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Über dieses Buch

In managerial literature the challenges of ramping-up, growing and enhancing a (Finance) Shared Services Organization are regularly neglected. Therefore, the compilation will address two objectives: First, based on a generic phase model of an SSO’s development, frequently arising questions related to the management of SSOs shall be systematically discussed and practicable solutions derived. Secondly, a picture of the future of SSOs shall be elaborated, resulting in new future management implications.

Inhaltsverzeichnis

Frontmatter

2013 | OriginalPaper | Buchkapitel

Strategic Roadmap of a Global Finance Shared Services Organization

Kai-Eberhard Lueg

“Lift and Drop” – Gaining Speed and Volume for a Global Finance Shared Services Organization

2013 | OriginalPaper | Buchkapitel

Shared Services Generating Value for Business

Ralf P. Thomas

2013 | OriginalPaper | Buchkapitel

The Role of a Governance Function in a Shared Services Environment

Jochen Schmitz

2013 | OriginalPaper | Buchkapitel

Finance Bundling: Transforming the Finance Regional Organization of a Global Player

Klaus P. Stegemann, Sigrid Dengler, Alexander Riedel, Tobias Weber

2013 | OriginalPaper | Buchkapitel

Managing the Transformation During a Finance Shared Services Journey

Marcell Vollmer, Peter Rasper

2013 | OriginalPaper | Buchkapitel

Shared Service Trajectories

Frank Ulbrich

2013 | OriginalPaper | Buchkapitel

Successful Management of Transition Projects in Finance Shared Services Organizations

Stephan Boos

2013 | OriginalPaper | Buchkapitel

Managing the Growth from a Shared Services Center Perspective

Dan Novak

“Change” – Get to the Next Level of Shared Services Maturity and Productivity

2013 | OriginalPaper | Buchkapitel

Process Improvements for Accounting – A Systematic Approach

Otto Wendland

2013 | OriginalPaper | Buchkapitel

Leverage Finance Shared Services (FSS) to Optimize Overall Corporate Performance

Annette Häusser

2013 | OriginalPaper | Buchkapitel

Visualize and Monitor Shared Services Quality by a Corporate Dashboard

Oliver Wolf

2013 | OriginalPaper | Buchkapitel

Process Quality and Performance in a Shared Services Environment

Matthias Lohrmann, Alexander Riedel

2013 | OriginalPaper | Buchkapitel

A Conceptual Model for Measuring the Service Quality of Shared Services Organizations

Stefan Röder, Frank Keuper

“Enhance and Innovate” – From a Service Provider to a Strategic Partner

2013 | OriginalPaper | Buchkapitel

Shared Services for Smaller Entities

Kai Zabel

2013 | OriginalPaper | Buchkapitel

Shared Services as Integrated Business Partners Manage End-to-End Processes

Joachim Jäckle, Sebastian Wolf

2013 | OriginalPaper | Buchkapitel

Developing and Selling New Portfolio Elements in a Captive Shared Services Environment

Nicole Dreher

2013 | OriginalPaper | Buchkapitel

Controlling Shared Services (CSS) – Managing Capabilities for the Digital Age

Dominic Stephenson, Roman Becker, Patrick Lange, Thilo Rau, Alexander Riedel

2013 | OriginalPaper | Buchkapitel

Operational Risk Management as Shared Service Center of Excellence (CoE)

Marijn Janssen, Anton Joha, Jürgen van Grinsven

2013 | OriginalPaper | Buchkapitel

Future Trends in Finance Shared Services Organisations

Frank Helbing, Thilo Rau, Alexander Riedel

2013 | OriginalPaper | Buchkapitel

Shared Services in 2020

Kai-Eberhard Lueg, Frank Keuper

Selected Enablers and Prerequisites for a Successful Development of a Shared Services Organization

Frontmatter

2013 | OriginalPaper | Buchkapitel

A Sustainable Approach to Transition Projects – Change Management

Vanessa Egli

2013 | OriginalPaper | Buchkapitel

Service Business Is People Business – Strategic Personnel Management in a Global Shared Services Organization

Susanne Sommerer

2013 | OriginalPaper | Buchkapitel

Transfer Pricing Requirements Concerning Shared Services

Arwed Crüger, Andreas Riedl

2013 | OriginalPaper | Buchkapitel

Transfer Pricing Aspects of Cross-Border Service Provisions

Stefan Stein, Winfried Ruh, Marcus Selg, Martin Trost, Alexander Riedel

Backmatter

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