Software Process Improvement (SPI) is always included as a necessary activity in IT organizations that give importance to the process, as it has been proven from its application in many organizations that good process will likely bring good product and project performance. While performing under SPI, knowledge usually occurs from different sources, in different formats and from different activities. Therefore, managing knowledge is a challenging issue for software organizations. This paper presents an Extended Knowledge Management Capability Model (EKMCM) for SPI, focusing on the Supplier Agreement Management (SAM) Process Area of CMMI. The proposed EKMCM is a set of defined processes classified into five levels integrating three aspects: the knowledge management process, human resource development and the use of IT to support the process. The proposed EKMCM model can be applied in other CMMI processes. Organizations may choose to perform at any knowledge management level according to their readiness.
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- Extended Knowledge Management Capability Model for Software Process Improvement
- Springer Berlin Heidelberg
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