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Über dieses Buch

How an organization manages its information is arguably the most important skill in today’s dynamic and hyper-competitive environment. In Enterprise Information Management, editor Paul Baan and a team of expert contributors present a holistic approach to EIM, with an emphasis on action-oriented decision making. The authors demonstrate that EIM must be promoted from the top down, in order to ensure that the entire organization is committed to establishing and supporting the systems and processes designed to capture, store, analyze, and disseminate information. They identify three key “pillars” of applications: (1) business intelligence (the information and knowledge management process itself); (2) enterprise content management (company-wide management of unstructured information, including document management, digital asset management, records management, and web content management); and (3) enterprise search (using electronic tools to retrieve information from databases, file systems, and legacy systems).

The authors explore EIM from economic and socio-psychological perspectives, considering the “ROI” (return on information) of IT and related technological investments, and the cultural and behavioral aspects through which people and machines interact. Illustrating concepts through case examples, the authors provide a variety of tools for managers to assess and improve the effectiveness of their EIM infrastructure, considering its implications for customer and client relations, process and system improvements, product and service innovations, and financial performance.



Chapter 1. Information Productivity: An Introduction to Enterprise Information Management

At first, it may seem like a rather straightforward question. How productive is the information within your organization? But over the years we learned that the answer to this question is far from obvious. The problems that arise when trying to answer this question are illustrative of the state of the current IT industry. IT is supposed to stand for Information Technology, but in fact is much more about technology then it is about information.
Paul Baan, Robbert Homburg

Chapter 2. The Importance of an Enterprise Information Management Strategy

In today’s world it is difficult for organizations to keep up with the continuously changing market demands. The consumer is an individual and wants a personalized service. Customer loyalty is much harder to keep. This creates a tremendous ­challenge for organizations to keep existing customers and attract new ones. Developments in social media, the exponential growth of data, ever-changing laws and regulations, and the enormous amount of touch points (channels) are examples of the ­continuously changing environment for organizations. Organizations must make choices and not jump on every new development without first mapping the consequences. This requires leadership and the ability to make choices and to ­underpin these choices. These choices and the underpinning are part of an organization’s strategy (Fig. 2.1).
John Septer

Chapter 3. Enterprise Information Management (EIM)

This chapter discusses the possibilities of obtaining new insights based on the same data and information using business intelligence, enterprise content management, and enterprise search.
Anja van der Lans, Peter van Til

Chapter 4. Business Process Management (BPM): The Information Loop

Now that we live in an age in which cocreation is taken seriously, entrepreneurs must focus and anticipate, or they will go under. Organizations, within or outside their own chain, work together for products and services, subsequently find an appropriate business model, and offer their products on the market. This does not take a year of preparation. This may be done in months or, if possible, even weeks.
Anja van der Lans

Chapter 5. Enterprise Content Management (ECM): The Unstructured Part

This chapter on enterprise content management (ECM) explains the meaning of this concept and describes the types of ECM solutions and the forms in which the information lifecycle occurs in these solutions. It also looks at how the enterprise information management (EIM) maturity model is used in ECM.
Anja van der Lans

Chapter 6. Business Intelligence: The Structured Part

This chapter on business intelligence (BI) investigates the possibilities that BI offers to meet information needs that arise in the pursuit of different business aims.
Peter van Til

Chapter 7. Enterprise Search and Retrieval (ESR): The Binding Factor

This chapter on enterprise search and retrieval (ESR) discusses the capabilities of search engines to process content but also people’s ability to find what they are looking for. Both the state of technology as well as psychological aspects play a role in this.
Anja van der Lans


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