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2010 | OriginalPaper | Chapter

Workforce Analytics for the Services Economy

Authors : Aleksandra Mojsilović, Daniel Connors

Published in: Handbook of Service Science

Publisher: Springer US

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Abstract

Central to the notion of services operation are concepts of labor and people – the deployment of knowledge, skills, and competences that one person or organization has for the benefit of another. In the new economics of services, the ability to manage skills and resources more effectively and efficiently is becoming the critical driver of success for any organization.

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Metadata
Title
Workforce Analytics for the Services Economy
Authors
Aleksandra Mojsilović
Daniel Connors
Copyright Year
2010
Publisher
Springer US
Book
Handbook of Service Science

Print ISBN: 978-1-4419-1627-3

Electronic ISBN: 978-1-4419-1628-0

Copyright Year: 2010

DOI
https://doi.org/10.1007/978-1-4419-1628-0_19