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2019 | OriginalPaper | Buchkapitel

Exploring New Usages of Journey Maps: Introducing the Pedagogical and the Project Planning Journey Maps

verfasst von : Isabelle Sperano, Jacynthe Roberge, Pierre Bénech, Jana Trgalova, Robert Andruchow

Erschienen in: Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

Verlag: Springer International Publishing

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Abstract

Journey maps are graphical and textual representations that intend to outline an experience over time with a product, a system or a service (Kalbach 2016). In this article, we first describe how this visualization tool is used in interaction design. Secondly, through two case studies, we describe two innovative ways of using this tool. In the first case study, we present the pedagogical journey map, a journey mapping approach meant to be used by teachers as a collaborative design tool to support the creation of pedagogical activities. In the second case study, we introduce the project planning journey map, used as both a prospective and retrospective project planning tool to help student designers plan and reflect on their design process. This paper is meant to support the use of the journey map as a prospective design method by academics and practitioners (from fields such as interaction design, user experience design, prospective ergonomics, education, and engineering) addressing issues related to the design of innovative products and services.

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Nächstes Kapitel Evaluating Users’ Creativity for Service and Needs Identification in the Field of Emerging Technologies: A Comparison of Two Methods and Two Production Conditions

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Titel: Exploring New Usages of Journey Maps: Introducing the Pedagogical and the Project Planning Journey Maps
verfasst von: Isabelle Sperano
Jacynthe Roberge
Pierre Bénech
Jana Trgalova
Robert Andruchow
Verlag: Springer International Publishing
Buch: Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)
Print ISBN: 978-3-319-96070-8

Electronic ISBN: 978-3-319-96071-5

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-319-96071-5_99

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