkey, and the U.K. Journal of Business Ethics, 82( 4), 929–939. CrossRef
go back to reference Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331–369. CrossRef Pinder, C. C., & Harlos, K. P. (2001). Employee silence: Quiescence and acquiescence as responses to perceived injustice. Research in Personnel and Human Resources Management, 20, 331–369. CrossRef
go back to reference Ravazzani, S., & Mazzei, A. (2017). Employee anonymous online dissent: Dynamics and ethical challenges for employees, targeted organisations, online outlets, and audiences. Business Ethics Quarterly, 28(2), 175–201. CrossRef Ravazzani, S., & Mazzei, A. (2017). Employee anonymous online dissent: Dynamics and ethical challenges for employees, targeted organisations, online outlets, and audiences. Business Ethics Quarterly, 28(2), 175–201. CrossRef
go back to reference Ross, D. L., & Benson, J. A. (1995). Cultural change in ethical redemption: A corporate case study. Journal of Business Communication, 32(4), 345–362. CrossRef Ross, D. L., & Benson, J. A. (1995). Cultural change in ethical redemption: A corporate case study. Journal of Business Communication, 32(4), 345–362. CrossRef
go back to reference Schmidt, M. (2005). „Whistle blowing“ regulation and accounting standards enforcement in Germany and Europe – An economic perspective. International Review of Law and Economics, 25, 143–168. CrossRef Schmidt, M. (2005). „Whistle blowing“ regulation and accounting standards enforcement in Germany and Europe – An economic perspective. International Review of Law and Economics, 25, 143–168. CrossRef
go back to reference Schultz, H. B., & Werner, A. (2011). Reputation and ethics management. In P. S. Nel, A. Werner, P. Poisat, H. B. Schultz, T. Sono, P. du Plessis & T. Ngalo (Hrsg.), Human resources management (8. Aufl.). Cape Town: Oxford University Press Southern Africa. Schultz, H. B., & Werner, A. (2011). Reputation and ethics management. In P. S. Nel, A. Werner, P. Poisat, H. B. Schultz, T. Sono, P. du Plessis & T. Ngalo (Hrsg.), Human resources management (8. Aufl.). Cape Town: Oxford University Press Southern Africa.
go back to reference Schultz, J. J. J., Johnson, D. A., Morris, D., & Dyrnes, S. (1993). An investigation of the reporting of questionable acts in an international setting. Journal of Accounting Research, 31, 75–103. CrossRef Schultz, J. J. J., Johnson, D. A., Morris, D., & Dyrnes, S. (1993). An investigation of the reporting of questionable acts in an international setting. Journal of Accounting Research, 31, 75–103. CrossRef
go back to reference Shaia, J. S., & Gonzenbach, W. J. (2007). Communications with management in times of difficulty and crisis: Silence explained. International Journal of Strategic Communication, 1(3), 139–150. CrossRef Shaia, J. S., & Gonzenbach, W. J. (2007). Communications with management in times of difficulty and crisis: Silence explained. International Journal of Strategic Communication, 1(3), 139–150. CrossRef
go back to reference Sims, R. L., & Keenan, J. P. (1999). A cross-cultural comparison of managers’ whistleblowing tendencies. International Journal of Value-Based Management, 12(2), 137–151. CrossRef Sims, R. L., & Keenan, J. P. (1999). A cross-cultural comparison of managers’ whistleblowing tendencies. International Journal of Value-Based Management, 12(2), 137–151. CrossRef
go back to reference Skivenes, M., & Trygstad, S. C. (2010). When whistle-blowing works: The Norwegian case. Human Relations, 63(7), 1071–1097. CrossRef Skivenes, M., & Trygstad, S. C. (2010). When whistle-blowing works: The Norwegian case. Human Relations, 63(7), 1071–1097. CrossRef
go back to reference Tavakoli, A. A., Keenan, J. P., & Crnjak-Karanovic, B. B. (2003). Culture and whistleblowing. An empirical study of Croatian and United States managers Utilizing Hofstede’s cultural dimensions. Journal of Business Ethics, 43(1/2), 49–64. CrossRef Tavakoli, A. A., Keenan, J. P., & Crnjak-Karanovic, B. B. (2003). Culture and whistleblowing. An empirical study of Croatian and United States managers Utilizing Hofstede’s cultural dimensions. Journal of Business Ethics, 43(1/2), 49–64. CrossRef
go back to reference Vandekerckhove, W. (2006). Whistleblowing and organizational social responsibility: A global assessment. Hampshire: Ashgate. Vandekerckhove, W. (2006). Whistleblowing and organizational social responsibility: A global assessment. Hampshire: Ashgate.
go back to reference Vandekerckhove, W., & Commers, R. M. S. (2004). Whistle blowing and rational loyalty. Journal of Business Ethics, 53, 225–233. CrossRef Vandekerckhove, W., & Commers, R. M. S. (2004). Whistle blowing and rational loyalty. Journal of Business Ethics, 53, 225–233. CrossRef
go back to reference Vandekerckhove, W., & Lewis, D. (2012). The content of whistleblowing procedures: A critical review of recent official guidelines. Journal of Business Ethics, 108(2), 253–264. CrossRef Vandekerckhove, W., & Lewis, D. (2012). The content of whistleblowing procedures: A critical review of recent official guidelines. Journal of Business Ethics, 108(2), 253–264. CrossRef
go back to reference Vinten, G. (1993). Whistleblowing on crises and disasters. Journal of Contingencies and Crisis Management, 1(2), 101–110. CrossRef Vinten, G. (1993). Whistleblowing on crises and disasters. Journal of Contingencies and Crisis Management, 1(2), 101–110. CrossRef
go back to reference Zerfass, A., & Franke, N. (2013). Enabling, advising, supporting, executing: A theoretical framework for internal communication consulting within organizations. International Journal of Strategic Communication, 7(2), 118–135. CrossRef Zerfass, A., & Franke, N. (2013). Enabling, advising, supporting, executing: A theoretical framework for internal communication consulting within organizations. International Journal of Strategic Communication, 7(2), 118–135. CrossRef
Metadata
Title
Whistleblowing in Organisationen: Wenn Mitarbeitende auf Missstände aufmerksam machen
Authors
Alessandra Mazzei
Silvia Ravazzani
Daniel Wolfgruber
Copyright Year
2021
DOI
https://doi.org/10.1007/978-3-658-23152-1_28