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2021 | OriginalPaper | Buchkapitel

Exploring Dynamic Capabilities to Facilitate a Smoother Transition from Servitization to Digital Servitization: A Theoretical Framework

verfasst von : Luna Leoni, Koteshwar Chirumalla

Erschienen in: The Palgrave Handbook of Servitization

Verlag: Springer International Publishing

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Abstract

Dieses Kapitel vertieft den strategischen Wandel von traditioneller Servitisierung hin zu digitaler Servitisierung und unterstreicht die entscheidende Rolle dynamischer Fähigkeiten (DCs) bei der Erleichterung dieses Übergangs. Es präsentiert einen theoretischen Rahmen, der 22 Mikrofundamente für die Erfassung, Erfassung und Neukonfiguration von Fähigkeiten identifiziert, die für Hersteller, die digitale Technologien nutzen wollen, um fortschrittliche Dienstleistungen anzubieten, unverzichtbar sind. Durch den Vergleich von DCs sowohl für die Servitisierung als auch für die digitale Servitisierung bietet das Kapitel wertvolle Einblicke in die spezifischen Aktivitäten und Schlüsselfaktoren, die für eine erfolgreiche Transformation erforderlich sind. Die Studie betont die Notwendigkeit für Unternehmen, Kompetenzen in den Bereichen Datenverwertung, agile Prozesse und Ökosystemmanagement zu entwickeln, um im digitalen Servicezeitalter erfolgreich zu sein. Die theoretischen Beiträge und praktischen Implikationen machen dieses Kapitel zu einem Pflichtlektüre für Fachleute, die digitale Servicestrategien in ihren Organisationen verstehen und umsetzen wollen.

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Titel: Exploring Dynamic Capabilities to Facilitate a Smoother Transition from Servitization to Digital Servitization: A Theoretical Framework
verfasst von: Luna Leoni
Koteshwar Chirumalla
Verlag: Springer International Publishing
Buch: The Palgrave Handbook of Servitization
Print ISBN: 978-3-030-75770-0

Electronic ISBN: 978-3-030-75771-7

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-75771-7_11