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14. Zukunft der digitalen B2B-Kommunikation

  • 2019
  • OriginalPaper
  • Chapter
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Zusammenfassung

Die Entwicklung der Kommunikation war in den vergangenen Jahren rasant und disruptiv. Während noch vor einigen Jahren viele Unternehmen davon ausgingen, dass klassische Anzeigen ausreichen, um Kunden zu erreichen, hat sich die Situation heute völlig verändert. Erfolgreiches Customer Experience Management umfasst inzwischen alle oder zumindest zahlreiche Touchpoints entlang der Customer Journey.

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Title
Zukunft der digitalen B2B-Kommunikation
Author
Michael C. Schmitt
Copyright Year
2019
DOI
https://doi.org/10.1007/978-3-658-14213-1_14