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Information Systems Frontiers
Erschienen in: Information Systems Frontiers 1/2020

31.05.2018

Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model

verfasst von: Carlos Tam, Diogo Santos, Tiago Oliveira

Erschienen in: Information Systems Frontiers | Ausgabe 1/2020

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Abstract

The use of mobile applications (apps) has been growing in the world of technology, a phenomenon related to the increasing number of smartphone users. Even though the mobile apps market is huge, few studies have been made on what makes individuals continue to use a mobile app or stop using it. This study aims to uncover the factors that underlie the continuance intention to use mobile apps, addressing two theoretical models: Expectation confirmation model (ECM) and the extended unified theory of acceptance and use of technology (UTAUT2). A total of 304 questionnaires were collected by survey to test the theoretical framework proposal, using structural equation modelling (SEM). Our findings indicate that the most important drivers of continuance intention of mobile apps are satisfaction, habit, performance expectancy, and effort expectancy.
Vorheriger Artikel Benchmarking Methodology for Information Security Policy (BMISP): Artifact Development and Evaluation
Nächster Artikel Ubiquitous Computing Capabilities and User-System Interaction Readiness: An Activity Perspective

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Metadaten
Titel
Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model
verfasst von
Carlos Tam
Diogo Santos
Tiago Oliveira
Publikationsdatum
31.05.2018
Verlag
Springer US
Erschienen in
Information Systems Frontiers / Ausgabe 1/2020
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-018-9864-5

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