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Institutions of higher education have increasing turned to web portals as a way to connect with students. These portals are designed to provide students a centralized point of access to information and services. In spite of the efforts put into developing and maintaining these portals, their use by students can be disappointing. The study described in this paper examines factors influencing the acceptance and use of academic intranet portals by university students. The research uses as its theoretical basis the technology acceptance model (TAM), one of the most widely accepted information technology utilization models from information systems literature. Two additional constructs, compatibility and enjoyment were added to the model to determine if an expanded model would better characterize user acceptance and use. A survey administered to 709 university students was analyzed using confirmatory factor analysis and structural equation modeling. The data indicated that ease of use, perceived usefulness, and attitude from the basic TAM model all contributed significantly to explaining intention and usage of the portal. In addition, the integration of enjoyment as a construct was found to improve the fit of the model. Weak measurement properties precluded the analysis of the compatibility construct. The paper includes discussion of practical and academic implications of the research.
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- Factors influencing student acceptance and use of academic portals
- Springer US
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