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Erschienen in:
2012 | OriginalPaper | Buchkapitel
Field-Force Enablement in Australian Asset Management Organisations—A Complete Study
verfasst von : Jing Gao, Andy Koronios
Erschienen in: Engineering Asset Management and Infrastructure Sustainability
Verlag: Springer London
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Abstract
This research has investigated a broad range of issues associated with the use of mobile information systems for field-force enablement in Australian utility companies. In particular, special consideration has been given to the existing infrastructure, business processes and information systems used in the participating organisations to support its field workers. This research has used a Technology, Organisation and People (TOP) multi-perspective model to conduct five case studies obtaining various technical, organisational and personal issues associated with the adoption of mobile information systems. These findings will help other large organisations to better manage their geographically distributed assets and workforce.