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Erschienen in:
Data Visualization in Hybrid Space—Constraints and Opportunities for Design Kapitel lesen Erstes Kapitel lesen

2023 | OriginalPaper | Buchkapitel

Evaluating Usability of Mobile Financial Applications Used in Bangladesh

verfasst von : Moumita Bhowmik, Fardeen Ashraf, Tashfia Fatema, Faria Habib, Md Lutful Kabir, Iyolita Islam, Muhammad Nazrul Islam

Erschienen in: Advances in Design and Digital Communication III

Verlag: Springer Nature Switzerland

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Abstract

Mobile Financial Services (MFS) allows consumers to conduct financial transactions using their mobile devices. In Bangladesh, most of the population uses mobile phones whereas most of them are digitally illiterate. So, the objective of this research was to evaluate the usability of existing MFS applications. To attain this objective, the six most extensively used mobile banking applications in Bangladesh (bKash, Nagad, Rocket, SureCash, Upay, and Tap) were selected, and they were evaluated using Bertini et al.’s heuristics and user study. As the outcome, four issues are found to be widespread, while there are unique usability issues with each programme. Five major sections were created out of all the identified issues, and each section’s design issues were solved. Finally, the evaluation’s findings were used to create the design requirements for each application.

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Vorheriges Kapitel Towards Designing Intuitive Mobile UIs Considering Tapping Behaviour of Elderly Users
Nächstes Kapitel Interface Design of a Mobile Application Oriented to Packaging Sustainability
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Metadaten
Titel
Evaluating Usability of Mobile Financial Applications Used in Bangladesh
verfasst von
Moumita Bhowmik
Fardeen Ashraf
Tashfia Fatema
Faria Habib
Md Lutful Kabir
Iyolita Islam
Muhammad Nazrul Islam
Copyright-Jahr
2023
Buch
Advances in Design and Digital Communication III

Print ISBN: 978-3-031-20363-3

Electronic ISBN: 978-3-031-20364-0

Copyright-Jahr: 2023

DOI
https://doi.org/10.1007/978-3-031-20364-0_15