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Über dieses Buch

Are you an IT professional involved in deploying the iPhone and or iPad in your company or organization? Do you have fellow employees who are eager to use their iPhones and iPads for work? Then this is the book for you. Enterprise iPhone and iPad Administrator's Guide provides step-by-step instructions on how to deploy and integrate the iPhone within a range of professional environments—from large businesses and educational institutions to medium-sized offices. This book ensures that the process is achieved in a streamlined, efficient, and cost-effective manner.

The guide begins with an introduction to basic deployment concerns, then moves into actual methods and tools that you can use to streamline the deployment process. Next, an in-depth discussion of configuration and provisional profiles helps you deliver solid device setup, security, and adherence to organization policies. Finally, you'll learn how to use existing help desk teams to provide effective user support. Also included is coverage of the latest iPhone- and iPad-specific enterprise technologies (such as push notification and calendaring tools) as well as internal iPhone and iPad applications and web-based solutions for businesses.

Inhaltsverzeichnis

Frontmatter

Chapter 1. The Inevitability of the iPhone in the Enterprise

Practically every conversation about integrating Mac OS X into enterprise environments tends to include the iPhone (Figure 1–1). iPhones are cool, feature rich, extensible, and can integrate with practically any existing enterprise solution. The iPhone also has many features developed almost specifically for satisfying the needs of large organizations, most notably its capability to integrate into Microsoft Exchange Server. Although the iPhone can also be used to support other messaging solutions, its native Exchange support provides seamless integration without requiring third-party software. Many of the policies that you use to manage devices via Exchange also function on the iPhone, making it a complement to many an existing mobile device paradigm.
Charles Edge

Chapter 2. Purchasing and Activating

One of the most frustrating aspects of deploying a large fleet of iOS-based devices is just getting them all set up and configured. As mentioned in Chapter 1, this involves configuring the device with each setting for the user, installing the applications, and configuring each of those with the settings required. Before you can do any of this, you must first plug each device into iTunes and activate it. And before you can do that, you have to buy the devices.
Charles Edge

Chapter 3. Applying Basic Configurations to Mobile Devices

Before you can start to mass-deploy a device and manage it with policies, you need to understand how various settings will impact the device and how to set those same settings manually. Several policies can be manually configured for the iPad, iPhone, and iPod Touch that affect the security of the devices and the experience that end users will have with them. These devices also have basic configuration choices, which are not policy based, that you can set to make them easier to work with based on the logic of your organization.
Charles Edge

Chapter 4. Integrating with Groupware

Everyone loves their iPhone. Most recently, everyone seems to also love their iPad. Many an executive will attend a meeting with an iPad rather than a notebook, something frowned upon with laptops before the advent of the tablet. It seems you cannot have a conversation about how to integrate Apple’s mobile devices without discussing how those devices will integrate with the messaging and groupware platform of the organization.
Charles Edge

Chapter 5. Working with Documents and Files

As the iPad ekes its way into businesses, we’re starting to hear a very common question: How do I access my files on the server? Apple does not yet have a standard file-sharing scenario that they expect users to use, but the closest thing it in the minds of Apple tends to be MobileMe, which we will cover later in this chapter. MobileMe is a good way to test moving data around and interacting with files in a lab or in a pilot. However, MobileMe will be cumbersome in an enterprise context given that it is a singleuser environment. Therefore, we cover MobileMe with the assumption that most environments will outgrow the options available and move into something else very quickly.
Charles Edge

Chapter 6. Remote Access for iOS

In Chapter 3, you took a look at integrating iOS-based devices with your wireless network and some tasks you might perform when those devices are on your network. In this chapter, you’re going to look at strategies for remotely accessing your network and then learn how to accomplish such a lofty goal while maintaining a maximum level of security.
Charles Edge

Chapter 7. Developing In-House Applications

Developing iPhone applications is a very large topic, much larger than we can cover in one chapter of a book, given that Apress has a number of books dedicated to this topic (a list is provided at the end of this chapter). However, we can look at creating some very simple applications based on templates and therefore lay the groundwork for more complicated development in the future.
Charles Edge

Chapter 8. Building Configuration Profiles

In earlier chapters, we looked into how to set up the iPhone to connect to common services that your organization may already have. However, if you’ve got a project where you need to deploy 100, 1,000, or 10,000 of these little buggers, then you’re going to want the setup for each iOS device to be as automated as possible. In order to streamline deployment, Apple has developed the iPhone Configuration Utility, accessible at www.apple.com/support/iphone/enterprise/. Once this utility is installed, you can begin to build your configuration profiles.
Charles Edge

Chapter 9. Mass-Deploying Devices

At this point, you have spent a large part of the book learning how to perform tasks on iOS-based devices, interconnect those devices to other systems, and even perform a little light software development. In Chapter 8, you created a profile by using the iPhone Configuration Utility. In this chapter, you will take those profiles and deploy them to actual mobile devices, allowing for your initial pilot and/or deployment to occur.
Charles Edge

Chapter 10. Leveraging Third-Party Solutions for Productivity

The modern operating system comes with a lot of features that often go unnoticed. These range from calculators to text editing tools, to clients for logging onto file servers, to games to help while away the time, while you’re waiting for that flight. But iOS is meant to be simple. As such, it doesn’t come with a lot of applications, by default.
Charles Edge

Chapter 11. Developing A Program For Support

The iPhone, iPad and iPod Touch are very limited operating environments. Users and applications are sandboxed into restricted environments, where little damage can be done to the devices other than physically breaking them. Applications also can do little harm to the device because they are reviewed by Apple before being made available on the App Store. Therefore, the validation, configuration, and documentation of the platform, which we covered throughout the first ten chapters of this book, becomes the first step that an Information Technology department will undertake with regard to these devices.
Charles Edge

Backmatter

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